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Hi Everybody,


I'm facing an issue while surfing itunes store. Somehow , Itunes crashes in store after some time passed. Checked the event log and here is the result;


Faulting application name: iTunes.exe, version: 12.0.1.26, time stamp: 0x543e558b

Faulting module name: ***.dll, version: 7600.1017.3000.1, time stamp: 0x542cb136

Exception code: 0xc0000005

Fault offset: 0x00001993

Faulting process id: 0x1dec

Faulting application start time: 0x01d08bb8778a52ab

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files\iTunes\***.dll

Report Id: 04dfd58d-f7b0-11e4-a211-0021cc6bc4c3


I tried removing everything include apple and re-install the itunes but no solution so far.


Could you please help me ?

Posted on May 11, 2015 12:49 AM

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8 replies

May 11, 2015 8:42 AM in response to Pyori

Try deleting the problem .dll file, then repair iTunes from the programs and features control panel. Occasionally removing iTunes doesn't always uninstall every file and sometimes the wrong version can persist during reinstallation. Alternatively are you running behind a third party firewall? These are sometimes implicated with such crashes.


tt2

May 21, 2015 5:07 AM in response to Pyori

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.



Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.



tt2

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