How do I uninstall Install Mac adware?

2 days ago I installed Kindle for mac. I was on the Amazon site and didn't want to put the new purchase on an existing device and Kindle account. So i chose downloadUser uploaded file to my MacBook Pro. I thought I was downloading straight from kindle, but I seem to have gotten some adware/malware along with the downloadUser uploaded file.


Symptoms:

  • tons of ads everywhere, pop ups, the kind that embed at the top of webpages, voice ads that start running even when I didn't click anything
  • also, some pages just won't load at all, I just get the "blinking circle" that looks like a second hand traveling the face of a clock, while the bottom of the page says "connection issue".
  • of course the computerUser uploaded file is miserably slow and there are tons of ads for remedying that!


My specs - are Mac Book Pro (I think 2013). Processor 2.5GHz Intel Core i5, Memory 4 GB 1600 MHz DDRE


I usually use Firefox, sometimes Chrome. I don't remember which browser I was using that day. Probably Firefox. I rarely use Safari, but think I chose to disableUser uploaded file pop-ups anyway.


What it is:

When I checked my download file, I saw installUser uploaded file Mac" and an installUser uploaded file Mac .dmg file. They were both downloadedUser uploaded file May 8 at 10:33am. I didn't knowingly download them.


I also noticed a "Kindle.dmg" file downloadedUser uploaded file May 8. I didn't realize until this afternoon, but I already had a Kindle .dmg which I downloaded last year and it was much bigger and had a different file name. So I assume that old one was the "real" one and the new one was bogus and contained the adware within it. I don't use Kindle often, so I forgot I had it.


What I've Tried So Far:

  1. I read some appleUser uploaded file forums (Linc Davis seems to respond to many of these, kind soul!) and upgraded my OSX, but it turned out I only upgraded to 10.9.4.
  2. I'm in the process of updating to OSX 10.10.3, which seems to be the version recommended that might fix the problem
  3. When I noticed the Kindle.dmg file this afternoon, I removed it to trash, then emptied trash.
  4. I no longer see "Install Mac" in download files. This troubles me since the machine is still not running well.


thanksUser uploaded filefor suggestions on how to fix this!

MacBook Pro, OS X Mavericks (10.9.4)

Posted on May 10, 2015 3:57 PM

Reply
4 replies

May 10, 2015 10:06 PM in response to Boat On A Reef

There is no need to download anything to solve this problem.

You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.

Back up all data before making any changes.

One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.

If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.

Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

May 11, 2015 6:43 AM in response to Boat On A Reef

I would suggest that you DO download AdwareMedic. It is a very quick download and when opened will run very quickly. Suggesting that a download is more complicated or will take longer than following the multistep procedure advocated by Linc Davis should be viewed as an erroneous inference.


In addition, the complicated procedures advocated by Linc Davis, by comparison, invites the possibility of unnecessary errors and mistakes. May I also mention that AdwareMedic is used by many Apple technicians in many genius bars in lieu of the Apple support article procedures. It has also been recommended by Apple telephone support and is a 'Recommended' procedure as designated by Apple employees on these forums.


So keep it fast and simple, use AdwareMedic. If there is no success, then by all means try the cumbersome procedure posted by Linc Davis. But the chances are that you will not need to. I have used AdwareMedic and I endorse it.


This post is not under copyright and can be used in part or whole without attribution.


Ciao.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I uninstall Install Mac adware?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.