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Helpful answers
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May 12, 2015 11:42 AM in response to Angela del Carmenby mario49,Greetings Angela del Carmen,
After reviewing your post, it sounds like the iOS device is not connecting to the Wi-Fi network. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points - Apple Support
Thanks for using Apple Support Communities.
Take care,
Mario
