Maps Fails to Find My Location

Question

Level 2

156 points

Maps Fails to Find My Location

Hi,

Maps no longer will find my location. I am not sure when this happened but I do remember that when I did my last OS upgrade (used a Combi) that I had to set the date/time manually as it could determine location.

When I use any apps or services that require location, nothing happens. I have tried Maps but it just does nothing. I have toggled the location service prefs off and on. I have also repaired permissions. I had deleted the prefs file and no improvement.

From log:

11/05/2015 14:13:10.223 Maps[1608]: Failed to connect (aboveDropPinSeparator) outlet from (NVAppDelegate) to (NSMenuItem): missing setter or instance variable
11/05/2015 14:13:10.527 Maps[1608]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x600000276f80 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}
11/05/2015 14:13:10.573 Maps[1608]: Error Domain=NSCocoaErrorDomain Code=260 "RunTimeThemeRefForBundleIdentifierAndName() couldn't find NVSideViewAppearance.car in bundle with identifier: com.apple.Maps" UserInfo=0x60800067c0c0 {NSLocalizedDescription=RunTimeThemeRefForBundleIdentifierAndName() couldn't find NVSideViewAppearance.car in bundle with identifier: com.apple.Maps}

I have checked on another Mac in my office and it is the same. Is it a 10.10.3 issue or just me?

Any ideas?

Thanks.

iMac (27-inch Mid 2011), OS X Yosemite (10.10)

Posted on May 11, 2015 6:26 AM

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Answer 1

Best reply

Barney-15E

Level 10

112,992 points

May 11, 2015 7:28 AM in response to Frando

Location Services on a Mac requires WiFi on and able to find a located WiFi access point in its view. If your WiFi is off or there isn't a WiFi access point in view that is in Apple's database of located access points, you won't have any location services. Your Mac doesn't have a GPS receiver or a Cellular receiver to aquire location data other than with the database of known WiFi AP locations.

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Answer 2

Frando Author

Level 2

156 points

May 11, 2015 12:49 PM in response to Barney-15E

Thanks for your reply Barney-15E. Wifi is on. I am sure this used to work on the Mac ...

... In fact it does on my home Mac (I work form home and this is another one and just checked as typing). All three Macs (the two mention in my first posting and the one I'm on now) are on the same network (different subnets).

The console has this:

11/05/2015 20:42:26.457 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
11/05/2015 20:42:26.556 Maps[39655]: Failed to connect (aboveDropPinSeparator) outlet from (NVAppDelegate) to (NSMenuItem): missing setter or instance variable
11/05/2015 20:42:29.939 Maps[39655]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x608000669b40 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}
11/05/2015 20:42:30.033 Maps[39655]: Error Domain=NSCocoaErrorDomain Code=260 "RunTimeThemeRefForBundleIdentifierAndName() couldn't find NVSideViewAppearance.car in bundle with identifier: com.apple.Maps" UserInfo=0x600001465a00 {NSLocalizedDescription=RunTimeThemeRefForBundleIdentifierAndName() couldn't find NVSideViewAppearance.car in bundle with identifier: com.apple.Maps}
11/05/2015 20:42:31.318 com.apple.xpc.launchd[1]: (com.apple.CoreLocationAgent[39657]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreLocation.agent
11/05/2015 20:42:31.706 nsurlstoraged[39257]: Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
11/05/2015 20:42:36.130 XPCKeychainSandboxCheck[39658]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
11/05/2015 20:42:37.393 sandboxd[23033]: ([39655]) Maps(39655) deny mach-lookup com.apple.CrashReporterSupportHelper
11/05/2015 20:42:42.215 nsurlstoraged[39257]: Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
11/05/2015 20:42:45.419 locationd[87]: Location icon should now be in state 'Inactive'
11/05/2015 20:42:52.218 nsurlstoraged[39257]: Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
11/05/2015 20:43:02.619 nsurlstoraged[39257]: Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active

The obvious differences to me is that the map app show my location (the other ones have no blue dot), there is also the menu bar arrow, and also an arrow next to Maps in the location PP. None of this occurs on the other macs.

Seems odd to me. I can only assume I have got some subtly different setup on the Macs.

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Answer 3

Barney-15E

Level 10

112,992 points

May 11, 2015 5:17 PM in response to Frando

Being on the same WiFi network is irrelevant.

If you are not seeing the arrow, check the security & privacy system prefs and see if location services is enabled in general and also for Maps specifically.

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Answer 4

Frando Author

Level 2

156 points

May 12, 2015 8:23 AM in response to Barney-15E

Already tried that a few times. Toggled "Enable Location Services" on/off (and individual apps too). It is all very odd. No location services (web based like Google, or app based) work.

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