fbracci

Q: imac shut off while playing a game on windows

Hello everybody!

 

I have installed a pc game (Test Drive Unlimited 2) on my bootcamp partition.

 

Sometimes, during the game, my iMac suddenly shut off, and than I have to wait few minutes before switch on again.

 

I have installed HWMonitor to check the temperature of Gpu and Processor. While gaming, the processor temperature get 89/90 C°.

 

The strange thing is that the minimum requirements of this game are are nothing compared at my iMac characteristics (Intel i7 3.4, 16 Gb Ram, Nvidia Geforce gtx 680).

 

Is it possible that could be some problems at the power supply of the iMac?

 

Thank you for your kind help!

iMac, OS X Yosemite (10.10.3), Fusion Drive 3TB

Posted on May 12, 2015 10:26 AM

Close

Q: imac shut off while playing a game on windows

  • All replies
  • Helpful answers

Previous Page 2 of 4 last Next
  • by Loner T,

    Loner T Loner T May 18, 2015 12:00 PM in response to fbracci
    Level 7 (24,800 points)
    Safari
    May 18, 2015 12:00 PM in response to fbracci

    The logs do not indicate any OSX issues. We should look for Windows events. Your NTP time sync takes a while to get synced, but other than that, it seems normal.

  • by fbracci,

    fbracci fbracci May 18, 2015 1:45 PM in response to Loner T
    Level 1 (0 points)
    May 18, 2015 1:45 PM in response to Loner T

    Hello Loner T, what do you mean for "Your NTP time sync takes a while to get synced"?

  • by Loner T,

    Loner T Loner T May 18, 2015 1:58 PM in response to fbracci
    Level 7 (24,800 points)
    Safari
    May 18, 2015 1:58 PM in response to fbracci

    Do you know what happened around this time?

     

    From your log, see the highlighted messages. There is ~3 seconds delay and the time adjusts from 10:49 to 08:49. This could also happen if the Time Zone of the Mac was changed.

     

    18/05/15 10:49:01,727 configd[46]: network changed: v4(en0+:192.168.0.6) DNS+ Proxy+ SMB

    18/05/15 10:49:01,800 com.apple.xpc.launchd[1]: (com.apple.appkit.xpc.sandboxedServiceRunner) The JoinExistingSession key is only available to Application services.

    18/05/15 10:49:01,800 com.apple.xpc.launchd[1]: (com.apple.DataDetectorsDynamicData) The JoinExistingSession key is only available to Application services.

    18/05/15 10:49:01,803 com.apple.xpc.launchd[1]: (com.apple.FileSyncAgent.PHD.isRunning) The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.

    18/05/15 10:49:01,804 com.apple.xpc.launchd[1]: (com.apple.mbloginhelper.user) This key does not do anything: OnDemand

    18/05/15 10:49:01,804 com.apple.xpc.launchd[1]: (com.apple.mbpluginhost.user) This key does not do anything: OnDemand

    18/05/15 10:49:01,806 com.apple.xpc.launchd[1]: (com.apple.secd) This key does not do anything: OnDemand

    18/05/15 10:49:01,806 com.apple.xpc.launchd[1]: (com.apple.secd) The ServiceIPC key is no longer respected. Please remove it.

    18/05/15 10:49:01,807 com.apple.xpc.launchd[1]: (com.apple.speech.speechsynthesisd) This key does not do anything: OnDemand

    18/05/15 10:49:01,808 com.apple.xpc.launchd[1]: (com.apple.TrustEvaluationAgent) This key does not do anything: OnDemand

    18/05/15 08:49:03,579 sntp[700]: time set -7198.599544 s

    18/05/15 08:49:03,605 ntpd[340]: peer time.apple.com. @ 17.253.48.243

    18/05/15 08:49:03,655 ntpd[340]: drift PPM:0.000 -> -14.815

  • by fbracci,

    fbracci fbracci May 19, 2015 12:47 PM in response to Loner T
    Level 1 (0 points)
    May 19, 2015 12:47 PM in response to Loner T

    I don't know what's happen during this period of time...

     

    I will try with the Windows Events. Do you have some suggestion about how to use or which kind of logs you need?

    Maybe System or Config events?

  • by Loner T,

    Loner T Loner T May 19, 2015 1:06 PM in response to fbracci
    Level 7 (24,800 points)
    Safari
    May 19, 2015 1:06 PM in response to fbracci

    My suggestion is to collect the Application and System Events.

  • by fbracci,

    fbracci fbracci May 21, 2015 1:11 AM in response to Loner T
    Level 1 (0 points)
    May 21, 2015 1:11 AM in response to Loner T

    Hello Loner T

     

    I set the windows events, so once the pc will shut down, I will post the logs to you.

     

    The strange thing is that the game requirements are ridiculos in front of my iMac features.

     

    The game TestDriveUnlimited 2 require:

    - 2GB RAM and my iMac has 16GB RAM

    - NVIDIA GEFORCE gtx 280 and my iMac has NVIDIA GEFORCE gtx 680

     

    The game shouldn't stress the iMac...

