Help with Diagnosis

Question

Level 5

6,407 points

Help with Diagnosis

I have a late 2009 iMac (10,1), currently working off my clone backup. When booted into the main drive, all I'm getting now is the spinning wheel. When I boot up, the Desktop never fully loads. Example: Most of the files on my Desktop don't completely reach the Preview stage. If I try clicking on a file, the spinning wheel appears and never stops. Trying to force quit with Option+Command+esc won't even work. So at this point booting into my main drive results in an unable Desktop.

The only diagnostics I've done so far is booting into the Recovery Drive to Verify the Disk and Repair permissions. According to Disk Utility, the Mac HD is OK.

I'm not getting any clicking or obvious hard drive failure sounds and the clone on an external drive seems to work fine with one caveat. My desktop seemed to freeze with the exception of the mouse pointer. I could move the pointer, but could not click to open anything. Animation on the Dock didn't work either. Rebooting back into the clone again resolved the issue. Freezing on my main drive was an issue before the persistent spinning wheel began to happen.

Seems like it's either the HD or logic board to me, but that's why I'm here looking for some help before I go out and buy a new machine.

iMac (21.5-inch Late 2009), OS X Yosemite (10.10), iPhone, iPad, Apple TV, Airport

Posted on May 12, 2015 6:10 AM

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Answer 1

rkaufmann87

Level 10

140,556 points

May 12, 2015 6:12 AM in response to Joe Gramm

Run Apple's Hardware Test in extended mode 2-3 times back to back. If you get errors that confirms a hardware issue which means taking it in for repair. The reason to run AHT 2-3 times is it does not always find errors after the first or second pass, however when it does the errors are correct. If you cannot locate AHT then take the machine into your local Apple Store or AASP for a professional diagnosis.

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Answer 2

Joe Gramm Author

Level 5

6,407 points

May 12, 2015 6:33 AM in response to rkaufmann87

Thanks. Found the Hardware Test and will report back.

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Answer 3

Joe Gramm Author

Level 5

6,407 points

May 12, 2015 7:19 AM in response to rkaufmann87

Extended testing/memory appears to be stopped at 8 mins 38 secs. Is it normal for testing to pause or should I start over.

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Answer 4

rkaufmann87

Level 10

140,556 points

May 12, 2015 7:55 AM in response to Joe Gramm

Joe,

AHT can take 30-40 minutes per pass, please allow it to run.

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Answer 5

Joe Gramm Author

Level 5

6,407 points

May 12, 2015 6:57 PM in response to rkaufmann87

Three extended tests. 9 hours 39 mins 28 secs, no problems found. I have 12 GB of ram, maybe that's why it took so long.

I restarted into my clone and the system appears to run fine. I'm wondering if it would be worth restoring the Mac HD with the clone.

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Answer 6

rkaufmann87

Level 10

140,556 points

May 12, 2015 7:10 PM in response to Joe Gramm

Joe Gramm wrote:

Three extended tests. 9 hours 39 mins 28 secs, no problems found. I have 12 GB of ram, maybe that's why it took so long.

I restarted into my clone and the system appears to run fine. I'm wondering if it would be worth restoring the Mac HD with the clone.

Before going that route, please post an EtreCheck report of your system and we can look for other issues.

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Answer 7

Joe Gramm Author

Level 5

6,407 points

May 12, 2015 7:21 PM in response to rkaufmann87

EtreCheck version: 2.2 (132)

Report generated 5/12/15, 10:17 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (21.5-inch, Late 2009) (Technical Specifications)

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

12 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

BANK 0/DIMM1

4 GB DDR3 1067 MHz ok

BANK 1/DIMM1

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:28:18

Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) /Volumes/Macintosh HD : 999.21 GB (413.27 GB free) - 2 errors

Recovery HD (disk0s3) <not mounted> [Recovery]: 784 MB

PIONEER DVD-RW DVRTS09 disk1 : (5.01 GB)

disk1s1 (disk1s1) <not mounted> : 31 KB

disk1s2 (disk1s2) <not mounted> : 2 KB

Applications Install Disc (disk1s3) /Volumes/Applications Install Disc : 5.01 GB (84 MB free)

USB Information: ℹ️

NEC Corporation USB2.0 Hub Controller

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Fujitsu Component Apple Optical USB Mouse

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information: ℹ️

OWC Mercury Elite Pro 800mbit - 800mbit max

EFI (disk2s1) <not mounted> : 210 MB

Clone 10.10 (disk2s2) / : 704.04 GB (118.05 GB free)

Recovery HD (disk2s3) <not mounted> [Recovery]: 650 MB

Mavericks 10.9 (disk2s4) /Volumes/Mavericks 10.9 : 704.04 GB (127.87 GB free)

Recovery HD (disk2s5) <not mounted> [Recovery]: 650 MB

TM (disk2s6) /Volumes/TM : 590.41 GB (181.60 GB free)

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Logitech.Control Center.HID Driver (2.4.0) [Click for support]

