shubhamfromindore
Level 1 (0 points)

Q: my iphone is having problem

If I don't update the software,,my iPhone network will go AuR will work properlyy,,,and my second problem is ,,,my phone have come on searching mode,,and not starting upup,,when I connect it to WiFi after some yme it show me try connecting after some time air connect to itune ,,but when I connect to itune it say "WE ARE SORRY ,WE ARE UNABLE TO CONTINUE WITH YOUR ACTIVATION AT THIS TIME "I HAVE TRIED many time it shows same thing,,IMAG0528.jpg

iPhone 5, iOS 8.2

Posted on May 11, 2015 1:28 PM

by joe_7399,Solvedanswer
joe_7399 joe_7399
Community Specialists
A:

Hi shubhamfromindore,

 

Welcome to the Apple Support Communities!

 

From your post, it sounds like you are running into some activation issues with your iPhone. In this situation, I would recommend reading over and working through the steps provided in the attached article to help troubleshoot this activation issue. 

 

Get help activating your iPhone - Apple Support

 

Best regards,

Joe

Posted on May 13, 2015 1:32 PM

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shubhamfromindore

Q: my iphone is having problem

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  • by joe_7399,Solvedanswer

    joe_7399 joe_7399 May 13, 2015 1:32 PM in response to shubhamfromindore
    Community Specialists
    May 13, 2015 1:32 PM in response to shubhamfromindore

    Hi shubhamfromindore,

     

    Welcome to the Apple Support Communities!

     

    From your post, it sounds like you are running into some activation issues with your iPhone. In this situation, I would recommend reading over and working through the steps provided in the attached article to help troubleshoot this activation issue. 

     

    Get help activating your iPhone - Apple Support

     

    Best regards,

    Joe

  • by shubhamfromindore ,

    shubhamfromindore shubhamfromindore May 13, 2015 2:31 PM in response to joe_7399
    Level 1 (0 points)
    May 13, 2015 2:31 PM in response to joe_7399

    Sir I have buy a iPhone 5 and it is refurbished,two day it work excellent and suddenly the problem raised it network are conning and going and suddenly it come to the searching mode,then it says my iTunes  password is incorrect...Then I have done "ERASE ALL CONTENT AND SETTING" ..After that my iPhone start and but my network is on searching mode only,and option are comming select language,country then it says chose aa WiFi network when I chose it connect and after sometime it say unable connect try after sometime or try connecting to iTunes ,,bt when I connect to itunes it says "We’re sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care” and SIM is not working I hv taken out SIM but it still say searching and it stuck on searching and not forwarding,,what's the problem plzz help me,,I m in  very much problem plz help me plzz.....:(                                                

    IMAG0529.jpg

  • by joe_7399,Helpful

    joe_7399 joe_7399 May 14, 2015 1:28 PM in response to shubhamfromindore
    Community Specialists
    May 14, 2015 1:28 PM in response to shubhamfromindore

    Hello shubhamfromindore, 

     

    I understand that you are still unable to activate your iPhone after following the suggested troubleshooting steps in the first attached article. For this reason, you may find more information by using another one of Apple's support resources.

     

    https://getsupport.apple.com/GetproductgroupList.action

     

    Best, 

    Joe 

  • by shubhamfromindore ,

    shubhamfromindore shubhamfromindore May 17, 2015 11:46 PM in response to joe_7399
    Level 1 (0 points)
    May 17, 2015 11:46 PM in response to joe_7399

    Sir I have done restore and update after the update is complited and my phone start restoring but when it is at the end,it suddenly show error in numericall why it is soo,,unable to restore my device it shoe number error in message and not restoring ,,why??

  • by shubhamfromindore ,

    shubhamfromindore shubhamfromindore May 17, 2015 11:52 PM in response to joe_7399
    Level 1 (0 points)
    May 17, 2015 11:52 PM in response to joe_7399

    Unable to restore at last moment it show number error in message .why?

