Intermittent shutdown and restart

Question

For no good reason my MAC has recently started to shutdown intermittently and restart spontaneously. It is running with OSX 10.9.5 and has been doing so happily for sometime. Upon restart, it provides a report of the error encountered, but it reads like nonsense to me. I have managed to capture the message that appears on screen. it is attached/included herewith. Can someone interpret this message and let me know how to address the the problem involved. Thank you in anticipation. Fred C.B. (PS) If I have posted this twice I am sorry,  Being a rank amateur on this site, I got a little confused with the process, one minute the message being written was here, then it disappeared only to return again after I resubmitted a rewrite? So, to be on the safe side, I have submitted this, seeing it has reappeared, just in case the other attempt went haywire.

rkaufmann87 · Accepted Answer

Please post an EtreCheck report of your system and we can then look for obvious issues. Do you use an anti-virus or cleaning apps?

Linc Davis · Answer

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad and start typing the name.In the Console window, select          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports(not Diagnostic and Usage Messages) from the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar.There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You&#x27;ll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.If you don&#x27;t see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)Please don’t post other kinds of diagnostic report.I know the report is long, maybe several hundred lines. Please post all of it anyway.

FredCB · Answer

Thank you Linc, You wlll have to bear with me. Caught in other matters at the moment, so having to suffer the problem for then time being. But will work through your suggestion as soon as I have more time on my hand. Actually someone has pointed out that I posted to the wrong Forum; Pro Mac, instead of iMac. They said they were going to shift the post, if I verified that my Mac was in fact an iMac, which it is. Sent the response, but heard no further, so not sure what that means in terms of my standing issue? In all of 3 years using a Mac ,I have never had a problem before that warranted a visit to a Forum to seek a problem solution. So my time here is an entirely new experience.

