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May 11, 2015 1:43 PM in response to cherylfromgainsboroughby Allen A,Hi cherylfromgainsborough,
It may be that the computer in use needs to be authorized for another account that was used to purchase content on the phone prior to being able to transfer content from the device to the computer.
If iTunes repeatedly prompts you to authorize your computer
https://support.apple.com/en-us/HT203160Sincerely,
Allen
