Q: Purchased ringtones on iTunes, not working

Hi cLebag03,

Thanks for using Apple Support Communities. Based on what you stated, it sounds like you set a ringtone for one person and you dont hear that ringtone. I would recommend that you read this article, it may be able to help the issue.

Change sounds, ringtones, and alerts on your iPhone, iPad, and iPod touch - Apple Support

Toggle the Ring/Silent switch on the side of your iPhone. You'll still hear audio playback in your music, podcasts, videos, and games.

Cheers,

Mario