FredCB · Answer

Hello, Thank you for your advices. Sorry for long delay in responding. Don&#x27;t get much time to wrestle with PC problems due to other pressing demands. However, have at last managed to run the EtreCheck. Details below. You ask if I run any AntiVirus or Cleanup App? No Antivirus, but a few weeks ago I did download and try the CleanMyMac App, run it once and not touched it again, after it indicated I needed to pay up to get the full benefits from the App. Strangely enough, it may be coincidence, but the problem with my Mac at present, seems to have come about after this episode with CleanMyMac?The EtreCheck Report:Problem description:My iMac is spontaneously shutting down and restarting for no apparent reason. When it restarts, it provides a message window that comments on the Shutdown problem and presumably spells out a reason for the happening, but it all reads like ‘dutch’ to me. I can provided a full copy of this report if need be.EtreCheck version: 2.2 (132)Report generated 5/26/15, 5:37 PMDownload EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Hardware Information: ℹ️    iMac (21.5-inch, Late 2009) (Technical Specifications)    iMac - model: iMac10,1    1 3.06 GHz Intel Core 2 Duo CPU: 2-core    4 GB RAM Upgradeable        BANK 0/DIMM0            Empty           BANK 1/DIMM0            Empty           BANK 0/DIMM1            2 GB DDR3 1067 MHz ok        BANK 1/DIMM1            2 GB DDR3 1067 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/nVideo Information: ℹ️    ATI Radeon HD 4670 - VRAM: 256 MB        iMac 1920 x 1080System Software: ℹ️    OS X 10.9.5 (13F1077) - Time since boot: 1:21:5Disk Information: ℹ️    WDC WD1001FALS-40U9B0 disk0 : (1 TB)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Macintosh HD (disk0s2) / : 999.35 GB (890.04 GB free)        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB     PIONEER DVD-RW  DVRTS09  USB Information: ℹ️    Apple Inc. Built-in iSight     Apple Internal Memory Card Reader     Western Digital My Book 1110 999.5 GB        EFI (disk1s1) &lt;not mounted&gt; : 210 MB         My Book (disk1s2) /Volumes/My Book : 999.16 GB (263.32 GB free)    Apple, Inc. Keyboard Hub         Apple, Inc Apple Keyboard     CPS UPS VALUE     Apple Computer, Inc. IR Receiver     Apple Inc. BRCM2046 Hub         Apple Inc. Bluetooth USB Host Controller Gatekeeper: ℹ️    Mac App Store and identified developersKernel Extensions: ℹ️        /Library/Extensions    [loaded]    at.obdev.nke.LittleSnitch (4240 - SDK 10.8) [Click for support]Problem System Launch Daemons: ℹ️    [running]    com.cpsww.ppupsd.plist [Click for support]Launch Agents: ℹ️    [running]    at.obdev.LittleSnitchUIAgent.plist [Click for support]    [running]    com.bjango.istatlocal.plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]    [running]    net.culater.SIMBL.Agent.plist [Click for support]Launch Daemons: ℹ️    [running]    at.obdev.littlesnitchd.plist [Click for support]    [loaded]    com.adobe.fpsaud.plist [Click for support]    [unknown]    com.bjango.istatlocaldaemon.plist [Click for support]    [loaded]    com.google.keystone.daemon.plist [Click for support]    [loaded]    com.macpaw.CleanMyMac3.Agent.plist [Click for support]User Launch Agents: ℹ️    [running]    com.ecamm.printopia.plist [Click for support]    [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]User Login Items: ℹ️    Garmin Express Service    Application Hidden (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)    SIMBL Agent    Application Hidden (/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app)    Microsoft Database Daemon    Application  (/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)    CleanMyMac 3 Menu    Application  (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)Internet Plug-ins: ℹ️    Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]    FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]    Default Browser: Version: 537 - SDK 10.9    Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]    AdobePDFViewer: Version: 9.4.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]    GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]    iPhotoPhotocast: Version: 7.0User internet Plug-ins: ℹ️    Picasa: Version: 1.0 [Click for support]Safari Extensions: ℹ️    AllMyTube    iTube Studio3rd Party Preference Panes: ℹ️    Flash Player  [Click for support]    Flip4Mac WMV  [Click for support]    iStat Menus  [Click for support]    MenuMeters  [Click for support]    Paragon NTFS for Mac ® OS X  [Click for support]    Perian  [Click for support]    Printopia  [Click for support]Time Machine: ℹ️    Skip System Files: NO    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 999.35 GB Disk used: 109.31 GB    Destinations:        My Book [Local]         Total size: 999.16 GB         Total number of backups: 220         Oldest backup: 2010-08-30 09:01:04 +0000         Last backup: 2015-05-26 07:30:10 +0000         Size of backup disk: Adequate            Backup size 999.16 GB &gt; (Disk used 109.31 GB X 3)Top Processes by CPU: ℹ️         3%    WindowServer         3%    mdworker(3)         2%    fontd         1%    SystemUIServer         0%    configdTop Processes by Memory: ℹ️    442 MB    kernel_task    365 MB    firefox    82 MB    Finder    49 MB    mds_stores    49 MB    DockVirtual Memory Information: ℹ️    1.92 GB    Free RAM     2.08 GB    Used RAM     0 B    Swap Used Diagnostics Information: ℹ️    May 26, 2015, 04:14:58 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-26-161458_[redacted].panic [Click for details]    May 26, 