berthamynor

Q: When I receive a call or make a call on my iphone 6 plus the voice from the other person  is very low even when I raise the volume. They hear me fine but I cannot.

When I receive a call or make a call on my iphone 6 plus the voice from the other person  is very low when using the ear speaker even when I raise the volume. They sound as if they are very fare from their phone. They hear me fine but I cannot.

 

I have reset the settings, its up to date with upgrades.

iPhone 6 Plus, iOS 8.3

Posted on May 12, 2015 10:05 AM

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Q: When I receive a call or make a call on my iphone 6 plus the voice from the other person  is very low even when I raise the v ... more

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  • by BadKarma81,

    BadKarma81 BadKarma81 May 12, 2015 10:09 AM in response to berthamynor
    Level 1 (0 points)
    May 12, 2015 10:09 AM in response to berthamynor

    I've noticed the same thing, I think the earpiece volume is just low.  I doubt there's anything we can do about that

  • by berthamynor,

    berthamynor berthamynor May 12, 2015 10:10 AM in response to berthamynor
    Level 1 (0 points)
    May 12, 2015 10:10 AM in response to berthamynor

    Its up to date with the updates.

  • by itiswhatitis2015,

    itiswhatitis2015 itiswhatitis2015 May 12, 2015 10:15 AM in response to berthamynor
    Level 1 (35 points)
    May 12, 2015 10:15 AM in response to berthamynor

    Two things,

    1 is there a case on the device? If so has calls been tried and volume tested without the case

    2 if 1 either way is not the resolution - honestly with the issue being volume low from other person on the call, I would say restore with itunes set up as new first - make a call or two test it out

    If still having issue - in warranty get it replaced via warranty

  • by BadKarma81,

    BadKarma81 BadKarma81 May 12, 2015 10:36 AM in response to berthamynor
    Level 1 (0 points)
    May 12, 2015 10:36 AM in response to berthamynor

    Also, try this, just worked pretty well for me:

     

    I recently purchased an iPhone 6 and immediately noticed that the phone call volume through the earpiece was much lower than my iPhone 5. Speaker volume was more than loud enough but the low earpiece volume (even though it was at max volume during the phone call) was making it difficult to understand anything.

    A quick Google search for iphone 6 earpiece low volume brings up similar questions.

    As mentioned by Ledsteplin on the iMore forums, a possible fix is to go to Settings > General > Accessibilty > Hearing Aidsand toggle Hearing Aid Mode to On. When I did this and proceeded to make a phone call the volume was only at half even though I remember setting the volume to max during the previous call. I increased the volume to max and noticed a significant difference.

    I noticed that when you toggle Hearing Aid Mode to On you can no longer toggle Phone Noise Cancellation to On (which is set toOn by default in iOS 8). I have a feeling the Phone Noise Cancellation setting is the actual culprit and the real fix is to simply toggle itOff, make a phone call, and set your phone call volume to max.

  • by alabamaphone,

    alabamaphone alabamaphone Jun 16, 2015 4:42 PM in response to BadKarma81
    Level 1 (0 points)
    Jun 16, 2015 4:42 PM in response to BadKarma81

    plug in headphones and get someone to call you

    while in the call turn up your volume

    remove headphones then hang up

    have them call you back and boom!

     

    mine was fixed. hope this helps

  • by sunnymehta003,

    sunnymehta003 sunnymehta003 Jun 15, 2016 12:46 AM in response to itiswhatitis2015
    Level 1 (8 points)
    Jun 15, 2016 12:46 AM in response to itiswhatitis2015

    I tried everything and it didn't help, visited Apple store but it's chargeable now, as the warranty is finished. But if thousands of people are facing the same issue and are not able to fix with all change of settings and reset, it should be the duty of such big company to come up with a solution (FREE).