RikkiB
Level 1 (0 points)

Q: NEW Keynote error [titlehere].key "can't be opened"

Hey guys, I have a new iMac and Keynote is causing some major issues.

I'm constantly getting this error: "PresentationNameHere.key" can't be opened." [OK]


I did some googling, and the issue seems consistent with moving files through a server/email/dropbox.

These files WERE moved across a server to my new computer, but I work across servers all day, so I really need to know how to fix it!!

 

I've tried the fix where you add ".zip" and then open the zipped file etc, but it doesn't work for me.

 

It seems that some combo of zipping/unzipping, changing the filename to letters only (no numbers or spaces), then resetting the computer several times does work - I've been able to open a couple of Keynote files this way, though I'm not sure exactly which part worked and how to replicate it. These files have also become unopenable again at a later time, for apparently no reason.


Any help would be appreciated.


Keynote 6.5.1

OS X Yosemite 10.10.2

iMac, OS X Yosemite (10.10.2)

Posted on May 11, 2015 8:25 PM

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RikkiB

Q: NEW Keynote error [titlehere].key "can't be opened"

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  • Helpful answers

  • by Gary Scotland,

    Gary Scotland Gary Scotland May 12, 2015 2:54 AM in response to RikkiB
    Level 6 (14,543 points)
    Desktops
    May 12, 2015 2:54 AM in response to RikkiB

    Any help would be appreciated.


    Keynote 6.5.1

    OS X Yosemite 10.10.2

     

     

     

    Keynote 6.5.3 is the current version, update to that.

  • by RikkiB,

    RikkiB RikkiB May 12, 2015 6:21 PM in response to Gary Scotland
    Level 1 (0 points)
    May 12, 2015 6:21 PM in response to Gary Scotland

    Just updated and the files that were working (using the above resetting 5 times method) immediately produced the error again.


    I don't know why this worked, but here's what I just did:

    Added .zip to fixed.key, changed the filename to fixedfixed.key.zip, unzipped [still got error], opened a different keynote off iCloud [that file opened], tried my fixedfixed.key file again, it opened. Other keynote files are still producing the error.

    Screen Shot 2015-05-13 at 9.11.20 am.png

  • by RikkiB,

    RikkiB RikkiB May 12, 2015 7:09 PM in response to RikkiB
    Level 1 (0 points)
    May 12, 2015 7:09 PM in response to RikkiB

    I closed the keynote file, now 30 minutes later it won't open!

    It's just been sitting on my desktop.

  • by Gary Scotland,Helpful

    Gary Scotland Gary Scotland May 13, 2015 1:16 AM in response to RikkiB
    Level 6 (14,543 points)
    Desktops
    May 13, 2015 1:16 AM in response to RikkiB

    Try resetting Keynote; perform all the steps in the order listed:

     

    1. Remove Keynote version 6.5, you must use an application removal tool for this procedure to work:
      Appcleaner is free, I use Appzapper
    2. Empty the trash
    3. Shut Down the Mac (Apple menu > Shut Down)
    4. Wait 10 seconds, then press the power button
    5. Immediately after you hear the startup tone, hold down the Shift key,
      release the Shift key when you see the grey Apple screen
      start up will take a few minutes longer than usual as the Mac is performing a software repair
    6. Restart the Mac normally, (don’t hold down any keys during startup)
    7. Install Keynote from the Mac App Store

  • by RikkiB,

    RikkiB RikkiB May 13, 2015 10:13 PM in response to Gary Scotland
    Level 1 (0 points)
    May 13, 2015 10:13 PM in response to Gary Scotland

    Thanks, working so far.
    Will post again if it recurs.


    FYI, spoke to Apple yesterday and they had not heard of the issue before.
    Their fix was to create a new user to see if it was user-linked. If it recurs I'll test this theory.

  • by RikkiB,

    RikkiB RikkiB Jun 14, 2015 6:28 PM in response to Gary Scotland
    Level 1 (0 points)
    Jun 14, 2015 6:28 PM in response to Gary Scotland

    A few weeks later the exact same problem has started happening again. Most Keynote files won't open, plus I can't place images in any keynote presentation.

     

    It doesn't seem that there has be an automatic update, and I can't think of anything at all that has changed.

    I followed the above instructions again, but it hasn't worked this time.

     

    Screen Shot 2015-06-15 at 9.22.42 am.png

    Screen Shot 2015-06-15 at 9.22.20 am.png

  • by RikkiB,

    RikkiB RikkiB Jun 14, 2015 6:45 PM in response to RikkiB
    Level 1 (0 points)
    Jun 14, 2015 6:45 PM in response to RikkiB

    I just put the file on the server, logged out, then opened it in Keynote under a Guest user profile, and it was fine.

    Logged back in to my profile, and the file (on desktop, not the same file I shared) now works perfectly.

    So my new fix for now is to log out, log in as a guest, then log back into my profile again.

  • by davidbjames,

    davidbjames davidbjames Jun 8, 2016 5:34 AM in response to RikkiB
    Level 1 (29 points)
    Jun 8, 2016 5:34 AM in response to RikkiB

    Could be related to admin user vs. non-admin user, and/or having another user active aside from your own...?

     

    In any case, logging out an unneeded user and restarting the computer resolved the issue for me.