2015, 04:14:31 PM    Self test - passed    May 25, 2015, 07:02:26 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-25-190226_[redacted].panic [Click for details]    May 25, 2015, 10:46:51 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-25-104651_[redacted].panic [Click for details]    May 24, 2015, 08:56:18 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-24-205618_[redacted].panic [Click for details]    May 23, 2015, 06:47:49 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-23-184749_[redacted].panic [Click for details]    May 21, 2015, 07:45:42 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-21-074542_[redacted].panic [Click for details]    May 20, 2015, 08:09:06 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-20-200906_[redacted].panic [Click for details]    May 20, 2015, 06:01:31 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-20-180131_[redacted].panic [Click for details]    May 18, 2015, 07:19:20 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-191920_[redacted].panic [Click for details]    May 18, 2015, 07:05:51 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-190551_[redacted].panic [Click for details]    May 18, 2015, 06:52:19 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-185219_[redacted].panic [Click for details]    May 18, 2015, 06:39:50 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-183950_[redacted].panic [Click for details]    May 18, 2015, 06:27:16 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-182716_[redacted].panic [Click for details]    May 18, 2015, 06:13:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-181348_[redacted].panic [Click for details]    May 18, 2015, 06:01:13 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-180113_[redacted].panic [Click for details]    May 18, 2015, 05:47:29 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-174729_[redacted].panic [Click for details]    May 18, 2015, 05:34:57 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-173457_[redacted].panic [Click for details]    May 18, 2015, 05:22:38 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-172238_[redacted].panic [Click for details]    May 18, 2015, 05:10:10 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-171010_[redacted].panic [Click for details]    May 18, 2015, 04:56:27 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-165627_[redacted].panic [Click for details]    May 18, 2015, 04:43:52 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-164352_[redacted].panic [Click for details]    May 18, 2015, 04:31:24 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-163124_[redacted].panic [Click for details]    May 18, 2015, 04:17:49 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-161749_[redacted].panic [Click for details]    May 18, 2015, 04:05:18 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-160518_[redacted].panic [Click for details]    May 18, 2015, 03:52:51 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-155251_[redacted].panic [Click for details]    May 18, 2015, 03:39:15 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-153915_[redacted].panic [Click for details]    May 18, 2015, 02:49:17 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-144917_[redacted].panic [Click for details]    May 18, 2015, 01:57:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-135748_[redacted].panic [Click for details]    May 18, 2015, 12:24:35 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-122435_[redacted].panic [Click for details]    May 17, 2015, 07:47:10 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-17-194710_[redacted].panic [Click for details]    May 16, 2015, 07:36:10 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-16-193610_[redacted].panic [Click for details]    May 14, 2015, 06:38:31 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-14-183831_[redacted].panic [Click for details]    May 13, 2015, 08:22:46 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-13-202246_[redacted].panic [Click for details]    May 13, 2015, 07:07:14 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-13-190714_[redacted].panic [Click for details]    May 13, 2015, 06:53:31 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-13-185331_[redacted].panic [Click for details]    May 13, 2015, 06:41:04 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-13-184104_[redacted].panic [Click for details]    May 12, 2015, 06:02:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-12-180248_[redacted].panic [Click for details]    May 12, 2015, 03:04:33 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-12-150433_[redacted].panic [Click for details]    May 12, 2015, 12:58:44 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-12-125844_[redacted].panic [Click for details]    May 12, 2015, 12:07:17 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-12-120717_[redacted].panic [Click for details]    May 10, 2015, 03:00:51 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-10-150051_[redacted].panic [Click for details]    May 7, 2015, 06:31:08 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-07-183108_[redacted].panic [Click for details]    May 5, 2015, 06:23:46 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-05-182346_[redacted].panic [Click for details]    May 5, 2015, 08:57:30 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-05-085730_[redacted].panic [Click for details]    May 4, 2015, 03:53:02 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-04-155302_[redacted].panic [Click for details]TThank you for giving time to my inquiry.Fred C.B.