  • by Loner T,

    Loner T Loner T May 21, 2015 3:50 AM in response to fbracci
    Level 7 (24,800 points)
    Safari
    May 21, 2015 3:50 AM in response to fbracci

    There are some old cases of nVidia GPUs failing. I have had a logic board replaced on a 2008 15-in MBP (silver keys) as part of a recall.

  • by fbracci,

    fbracci fbracci May 21, 2015 4:52 AM in response to Loner T
    Level 1 (0 points)
    May 21, 2015 4:52 AM in response to Loner T

    In case of a Nvidia GPUs failing is it possible to see from the Windows Event Log?

  • by Loner T,

    Loner T Loner T May 21, 2015 5:45 AM in response to fbracci
    Level 7 (24,800 points)
    Safari
    May 21, 2015 5:45 AM in response to fbracci

    If you can start the game, but while running it, the GPU panics causing the OS to crash, there should be events in the Event Viewer leading up to the failure. Are there any screen resolution or other GPU settings in the game that you can modify in a controlled fashion to narrow down if there are specific settings which cause the Mac to reboot?

     

    Do you see a BSOD? What version of the nVidia driver are you currently using?

  • by fbracci,

    fbracci fbracci May 21, 2015 12:08 PM in response to Loner T
    Level 1 (0 points)
    May 21, 2015 12:08 PM in response to Loner T

    About the game, I have not set the screen resolution at max level. Other setting has been set on low level.

     

    The nvidia drivers for GeForce gtx 680 are the latest one updated at 18 May 2015.

     

    I don't see any BSOD.

     

    Yesterday I finished to re-install windows and updated drivers and windows (with windows update).

     

    I only expect, the next time it shut off to read the windows events...

  • by fbracci,

    fbracci fbracci May 27, 2015 7:42 AM in response to Loner T
    Level 1 (0 points)
    May 27, 2015 7:42 AM in response to Loner T

    Hello Loner,

     

    even if I have installed updated drivers for nvidia, windows has crashed as weel.

     

    Here you are the events:

     

    ADMIN EVENTS

     

    Errore27/05/2015 16:36:43Dhcp-Client1001Evento stato configurazione indirizzo
    Errore27/05/2015 16:35:12Service Control Manager7026Nessuna
    Errore27/05/2015 16:34:35EventLog6008Nessuna
    Avviso27/05/2015 16:34:31Kernel-PnP219(212)
    Critico27/05/2015 16:34:29Kernel-Power41(63)

     

    SYSTEM AND APPLICATION

     