  • by imobl,

    imobl imobl May 18, 2015 5:38 AM in response to shubhamfromindore
    Level 5 (7,176 points)
    iPhone
    May 18, 2015 5:38 AM in response to shubhamfromindore

    What is the exact complete wording of the error message you receive?

  • by shubhamfromindore ,

    shubhamfromindore shubhamfromindore May 18, 2015 12:55 PM in response to imobl
    Level 1 (0 points)
    May 18, 2015 12:55 PM in response to imobl

    These are the images sir/mam u can see; this is a image when I first connect to itune.

    PicsArt_1431977232483.jpg                                                                                      2) this is the image when I again connect to itune

    PicsArt_1431977427939.jpg    

    3)This is the image when my I phone began to restore ,,does serial number show this when it restore

     

    PicsArt_1431977594254.jpg

    4) As u can see it is left little more very little.

    IMAG0538.jpg

    5) but then the Error occur again

    PicsArt_1431977770171.jpg

    Plzz helpp me plzz..in so much trouble..

  • by imobl,

    imobl imobl May 18, 2015 1:05 PM in response to shubhamfromindore
    Level 5 (7,176 points)
    iPhone
    May 18, 2015 1:05 PM in response to shubhamfromindore

    From what retailer in what country did you buy this iPhone? Who refurbished it?

     

    Error 3014 is covered here:

    Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

     

    Error 1 generally is hardware failure. Make a Genius Bar appointment at Apple to have

    your iPhone evaluated. Or take the iPhone to whoever provides Apple authorized iPhone

    support for your location if no Apple store.

  • by shubhamfromindore ,

    shubhamfromindore shubhamfromindore May 18, 2015 1:27 PM in response to imobl
    Level 1 (0 points)
    May 18, 2015 1:27 PM in response to imobl

    Can u tell me what the solution is Forr thiss problem

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 18, 2015 1:37 PM in response to shubhamfromindore
    Level 9 (59,793 points)
    iPhone
    May 18, 2015 1:37 PM in response to shubhamfromindore

    Where are you located? Where did you purchase this iPhone? Who did the refurbishing? This does not look like a device that was refurbished by Apple. The errors that you are receiving mimic a jailbroken device, and/or one with a hardware error. I suggest you return the device to wherever you purchased it and get your money back. I don't believe you will ever be able to activate it.

  • by shubhamfromindore ,

    shubhamfromindore shubhamfromindore May 18, 2015 1:43 PM in response to ChrisJ4203
    Level 1 (0 points)
    May 18, 2015 1:43 PM in response to ChrisJ4203

    It means no solution is there ,,if I jailbreak it againn then it will workk,,and yes I think it having hardware problem bcoz something is making sound in iphonee

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 18, 2015 1:54 PM in response to shubhamfromindore
    Level 9 (59,793 points)
    iPhone
    May 18, 2015 1:54 PM in response to shubhamfromindore

    So now you are saying that you had jailbroken the phone? That answers a lot of questions. That explains the 3014 error, and the -1 error is a hardware error. You purchased a piece of junk that sounds like it was refurbished in somebody's garage. You get what you pay for.

  • by shubhamfromindore ,

    shubhamfromindore shubhamfromindore May 18, 2015 2:14 PM in response to ChrisJ4203
    Level 1 (0 points)
    May 18, 2015 2:14 PM in response to ChrisJ4203

    U said that it manic jailbroken that's why I said if I again jaillbroken it.....and last thingwhen I have buy from a person it is working that time correctly ok....if u don't have the solution it is ok,,,

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 18, 2015 2:35 PM in response to shubhamfromindore
    Level 9 (59,793 points)
    iPhone
    May 18, 2015 2:35 PM in response to shubhamfromindore

    Given the errors that you have experienced, there is no solution. If it was working when you got it, then you did something to it that is causing those errors. You have either attempted to install a non-standard iOS, or attempted to jailbreak the device, or your computer was used to jailbreak a device in the past. Either way, the -1 error is a hardware error. No recovery from that one.

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