FredCB · Answer

Hi Linc, At last I am able to spare a moment to pursue this matter. I believe I have extracted the log report in question. Refer below. There is a possibility I have stuffed up on the protocol, as I note that you have said not to post any other Diagnostic Reports, but I only noted this after sending an EtreCheck report in response to another respondent. Not being familiar with the usual expectation on this Forum, I felt obliged to respond to those who bothered to act on my inquiry. Perhaps I should have only selected one and not try to field the lot? Sorry if I have complicated this matter by my ignorance.Anonymous UUID:   Tue May 26 16:14:51 2015panic(cpu 1 caller 0xffffff8013cbca11): "!pageList phys_addr"@/SourceCache/xnu/xnu-2422.115.14/iokit/Kernel/IOMemoryDescriptor.cpp :1490Backtrace (CPU 1), Frame : Return Address0xffffff80ac9237f0 : 0xffffff8013823139 0xffffff80ac923870 : 0xffffff8013cbca11 0xffffff80ac923910 : 0xffffff8013cbccad 0xffffff80ac923a10 : 0xffffff8013cbbfa8 0xffffff80ac923a50 : 0xffffff7f943deb5b 0xffffff80ac923aa0 : 0xffffff7f943dd187 0xffffff80ac923af0 : 0xffffff8013cd1cdd 0xffffff80ac923b50 : 0xffffff8013cb2812 0xffffff80ac923bb0 : 0xffffff7f943dda6c 0xffffff80ac923bf0 : 0xffffff8013ccf88f 0xffffff80ac923d40 : 0xffffff80138b6e18 0xffffff80ac923e50 : 0xffffff8013826d81 0xffffff80ac923e80 : 0xffffff8013813af5 0xffffff80ac923ef0 : 0xffffff801381e1d3 0xffffff80ac923f70 : 0xffffff80138ca13d 0xffffff80ac923fb0 : 0xffffff80138f4ca6 Kernel Extensions in backtrace:     com.apple.iokit.IOHIDFamily(2.0)[BE9FBB92-FE89-3162-8F01-2D6458A79F03]@0xffffff7 f943dc000-&gt;0xffffff7f9444dfff        dependency: com.apple.driver.AppleFDEKeyStore(28.30)[2A8A5F6B-0A7C-33A0-8E5B-4C10F646EC4F]@ 0xffffff7f943d1000BSD process name corresponding to current thread: ppupsdMac OS version:13F1077Kernel version:Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FAKernel slide: 0x0000000013600000Kernel text base: 0xffffff8013800000System model name: iMac10,1 (Mac-F2268CC8)System uptime in nanoseconds: 3008427668160last loaded kext at 259449336685: com.apple.filesystems.msdosfs    1.9 (addr 0xffffff7f95b3e000, size 65536)last unloaded kext at 320261568241: com.apple.filesystems.msdosfs    1.9 (addr 0xffffff7f95b3e000, size 57344)loaded kexts:at.obdev.nke.LittleSnitch    4240com.apple.driver.AudioAUUC    1.60com.apple.driver.AGPM    100.14.34com.apple.filesystems.autofs    3.0com.apple.driver.AppleBluetoothMultitouch    80.14com.apple.iokit.IOBluetoothSerialManager    4.2.7f4com.apple.driver.AppleMikeyHIDDriver    124com.apple.driver.AppleHWSensor    1.9.5d0com.apple.iokit.IOUserEthernet    1.0.0d1com.apple.Dont_Steal_Mac_OS_X    7.0.0com.apple.driver.AppleHDA    2.6.3f4com.apple.driver.AppleHWAccess    1com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0com.apple.driver.AppleMikeyDriver    2.6.3f4com.apple.driver.AppleLPC    1.7.0com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.7f4com.apple.driver.AppleBacklight    170.4.11com.apple.driver.AppleUpstreamUserClient    3.5.13com.apple.driver.AppleMCCSControl    1.2.5com.apple.kext.AMDFramebuffer    1.2.4com.apple.ATIRadeonX2000    8.2.4com.apple.kext.AMD4600Controller    1.2.4com.apple.driver.AppleUSBCardReader    3.4.1com.apple.driver.AppleIRController    325.7com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN    