iaw4
Level 1 (4 points)

Q: HP printer stuck on last page

I have an HP X476dn, USB connected to a new retina iMac, which shipped with yosemite.  I did not install HP drivers, but instead had OSX decide on its drivers.  I know that this is an OSX bug, because an OSX reboot will cure this---I have tried this.  (it is over longer times that this bug manifests itself.)

 

I also had earlier iMac's which worked just fine with this printer.

 

obviously, it is not particularly fun to have to reboot regularly to use a printer. "it just [doesn't] works"

 

stuckprinter.jpg

 

I don't see anything useful in /var/log/cups/*log that tells me that I suffer an error.  what do I do??   

iMac (Retina 5K, 27-inch, Late 2014), OS X Yosemite (10.10.3), 32GB RAM

Posted on May 11, 2015 10:37 AM

by Eric Root,Apple recommended
Eric Root Eric Root
Level 9 (69,536 points)
iTunes
A:

If you haven't done so already, try resetting the printing system.

 

 

OS X Mavericks: Reset the printing system  also Yosemite


 

Posted on May 11, 2015 11:44 AM

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iaw4

Q: HP printer stuck on last page

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  • Helpful answers

  • by Eric Root,Apple recommended

    Eric Root Eric Root May 11, 2015 11:44 AM in response to iaw4
    Level 9 (69,536 points)
    iTunes
    May 11, 2015 11:44 AM in response to iaw4

    If you haven't done so already, try resetting the printing system.

     

     

    OS X Mavericks: Reset the printing system  also Yosemite


     

  • by iaw4,

    iaw4 iaw4 May 11, 2015 1:17 PM in response to Eric Root
    Level 1 (4 points)
    May 11, 2015 1:17 PM in response to Eric Root

    I did not even know what this was until I googled it.  It was well hidden.  Thank you for the hint.

     

    This deletes the printer.  Then it hangs on configuring printer.  When I click on "Configure" and then "OK", it unhangs and finishes its configuration.

     

    Thereafter, there is an "HP Utility" Application open in my dock.  Is it supposed to be always open?  Is it supposed to "Open at Login"?

  • by Eric Root,

    Eric Root Eric Root May 11, 2015 1:27 PM in response to iaw4
    Level 9 (69,536 points)
    iTunes
    May 11, 2015 1:27 PM in response to iaw4

    You are welcome.

     

    Is it supposed to be always open?  Is it supposed to "Open at Login"?

     

    I have an HP printer and mine only opens when I open it.

  • by driverdoug2002,

    driverdoug2002 driverdoug2002 Sep 5, 2016 2:33 PM in response to iaw4
    Level 1 (12 points)
    Mac OS X
    Sep 5, 2016 2:33 PM in response to iaw4

    I too have had similar problems with my HP C4780. We buy cheap paper at Office Max and it gets jammed. Clearing rollers brings no relief to error message so utilities cannot clean or reset rollers for next print job.

    Uninstalling HP application and waiting for an Apple Update helped last time, but this is a problem for many mac users trying to recover from a paper jam. We can't access HP direct.

  • by Eric Root,

    Eric Root Eric Root Sep 6, 2016 9:22 AM in response to driverdoug2002
    Level 9 (69,536 points)
    iTunes
    Sep 6, 2016 9:22 AM in response to driverdoug2002

    You might want to start your own post since this one is from last year. A new post would be much more visible. You can link to this one.