HT201559: Restart your iPhone, iPad, or iPod touch

Learn about Restart your iPhone, iPad, or iPod touch
harpson850
Level 1 (4 points)

Q: someone changed my password on my ipod. If I factory reset will I be able to gain access to it again. I don't know the account info they changed it to so all I can think of is to factory reset. Will this help?

my ex reset my password on my ipod and I can't access it. If I factory reset it will that give me access again.

Posted on May 9, 2015 8:37 PM

by gail from maine,Apple recommended
gail from maine gail from maine
Level 7 (25,754 points)
iCloud
A:

If you are talking about the Lock Screen password, you can follow the step in this support article that best apply to your situation:

 

Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

 

Best of luck,

 

GB

Posted on May 10, 2015 7:32 AM

Close
harpson850

Q: someone changed my password on my ipod. If I factory reset will I be able to gain access to it again. I don't know the account inf ... more

  • All replies
  • Helpful answers