1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1com.apple.BootCache    35com.apple.iokit.SCSITaskUserClient    3.6.7com.apple.driver.XsanFilter    404com.apple.iokit.IOAHCIBlockStorage    2.6.0com.apple.driver.AppleUSBHub    683.4.0com.apple.driver.AppleFWOHCI    5.0.2com.apple.driver.AirPort.Atheros40    700.74.5com.apple.driver.AppleAHCIPort    3.0.5com.apple.nvenet    2.0.21com.apple.driver.AppleUSBEHCI    660.4.0com.apple.driver.AppleUSBOHCI    656.4.1com.apple.driver.AppleRTC    2.0com.apple.driver.AppleHPET    1.8com.apple.driver.AppleACPIButtons    2.0com.apple.driver.AppleSMBIOS    2.1com.apple.driver.AppleACPIEC    2.0com.apple.driver.AppleAPIC    1.7com.apple.driver.AppleIntelCPUPowerManagementClient    217.92.1com.apple.nke.applicationfirewall    153com.apple.security.quarantine    3com.apple.driver.AppleIntelCPUPowerManagement    217.92.1com.apple.kext.triggers    1.0com.apple.driver.IOBluetoothHIDDriver    4.2.7f4com.apple.driver.AppleMultitouchDriver    245.13.1com.apple.iokit.IOSerialFamily    10.0.7com.apple.iokit.IOSurface    91.2com.apple.iokit.IOBluetoothFamily    4.2.7f4com.apple.driver.DspFuncLib    2.6.3f4com.apple.vecLib.kext    1.0.0com.apple.iokit.IOAudioFamily    1.9.7fc2com.apple.kext.OSvKernDSPLib    1.14com.apple.driver.IOPlatformPluginLegacy    1.0.0com.apple.driver.AppleSMBusPCI    1.0.12d1com.apple.driver.AppleSMC    3.1.8com.apple.driver.IOPlatformPluginFamily    5.7.1d6com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.7f4com.apple.iokit.IOFireWireIP    2.2.6com.apple.driver.AppleHDAController    2.6.3f4com.apple.iokit.IOHDAFamily    2.6.3f4com.apple.driver.AppleBacklightExpert    1.0.4com.apple.driver.AppleSMBusController    1.0.12d1com.apple.iokit.IONDRVSupport    2.4.1com.apple.kext.AMDSupport    1.2.4com.apple.AppleGraphicsDeviceControl    3.6.22com.apple.iokit.IOGraphicsFamily    2.4.1com.apple.driver.AppleUSBHIDKeyboard    170.15com.apple.driver.AppleHIDKeyboard    170.15com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.7com.apple.iokit.IOUSBHIDDriver    660.4.0com.apple.iokit.IOUSBMassStorageClass    3.6.0com.apple.driver.AppleUSBMergeNub    650.4.0com.apple.driver.AppleUSBComposite    656.4.1com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.6.7com.apple.iokit.IOBDStorageFamily    1.7com.apple.iokit.IODVDStorageFamily    1.7.1com.apple.iokit.IOCDStorageFamily    1.7.1com.apple.iokit.IOAHCISerialATAPI    2.6.1com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.7com.apple.iokit.IOUSBUserClient    660.4.2com.apple.iokit.IOFireWireFamily    4.5.5com.apple.iokit.IO80211Family    640.36com.apple.iokit.IOAHCIFamily    2.6.5com.apple.iokit.IONetworkingFamily    3.2com.apple.iokit.IOUSBFamily    686.4.1com.apple.driver.NVSMU    2.2.9com.apple.driver.AppleEFINVRAM    2.0com.apple.driver.AppleEFIRuntime    2.0com.apple.iokit.IOHIDFamily    2.0.0com.apple.iokit.IOSMBusFamily    1.1com.apple.security.sandbox    278.11.2com.apple.kext.AppleMatch    1.0.0d1com.apple.security.TMSafetyNet    7com.apple.driver.AppleKeyStore    2com.apple.driver.DiskImages    371.1com.apple.iokit.IOStorageFamily    1.9com.apple.iokit.IOReportFamily    23com.apple.driver.AppleFDEKeyStore    28.30com.apple.driver.AppleACPIPlatform    2.0com.apple.iokit.IOPCIFamily    2.9com.apple.iokit.IOACPIFamily    1.4com.apple.kec.corecrypto    1.0com.apple.kec.pthread    1

