iCloud contacts, but Not

Also - I can add new contacts on my MacBook and they propagate properly to both the web and the phone.

I do not want to sift though 3,000 contacts though to find the 1,000 are missing, and delete and re-add them.

Also updating existing contacts (missing on phone) on MBP does propagate to iCloud, but nothing comes though on phone.

"All iCloud" selected on phone under Contacts->Groups.

Stumped !

Any thoughts to troubleshoot or debug ?

Really disappointing, has a ticket open with apple for a month. 2 "Sr" techs working on it, the only thing done in that time was done - I reset my phone network, and change my icloud password to something that I cannot remember so engineers can look at it.

Apple you push everyone to iCloud, and all your content there, but if you cannot even sync the contacts how can we put trust in this service.

~Scott

Hi Gail - thanks for reply.

I did open an support ticket directly with Apple after I first posted this.

I have a new 128Gb iPhone 6, and I am currently using 50G of the 128.

My iPad Air is also not syncing all the contacts, but they all show up in iCloud, and on my MBP.

It's in the connection from iCloud --> iOS devices.

Also odd a different number of contacts sync to iPad and iPhone (both less than full iCloud #).

I can add new contacts, and they show up on all devices, so that also points to it not being a space or contact limit that I am seeing.

~Scott

I did delete all the contacts off my iPhone, and resync'd form iCloud. Three times in fact, always came back with the same number. Short of my full contact list.

I just checked and have 60Gb free on phone.

I don't see the logic in it, but I will try your method - to delete some apps/music/pics, and try to sync contact again.

I *updated* some of the contacts that did not sync, and they still didn't sync, sorry if that did not come across as clear in the first post.

I can add new ones and they always sync.

I supposed I could try to figure out which ones are not syncing and delete them, and create new contacts with their information, but that seems like a lot of work for something that should just work.

And yes, I know Apple is a hardware company, and they already got my cash when I bought all their devices.

No pattern to missing contacts, totally random, from all sections of alphabet, and no company or common theme (at least one that I can see).

They were added at various times over the years to my iCloud.

The test you suggested produced the same, albeit short amount of contacts.

One interesting thing I just tried is I duplicated one of the missing contacts (on MBP), and it shows up just fine on the iOS devices. It shows twice on MBP and once on iOS. I figured out which one was the non-syncing one on the MBP, and deleted that one.

So I just "manually" fixed a couple of the sync's. But that is not the fun way to go through my address book.

~Scott

Yes - confirmed correct on all. Thanks for thinking of additional things to check.

~Scott

iOS 8.4 update - not fixed.

No response from apple other than we are looking at it. 2 months of nothing. Very disappointing.

I have taken to manual duplicating the missing ones. I thought iCloud was supposed to make things easier ...

~Scott

IOS 8.4.1 not fixed.

iOS 9 fix was to remove contact count at the bottom of contacts, so now I don't know how many I am missing.

Apple support was very disappointing. Cycle though reps as they apparently quit, and never seem to call back unless I call them first.

Big Miss on Applecare.

9.1 and still not fixed. Am I the only one in the world who noticed this ??

Hi Gail,

It's not that the sync stops. I can add new contacts and they show up fine.

In fact I have started just duplicating ones when I find contacts that don't sync, delete the original and all is fine - new contact syncs.

I upgraded from a 6 to 6s, and still have the issue, many OS upgrades along the way - no resolution.

I did try signing out of icloud, delete all contacts, and sign back in. Same ones missing.

I have been fixing them as I find them; but it is very disappointing and inconvenient, when I am on the road, or somewhere without my laptop and I find that I don't have a contact on my phone that I know is sitting in icloud.

I am going to try your steps on a spare phone I have. I have spent far too much time with apple, resetting and rebuilding, and they just ask for more logs, more debug. I hate resetting my phone, and even restoring from backup I have to resign into app, and settings.

~Scott