Sebbieman
Level 1
(0 points)
Q: I cannot open any document, which are stored in iCloud Drive, on my MacBookPro.
- Macbook Pro 13"
- latest version
- latest OSX version
I always get the message you can see below. In English it says: "The file "Presentation.key-tef" could not be opened."
What is the way to solve this issue?
Kind regards from Hamburg, Germany
Seb
MacBook Pro (Retina, 13-inch, Mid 2014), Mac OS X (10.7.5)
D.Cohen
Level 6
(8,424 points)
Try going to System Preferences - iCloud and disabling/enabling Documents and App Data.
Also, take a look at these articles:
Using iWork with iCloud Drive - Apple Support
If this does not help, follow the steps below.
- Shut down your Mac
- Wait until your computer turns off and after that press the Power button
- Right after you hear the startup tone, press and hold the Shift key
- Release the Shift key when you see a grey Apple sign and the progress bar below this sign
- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)
- Click on Verify Disc and then, if asked to fix problems, on Repair Disk
- After this, click on Verify Disk Permissions and then on Repair Disk Permissions
- After the process is finished, shut down your Mac and turn it back on after about 30 seconds
Hope this helps!
