How do I get rid of what I suspect is a virus or malware?
MacBook Pro (13-inch Mid 2010), OS X Yosemite (10.10.3), Virus or malware
It's best to describe the problem in as much relevant detail as possible, rather than what you think is causing it or how you think it should be solved.
Hi Linc, I recently received an email and confirmed by phone that either one of our three computers or our inside router has been detected to have the Zeus virus. Below is a excerpt of that email:
Dear Subscriber,
Cox has identified that one or more of the computers behind your cable modem are likely infected with the Zeus Trojan/bot, also known as Zbot.
While this malicious software is not new, it still poses a great risk to your computer and files that reside on your hard drive.
Zeus malware uses keylogging in order to access user names and passwords and infected over 13 million computers worldwide.
We recommend you take the following action: Visit the Microsoft or Symantec website, download and run the FREE removal tool:
Of course neither of these two will open on my iMac but do plan to run it on the two PC laptops we have for work. In the meantime is there anything I can do for my Lion OXS 10.7.5 or iPhone 6plus?
Thank you,
Kimberly
New Orleans LA
Zeus is Windows only malware. Your Macs cannot be affected. At least, not OS X. If you have Windows running on a Boot Camp partition, or in a virtual machine such as Parallels or VMware, then Windows can indeed be infected. Though even there, it can't do anything to OS X.
Thanks Kurt. I suppose I should just check those two PC's in house to be sure and double check I didn't change any safety settings in my iMac OSX Lion 10.7.5 that would be a "best practice" to leave as is. Any link suggestions where I can find those.?.
Like much Windows malware, it's virtually impossible to remove manually. If you miss any of the pieces spread throughout the drive or registry entries, they fix themselves by re-downloading the missing components.
The second of the links below is for MalwareBytes. This is the virus scanner I typically recommend to Windows users.
Hi Linc, I recently received an email and confirmed by phone that either one of our three computers or our inside router has been detected to have the Zeus virus. Below is a excerpt of that email:
Thanks for letting us know more details. The confirmed by phone part is a bit worrisome. Did you contact them, and most importantly, did you allow them to access your computer (Any one of them)?
Thanks Greg. I did call the provider; Cox Communications here in NOLA to verify the email I had received. Recently I had a ticket number for a service call to delete an old email address and add my correct one back (long story). So while on the phone I mentioned the email on Zeus Virus / Zbot that I had received. For authenticity they provided the phone number mentioned in the email and explained the possibilities of having the virus as their system detected, it could be on either on my router or a device used… as I'm learning here today if anything it's one of the work pc's.?.
Continuing this Zeus thread ... and need more input: email from Cox that one of my machines has the ZBot. I have no windows machines on my network! It seems from the support threads that Cox is pushing their "SecuritySuite"; still in April 2016!
Apple, is this assessment correct?
Cox seems to be highly interested in doing nothing more than getting you to install a Security Suite you don't need.
Apple, is this assessment correct?
What assessment? That you need a security suite? If that's what you mean, most definitely not.
Cox has attempted to mislead Mac subscribers with their baseless claims before.
I would reply that you would like the names of the employees who are stating your mac is infected as you are reporting this incident to FBI as a confidence scam.
Wow, assessment that Cox is pushing their securitySuite. ...
Wow? Well, it was kind of an open statement placed after your initial comment. Could have meant:
1) Do you need a security suite as Cox claims?
2) Are Macs actually capable of getting a virus?
3) Do Macs really not need AV software?
It was especially confusing because you noted, "It seems from the support threads that Cox is pushing their "SecuritySuite"; still in April 2016!". Okay, you used the word "pushing", which indicates that no, you don't believe it at all and are chiding Cox for their actions. But then you followed up right behind that with, "Apple, is this assessment correct?". Which reads as you're not sure if Cox is right or not.
But anyway, no, you do not need their garbage suite. If one is available (and I would think there'd numerous choices in the Atlanta area would Cox is located), I would get a different ISP.
Hello smart people of the Internet.
I am having some trouble with my Chrome and I am wondering if I am having some kind of virus or malware on my computer.
Maybe you can help me with that.
I have a OS X Yosemite version 10.10.5
There is a pop-up that appears on my screen and that is impossible for me to close. It tells me, that my passwords are not safe. (have a look at the screen shot)
Can't minimize it, can't close it. Can't go navigate to anywhere else. So I click on OK an am redirected to my active chrome and to this website:
I mean it's a f*** ****. Can anybody help me please on how to get rid of that?
Thanks for your time.
Does it appear in any browser, or just Chrome? If only Chrome, then you very likely installed a plug-in (whether you knew it or not) that's causing the issue. These ride along with many types of downloads - both legal and illegal.
One thing for certain, it's not from Apple. The grammar is is pretty bad. Then they actually try and get you to download more plug-ins! SmarterPassword is known to inject yet more ads.
Force Quit Chrome. Go to both of these folders (the tilde means in your user account) and remove all extensions you find.
~/Library/Application Support/Google/Chrome/Default/Extensions
~/Library/Application Support/Google/Chrome/Default/Local Storage
Test Chrome.
How do I get rid of what I suspect is a virus or malware?
