I cannot open any document, which are stored in iCloud Drive, on my MacBookPro.

  • Macbook Pro 13"
  • latest version
  • latest OSX version


I always get the message you can see below. In English it says: "The file "Presentation.key-tef" could not be opened."


User uploaded file


What is the way to solve this issue?


Kind regards from Hamburg, Germany

Seb

MacBook Pro (Retina, 13-inch, Mid 2014), Mac OS X (10.7.5)

Posted on May 12, 2015 12:11 AM

Reply
2 replies

May 12, 2015 12:19 AM in response to Sebbieman

Try going to System Preferences - iCloud and disabling/enabling Documents and App Data.


Also, take a look at these articles:

iWork for iCloud beta: Requirements for opening iWork for iCloud documents in iWork for Mac or iOS - Apple Support

Using iWork with iCloud Drive - Apple Support


If this does not help, follow the steps below.

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

- Click on Verify Disc and then, if asked to fix problems, on Repair Disk

- After this, click on Verify Disk Permissions and then on Repair Disk Permissions

- After the process is finished, shut down your Mac and turn it back on after about 30 seconds

Hope this helps!

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I cannot open any document, which are stored in iCloud Drive, on my MacBookPro.

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