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Helpful answers
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May 13, 2015 8:30 AM in response to natalieelyseby FoxFifth,★Helpfulnatalieelyse wrote:
...Other phones cannot seem to pair with the phone. ...
The iPhone is not designed to pair with other phones. It is limited to the bluetooth profiles shown in the following link iOS: Supported Bluetooth profiles - Apple Support
Not sure how you might get the "phone shop" to cooperate but if you have an Apple Store in the area you might try that or try yourself to pair to some other bluetooth device such as bluetooth speakers or headphones.
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May 13, 2015 10:15 AM in response to FoxFifthby natalieelyse,thank you so much for replying. I didnt know that it didnt pair with other phones. Actually I dont really know much about bluetooth. Anyway, I finally found Customer Service at Carphone Warehouse, but it took me ages, as the shop didnt answer, but once at Customer Service they were very helpful. They arranged for me to collect a new one at the nearest shop which I did, and the phone is now paired to the car. I shall now relax!!