[not loaded] com.sandisk.driver.CruzerDriver (15) [Click for support]

/System/Library/Extensions/IRKeyboardEmu.kext

[not loaded] com.bholland.driver.IRKeyboardEmu (0.3) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.epson.eventmanager.agent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.sandisk.cruzeragent.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.barebones.textwrangler.plist [Click for support]

[running] com.bombich.ccchelper.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[failed] com.rogueamoeba.hermes.plist [Click for support]

[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]

User Launch Agents: ℹ️

[running] com.akamai.single-user-client.plist [Click for support]

[failed] com.bombich.ccc-user-agent.plist [Click for support] [Click for details]

User Login Items: ℹ️

EEventManager Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update

Default Browser: Version: 600 - SDK 10.10

Photo Center Plugin: Version: Upload Plugin 1.0.0.4 [Click for support]

QuickTime Plugin: Version: 7.7.3

Google Earth Web Plug-in: Version: 6.0 [Click for support]

Silverlight: Version: 4.0.60531.0 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

RealPlayer Plugin: Version: Unknown

Safari Extensions: ℹ️

Awesome Screenshot

3rd Party Preference Panes: ℹ️

Akamai NetSession Preferences [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

YAMAHA-USBMIDIPatch [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.21 GB Disk used: 585.94 GB

Destinations:

TM [Local]

Total size: 590.41 GB

Total number of backups: 48

Oldest backup: 2015-04-17 04:55:21 +0000

Last backup: 2015-05-11 14:52:41 +0000

Size of backup disk: Too small

Backup size 590.41 GB < (Disk used 585.94 GB X 3)

Top Processes by CPU: ℹ️

4% WindowServer

1% fontd

1% taskgated

0% notifyd

0% askpermissiond

Top Processes by Memory: ℹ️

681 MB kernel_task

455 MB firefox

258 MB com.apple.WebKit.WebContent(3)

160 MB Safari

135 MB mds_stores

Virtual Memory Information: ℹ️

8.38 GB Free RAM

3.62 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

May 12, 2015, 09:46:33 PM Self test - passed

May 12, 2015, 07:20:00 AM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-12-072000_[r edacted].crash

May 12, 2015, 05:05:19 AM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-12-050519_[r edacted].crash

May 12, 2015, 04:41:32 AM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-12-044132_[r edacted].crash

May 12, 2015, 04:14:12 AM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-12-041412_[r edacted].crash

May 12, 2015, 02:52:48 AM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-12-025248_[r edacted].crash

May 12, 2015, 01:43:53 AM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-12-014353_[r edacted].crash

May 12, 2015, 01:28:46 AM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-12-012846_[r edacted].crash

May 12, 2015, 01:20:27 AM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-12-012027_[r edacted].crash

May 11, 2015, 11:22:13 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-232213_[r edacted].crash

May 11, 2015, 10:55:37 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-225537_[r edacted].crash

May 11, 2015, 10:13:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-221329_[r edacted].crash

May 11, 2015, 09:41:43 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-214143_[r edacted].crash

May 11, 2015, 07:06:48 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-190648_[r edacted].crash

May 11, 2015, 05:48:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-174820_[r edacted].crash

May 11, 2015, 04:54:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-165411_[r edacted].crash

May 11, 2015, 04:32:54 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-163254_[r edacted].crash

May 11, 2015, 03:41:49 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-154149_[r edacted].crash

May 11, 2015, 03:37:02 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-153702_[r edacted].crash

May 11, 2015, 02:51:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-145128_[r edacted].crash

May 11, 2015, 01:26:17 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-05-11-132617_[r edacted].crash

May 11, 2015, 12:00:58 PM /Library/Logs/DiagnosticReports/WindowServer_2015-05-11-120058_[redacted].crash

May 11, 2015, 11:49:23 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-05-11-114923_[ redacted].hang

May 10, 2015, 08:30:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Preview_2015-05-10-203007_[red acted].crash

May 10, 2015, 12:00:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-05-10-120012_[redacted].crash

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Answer 8

Joe Gramm Author

Level 5

6,407 points

May 12, 2015 8:23 PM in response to Joe Gramm

The above report generated while booted into the clone. Below report while booted into the Mac HD

EtreCheck version: 2.2 (132)

Report generated 5/12/15, 10:48 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (21.5-inch, Late 2009) (Technical Specifications)

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

12 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

BANK 0/DIMM1

4 GB DDR3 1067 MHz ok

BANK 1/DIMM1

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:10:29

Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.21 GB (412.99 GB free) - 2 errors

Recovery HD (disk0s3) <not mounted> [Recovery]: 784 MB

PIONEER DVD-RW DVRTS09 disk1 : (5.01 GB)

disk1s1 (disk1s1) <not mounted> : 31 KB

disk1s2 (disk1s2) <not mounted> : 2 KB

Applications Install Disc (disk1s3) /Volumes/Applications Install Disc : 5.01 GB (84 MB free)