rkaufmann87 · Answer

You computer has 2 issues that I see, first it has com.macpaw.CleanMyMac3.Agent.plist installed, this is considered malware by many experienced users on these forums. OS X does not need any antivirus, cleaning, or third party maintenance utilities to run well. Follow the developers instructions for uninstalling CleanMyMac!!!!!!!!!!!!!!The next item is your computer is suffering from Kernel Panics, thank you for posting your last KP report. The computer is crashing when it "sees" LittleSnitch. Also uninstall that app, it is the cause of many KP&#x27;s particularly if it is out-of-date.Uninstall both apps, re-test and then post a new EtreCheck report for us to see if we notice any other issues.

FredCB · Answer

Many thanks for your very prompt response. Have acted in terms of your advices and after the latest spontaneous shutdown and restart, subsequent to removing the Apps in question, have rerun the EtreCheck App. Resultant report is below. I notice that under the &#x27;User Launch Agents&#x27; section that it shows: [failed]com.macpaw.CleanMyMac3.Scheduler.plist Wonder why it is still making reference to &#x27;com.macpaw.CleanMyMac3.Scheduler.plist&#x27; when this App has been fully removed to my understanding?Thank you for your help with this matter it is much appreciated.Fred C.B.Problem description:Trying to corner reason for intermittent/spontaneous shutdown and restart of my iMac. Have uninstalled CleanMyMac 3.5.2 in terms of Providers instructions and done likewise wise with LittleSnitch (Latest Version) taking the full uninstall option from the two choices given. Since doing this and restarting the PC, the problem is still occurring?EtreCheck version: 2.2 (132)Report generated 5/27/15, 12:15 PMDownload EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Hardware Information: ℹ️    iMac (21.5-inch, Late 2009) (Technical Specifications)    iMac - model: iMac10,1    1 3.06 GHz Intel Core 2 Duo CPU: 2-core    4 GB RAM Upgradeable        BANK 0/DIMM0            Empty           BANK 1/DIMM0            Empty           BANK 0/DIMM1            2 GB DDR3 1067 MHz ok        BANK 1/DIMM1            2 GB DDR3 1067 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/nVideo Information: ℹ️    ATI Radeon HD 4670 - VRAM: 256 MB        iMac 1920 x 1080System Software: ℹ️    OS X 10.9.5 (13F1077) - Time since boot: 0:23:23Disk Information: ℹ️    WDC WD1001FALS-40U9B0 disk0 : (1 TB)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Macintosh HD (disk0s2) / : 999.35 GB (890.09 GB free)        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB     PIONEER DVD-RW  DVRTS09  USB Information: ℹ️    Apple Inc. Built-in iSight     Apple Internal Memory Card Reader     Western Digital My Book 1110 999.5 GB        EFI (disk1s1) &lt;not mounted&gt; : 210 MB         My Book (disk1s2) /Volumes/My Book : 999.16 GB (258.35 GB free)    Apple, Inc. Keyboard Hub         Apple, Inc Apple Keyboard     CPS UPS VALUE     Apple Computer, Inc. IR Receiver     Apple Inc. BRCM2046 Hub         Apple Inc. Bluetooth USB Host Controller Gatekeeper: ℹ️    Mac App Store and identified developersProblem System Launch Daemons: ℹ️    [running]    com.cpsww.ppupsd.plist [Click for support]Launch Agents: ℹ️    [running]    com.bjango.istatlocal.plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]    [running]    net.culater.SIMBL.Agent.plist [Click for support]Launch Daemons: ℹ️    [loaded]    com.adobe.fpsaud.plist [Click for support]    [unknown]    com.bjango.istatlocaldaemon.plist [Click for support]    [loaded]    com.google.keystone.daemon.plist [Click for support]User Launch Agents: ℹ️    [running]    com.ecamm.printopia.plist [Click for support]    [failed]    com.macpaw.CleanMyMac3.Scheduler.plist [Click for support] [Click for details]User Login Items: ℹ️    Garmin Express Service    Application Hidden (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)    SIMBL Agent    Application Hidden (/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app)    Microsoft Database Daemon    Application  (/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)    CleanMyMac 3 Menu    UNKNOWN  (missing value)Internet Plug-ins: ℹ️    Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]    FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]    Default Browser: Version: 537 - SDK 10.9    Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]    AdobePDFViewer: Version: 9.4.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]    GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]    iPhotoPhotocast: Version: 7.0User internet Plug-ins: ℹ️    Picasa: Version: 1.0 [Click for support]Safari Extensions: ℹ️    AllMyTube    iTube Studio3rd Party Preference Panes: ℹ️    Flash Player  [Click for support]    Flip4Mac WMV  [Click for support]    iStat Menus  [Click for support]    MenuMeters  [Click for support]    Paragon NTFS for Mac ® OS X  [Click for support]    Perian  [Click for support]    Printopia  [Click for support]Time Machine: ℹ️    Skip System Files: NO    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 999.35 GB Disk used: 109.26 GB    Destinations:        My Book [Local]         Total size: 999.16 GB         Total number of backups: 221         Oldest backup: 2010-08-30 09:01:04 +0000         Last backup: 2015-05-27 02:12:44 +0000         Size of backup disk: Adequate            Backup size 999.16 GB &gt; (Disk used 109.26 GB X 3)Top Processes by CPU: ℹ️         3%    WindowServer         3%    fontd         2%    SystemUIServer         2%    iStatLocalDaemon         0%    aosnotifydTop Processes by Memory: ℹ️    441 MB    kernel_task    106 MB    Finder    53 MB    mds_stores    49 MB    Dock    37 MB    mdsVirtual Memory Information: ℹ️    2.39 GB    Free RAM     1.61 GB    Used RAM     0 B    Swap Used Diagnostics Information: ℹ️    May 27, 2015, 11:50:56 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-27-115056_[redacted].panic [Click