Q: I am getting an error message 3014 when I try to restore or update my iPod.  Can anyone help?

Hello, jackandterri1.  

Thank you for visiting Apple Support Communities.  

I understand that you are unable or restore your iPod touch and are receiving an error 3014.  Here is an article that I would recommend going through for this specific issue.  

Error 3194, Error 17, or "This device isn't eligible for the requested build"

Cheers, 

Jason H.