USB Information: ℹ️

NEC Corporation USB2.0 Hub Controller

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Fujitsu Component Apple Optical USB Mouse

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information: ℹ️

OWC Mercury Elite Pro 800mbit - 800mbit max

EFI (disk2s1) <not mounted> : 210 MB

Clone 10.10 (disk2s2) /Volumes/Clone 10.10 : 704.04 GB (118.32 GB free)

Recovery HD (disk2s3) <not mounted> [Recovery]: 650 MB

Mavericks 10.9 (disk2s4) /Volumes/Mavericks 10.9 : 704.04 GB (127.87 GB free)

Recovery HD (disk2s5) <not mounted> [Recovery]: 650 MB

TM (disk2s6) /Volumes/TM : 590.41 GB (181.60 GB free)

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Logitech.Control Center.HID Driver (2.4.0) [Click for support]

[not loaded] com.sandisk.driver.CruzerDriver (15) [Click for support]

/System/Library/Extensions/IRKeyboardEmu.kext

[not loaded] com.bholland.driver.IRKeyboardEmu (0.3) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.epson.eventmanager.agent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.sandisk.cruzeragent.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.barebones.textwrangler.plist [Click for support]

[running] com.bombich.ccchelper.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[failed] com.rogueamoeba.hermes.plist [Click for support]

[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]

User Launch Agents: ℹ️

[running] com.akamai.single-user-client.plist [Click for support]

[failed] com.bombich.ccc-user-agent.plist [Click for support] [Click for details]

User Login Items: ℹ️

EEventManager Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update

Default Browser: Version: 600 - SDK 10.10

Photo Center Plugin: Version: Upload Plugin 1.0.0.4 [Click for support]

QuickTime Plugin: Version: 7.7.3

Google Earth Web Plug-in: Version: 6.0 [Click for support]

Silverlight: Version: 4.0.60531.0 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

RealPlayer Plugin: Version: Unknown

Safari Extensions: ℹ️

Awesome Screenshot

3rd Party Preference Panes: ℹ️

Akamai NetSession Preferences [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

YAMAHA-USBMIDIPatch [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.21 GB Disk used: 586.22 GB

Destinations:

TM [Local]

Total size: 590.41 GB

Total number of backups: 48

Oldest backup: 2015-04-17 04:55:21 +0000

Last backup: 2015-05-11 14:52:41 +0000

Size of backup disk: Too small

Backup size 590.41 GB < (Disk used 586.22 GB X 3)

Top Processes by CPU: ℹ️

94% rsync(3)

3% WindowServer

1% SubmitDiagInfo

0% askpermissiond

Top Processes by Memory: ℹ️

849 MB kernel_task

246 MB rsync(3)

221 MB mdworker(7)

123 MB mds_stores

123 MB Finder

Virtual Memory Information: ℹ️

7.40 GB Free RAM

4.60 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

May 12, 2015, 10:33:56 PM Self test - passed

May 12, 2015, 10:35:55 AM /Library/Logs/DiagnosticReports/GoogleSoftwareUpdateDaemon_2015-05-12-103555_[r edacted].crash

May 12, 2015, 10:35:39 AM /Users/[redacted]/Library/Logs/DiagnosticReports/quicklookd_2015-05-12-103539_[ redacted].crash

May 11, 2015, 12:00:58 PM /Library/Logs/DiagnosticReports/WindowServer_2015-05-11-120058_[redacted].crash

May 11, 2015, 11:49:23 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-05-11-114923_[ redacted].hang

May 10, 2015, 08:30:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Preview_2015-05-10-203007_[red acted].crash

May 10, 2015, 12:00:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-05-10-120012_[redacted].crash

Reply

Answer 9

rkaufmann87

Level 10

140,556 points

May 12, 2015 9:30 PM in response to Joe Gramm

The HD is reporting 2 errors, restart in the Recovery Partition (Command + R), open Disk Utility and Verify the HD, then run Repair Disk 2-3 times. If errors appear after the 3rd time the HD needs to be replaced.

Reply

Answer 10

Joe Gramm Author

Level 5

6,407 points

May 13, 2015 4:20 AM in response to rkaufmann87

I restarted in The Recovery drive, Verified the Disk and found an error. Repair Disk 3x and Mac HD was Ok.

I was excited to restart into the Mac HD only to find the System still pretty unresponsive. Spinning wheel and long delays for anything to happen.

I'm not sure I want to put a new HD in this machine. I've already had the HD replaced via the HD Replacement Program for this machine. I suppose I could buy a new iMac, but I'm wondering if I could keep this iMac going a little longer by running my main System off an SSD.. I understand an external SSD is not as fast as an internal, but it must be faster than than the internal HHD. Any opinions.. Good idea, bad idea??

Reply

Answer 11

Joe Gramm Author

Level 5

6,407 points

May 23, 2015 4:05 PM in response to rkaufmann87

Just to update this discussion. It in-fact turned out to be the hard drive. I installed a new drive and all is fine. The new EtreCheck reports no errors on the HD.

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