for details]    May 27, 2015, 11:50:39 AM    Self test - passed    May 27, 2015, 09:37:45 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-27-093745_[redacted].panic [Click for details]    May 26, 2015, 04:14:58 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-26-161458_[redacted].panic [Click for details]    May 25, 2015, 07:02:26 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-25-190226_[redacted].panic [Click for details]    May 24, 2015, 08:56:18 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-24-205618_[redacted].panic [Click for details]    May 23, 2015, 06:47:49 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-23-184749_[redacted].panic [Click for details]    May 21, 2015, 07:45:42 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-21-074542_[redacted].panic [Click for details]    May 20, 2015, 08:09:06 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-20-200906_[redacted].panic [Click for details]    May 20, 2015, 06:01:31 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-20-180131_[redacted].panic [Click for details]    May 18, 2015, 07:05:51 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-190551_[redacted].panic [Click for details]    May 18, 2015, 06:52:19 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-185219_[redacted].panic [Click for details]    May 18, 2015, 06:39:50 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-183950_[redacted].panic [Click for details]    May 18, 2015, 06:27:16 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-182716_[redacted].panic [Click for details]    May 18, 2015, 06:13:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-181348_[redacted].panic [Click for details]    May 18, 2015, 05:34:57 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-173457_[redacted].panic [Click for details]    May 18, 2015, 05:10:10 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-171010_[redacted].panic [Click for details]    May 18, 2015, 04:43:52 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-164352_[redacted].panic [Click for details]    May 18, 2015, 04:31:24 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-163124_[redacted].panic [Click for details]    May 18, 2015, 04:17:49 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-161749_[redacted].panic [Click for details]    May 18, 2015, 04:05:18 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-160518_[redacted].panic [Click for details]    May 18, 2015, 03:52:51 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-155251_[redacted].panic [Click for details]    May 18, 2015, 01:57:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-135748_[redacted].panic [Click for details]    May 18, 2015, 12:24:35 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-122435_[redacted].panic [Click for details]    May 17, 2015, 07:47:10 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-17-194710_[redacted].panic [Click for details]    May 16, 2015, 07:36:10 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-16-193610_[redacted].panic [Click for details]    May 14, 2015, 06:38:31 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-14-183831_[redacted].panic [Click for details]    May 13, 2015, 08:22:46 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-13-202246_[redacted].panic [Click for details]    May 13, 2015, 07:07:14 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-13-190714_[redacted].panic [Click for details]    May 13, 2015, 06:53:31 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-13-185331_[redacted].panic [Click for details]    May 13, 2015, 06:41:04 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-13-184104_[redacted].panic [Click for details]    May 12, 2015, 06:02:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-12-180248_[redacted].panic [Click for details]    May 12, 2015, 03:04:33 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-12-150433_[redacted].panic [Click for details]    May 12, 2015, 12:58:44 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-12-125844_[redacted].panic [Click for details]    May 12, 2015, 12:07:17 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-12-120717_[redacted].panic [Click for details]    May 10, 2015, 03:00:51 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-10-150051_[redacted].panic [Click for details]    May 7, 2015, 06:31:08 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-07-183108_[redacted].panic [Click for details]    May 4, 2015, 03:53:02 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-04-155302_[redacted].panic [Click for details]    May 27, 2015, 10:59:31 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-27-105931_[redacted].panic [Click for details]    May 25, 2015, 10:46:51 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-25-104651_[redacted].panic [Click for details]    May 18, 2015, 07:19:20 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-191920_[redacted].panic [Click for details]    May 18, 2015, 06:01:13 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-180113_[redacted].panic [Click for details]    May 18, 2015, 05:47:29 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-174729_[redacted].panic [Click for details]    May 18, 2015, 05:22:38 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-172238_[redacted].panic [Click for details]    May 18, 2015, 04:56:27 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-165627_[redacted].panic [Click for details]    May 18, 2015, 03:39:15 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-153915_[redacted].panic [Click for details]    May 18, 2015, 02:49:17 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-18-144917_[redacted].panic [Click for details]    May 5, 2015, 06:23:46 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-05-182346_[redacted].panic [Click for details]    May 5, 2015, 08:57:30 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-05-085730_[redacted].panic [Click for details]

