I keep getting directed to a new tab on Safari every time I try to open which directs me to call 844 number and that my computer has an adware/spyware virus. Error code 3014. Now I can't do anything! How do I get rid of this....
iMac
Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.
If that message continues to appear, click here and run Adware Medic. You may need to download it from a different web browser.
(127259)
Force quit Safari, then restart Safari while holding the shift key.
I've tried this multiple times, but it's still continuing. I will try the adware medic next. Thanks!!!
There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.
All of the settings you described were already predefined. I'm still getting popups constantly telling me to call a number immediately and it keeps giving me different phone numbers. I didn't download the adware medic yet but I'm not sure what else i can do as none of the suggestions are working.
Did you follow the instructions in the support article?
Thanks very much Linc seems to have done the trick
smpon99 wrote:
All of the settings you described were already predefined. I'm still getting popups constantly telling me to call a number immediately and it keeps giving me different phone numbers. I didn't download the adware medic yet but I'm not sure what else i can do as none of the suggestions are working.
Use Adware medic, ignore those who advise you not to.
popups asking me to call 844 317 9249 number