Linc Davis · Answer

That kind of panic can be caused by a malfunctioning USB device, such as an uninterruptible power supply. Disconnect all USB devices except keyboard and mouse, if applicable, and see whether the panics stop.

rkaufmann87 · Answer

Also CleanMyMac is not gone, this is still in your EtreCheck report:com.macpaw.CleanMyMac3.Scheduler.plist

poikkeus1 · Answer

A few things I noticed:1. CleanMyMac may not be fully uninstalled, though I&#x27;m not sure if this is the source of your panics.2. 4GB RAM is fine for many users, but you might want to install additional RAM, since you have two additional slots available.3. Your surge reducer from CPS has been listed on two of the reports here. Linc has mentioned the possible issue with this USB device.

FredCB · Answer

Thank you Linc, Working through your suggestions, one at a time. There are only three, one to the UPS that drives a PowerPanel App, 7 Port USB HUB on another, and the Printer. Have disconnected the connection to the UPS. Shall see how things fair over the next day or so, although I will be away for a time. Will keep you posted of outcome after I have removed all, if need be. Maybe the UPS connection is the culprit? Cheers.

FredCB · Answer

Thank you. Have dropped a note to macpaw seeking an explanation as to why their so called &#x27;complete&#x27; uninstall is not what it claims to be. Maybe I have to re-install and then try the un-install again?

FredCB · Answer

Thank you for your comments. Installing additional RAM sounds like a good idea to me but, unfortunately, not something very easy to achieve in my case. I live in a very small country town and it is some 130 kms to the City, and I don&#x27;t fancy lugging my Desktop that far and probably having to leave it to get it installed. If I just purchased the RAM I would not have a clue how to fit it myself. This iMac is a far cry from my former WINDOWS based PC that I could quickly add extra RAM to without needing a science degree. Cheers.

FredCB · Answer

Linc, I cannot thank you enough. Seems that you have solved the problem completely. Since removing the USB connection to the UPS I have not experienced any further shutdowns and restart happenings. In fact, I inadvertently left the Mac on overnight and in all of 12 hours, there was not one restart,Normally when I have been using the PC; say for two hours, there would have been at least three shutdowns and restarts in such period. It was beginning to drive me mad. I am exceedingly grateful for your assistance.

	Kernel Extensions in backtrace:
	com.apple.iokit.IOHIDFamily(2.0)[BE9FBB92-FE89-3162-8F01-2D6458A79F03]@0xffffff7 f943dc000->0xffffff7f9444dfff
	dependency: com.apple.driver.AppleFDEKeyStore(28.30)[2A8A5F6B-0A7C-33A0-8E5B-4C10F646EC4F]@ 0xffffff7f943d1000