    Informazioni27/05/2015 16:40:13Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:15Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:15Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:15Security-SPP902Nessuna
    Informazioni27/05/2015 16:37:15Security-SPP1003Nessuna
    Informazioni27/05/2015 16:37:15Security-SPP1066Nessuna
    Informazioni27/05/2015 16:37:14Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:14Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:14SecurityCenter1Nessuna
    Informazioni27/05/2015 16:37:14Security-SPP900Nessuna
    Informazioni27/05/2015 16:37:13Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:13Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:13Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:13LMS2000LMS
    Informazioni27/05/2015 16:37:13gupdate0Nessuna
    Informazioni27/05/2015 16:37:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:37:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:22Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:21Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:17Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:17Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:17Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:17NvStreamSvc2003Nessuna
    Informazioni27/05/2015 16:35:16Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:16Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:16Search1003Servizio di ricerca
    Informazioni27/05/2015 16:35:15Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:15Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:15Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:15Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:15Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:15Windows Media Player Network Sharing Service14204Nessuna
    Informazioni27/05/2015 16:35:15Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:15Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:15ESENT302Registrazione/Ripristino
    Informazioni27/05/2015 16:35:15ESENT301Registrazione/Ripristino
    Informazioni27/05/2015 16:35:15ESENT300Registrazione/Ripristino
    Informazioni27/05/2015 16:35:15ESENT102Generale
    Informazioni27/05/2015 16:35:13Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:12Service Control Manager7036Nessuna
    Errore27/05/2015 16:35:12Service Control Manager7026Nessuna
    Informazioni27/05/2015 16:35:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:12Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:11Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:35:10Avira Antivirus4096(1)
    Informazioni27/05/2015 16:35:01Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:57Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:57Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:57Host di servizio $(ProductName)0Nessuna
    Informazioni27/05/2015 16:34:57NvStreamSvc2003Nessuna
    Informazioni27/05/2015 16:34:55Application-Experience206Nessuna
    Informazioni27/05/2015 16:34:55WMI5617Nessuna
    Informazioni27/05/2015 16:34:51Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:51NvStreamSvc2003Nessuna
    Informazioni27/05/2015 16:34:46Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:46Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:46Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:46Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:46Application-Experience201Nessuna
    Informazioni27/05/2015 16:34:46WMI5611Nessuna
    Informazioni27/05/2015 16:34:46WMI5615Nessuna
    Informazioni27/05/2015 16:34:46NvStreamSvc2003Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45Kernel-General1Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:45ESENT302Registrazione/Ripristino
    Informazioni27/05/2015 16:34:45ESENT301Registrazione/Ripristino
    Informazioni27/05/2015 16:34:45ESENT300Registrazione/Ripristino
    Informazioni27/05/2015 16:34:45ESENT102Generale
    Informazioni27/05/2015 16:34:45NVNetworkService0Nessuna
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:44WLAN-AutoConfig10001Nessuna
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:44WLAN-AutoConfig4000Nessuna
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:44DHCPv6-Client51046Evento stato servizio
    Informazioni27/05/2015 16:34:44Dhcp-Client50036Evento stato servizio
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:44Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:41Winlogon6000Nessuna
    Informazioni27/05/2015 16:34:41Winlogon4101Nessuna
    Informazioni27/05/2015 16:34:40Winlogon7001(1101)
    Informazioni27/05/2015 16:34:38Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:38Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:38Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:38Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:38Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:38Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:38Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:38Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:38User Profile Service1531Nessuna
    Informazioni27/05/2015 16:34:38Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:38BTHUSB18Nessuna
    Informazioni27/05/2015 16:34:38EventSystem4625Nessuna
    Informazioni27/05/2015 16:34:37Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:37Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:35Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:35Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:34Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:34Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:34Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:34Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:34Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:34avgntflt17Nessuna
    Informazioni27/05/2015 16:34:34FilterManager6Nessuna
    Informazioni27/05/2015 16:34:34FilterManager6Nessuna
    Informazioni27/05/2015 16:34:34Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:34UserPnp20010(7010)
    Informazioni27/05/2015 16:34:34Service Control Manager7036Nessuna
    Informazioni27/05/2015 16:34:34b57nd60a9Nessuna
    Informazioni27/05/2015 16:34:32Kernel-Processor-Power26(4)
    Informazioni27/05/2015 16:34:32Kernel-Processor-Power26(4)
    Informazioni27/05/2015 16:34:32Kernel-Processor-Power26(4)
    Informazioni27/05/2015 16:34:32Kernel-Processor-Power26(4)
    Informazioni27/05/2015 16:34:32Kernel-Processor-Power26(4)
    Informazioni27/05/2015 16:34:32Kernel-Processor-Power26(4)
    Informazioni27/05/2015 16:34:32Kernel-Processor-Power26(4)
    Informazioni27/05/2015 16:34:32Kernel-Processor-Power26(4)
    Informazioni27/05/2015 16:34:32b57nd60a15Nessuna
    Informazioni27/05/2015 16:34:32MEIx642Nessuna
    Avviso27/05/2015 16:34:31Kernel-PnP219(212)
    Informazioni27/05/2015 16:34:31DriverFrameworks-UserMode10114Avvio del reflector UMDF
    Critico27/05/2015 16:34:29Kernel-Power41(63)
    Informazioni27/05/2015 16:34:29avipbb17Nessuna
    Informazioni27/05/2015 16:34:29avkmgr17Nessuna
    Informazioni27/05/2015 16:34:35EventLog6013Nessuna
    Informazioni27/05/2015 16:34:35EventLog6005Nessuna
    Informazioni27/05/2015 16:34:35EventLog6009Nessuna
    Errore27/05/2015 16:34:35EventLog6008Nessuna
    Informazioni27/05/2015 16:34:26FilterManager6Nessuna
    Informazioni27/05/2015 16:34:24Kernel-General12Nessuna
    Informazioni27/05/2015 16:18:21Service Control Manager7036Nessuna
  • by Loner T,

    Loner T Loner T May 27, 2015 10:37 AM in response to fbracci
    Level 7 (24,800 points)
    Safari
    May 27, 2015 10:37 AM in response to fbracci

    1. Can you uninstall/disable Avira and test?

    2. Can you test using the original BC drivers for your Mac from System requirements to install Windows on your Mac via Boot Camp - Apple Support ?

  • by fbracci,

    fbracci fbracci May 27, 2015 11:31 AM in response to Loner T
    Level 1 (0 points)
    May 27, 2015 11:31 AM in response to Loner T

    Hello Loner T and thank you for your kind reply!

     

    Of course I can disable or uninstall Avira.

     

    I will try to install the Bootcamp support software 5.1.5621 (as mi iMac is late 2012 and 27", so the number of support is "5").

     

    I assume that this kind of installation of the drivers is different than the one I have made via Bootcamp assistant formatting an Usb key on Mac OSX. Isn't it?

  • by Loner T,

    Loner T Loner T May 27, 2015 11:40 AM in response to fbracci
    Level 7 (24,800 points)
    Safari
    May 27, 2015 11:40 AM in response to fbracci

    The process is the same. You can download the .zip file to a USB, and run setup.exe from Bootcamp folder, or run the .exe file for the specific driver. Please see the following links.

     

    Boot Camp: Install or repair Boot Camp drivers

    Boot Camp: Solve Windows support software installation problems

  • by fbracci,

    fbracci fbracci May 27, 2015 12:22 PM in response to Loner T
    Level 1 (0 points)
    May 27, 2015 12:22 PM in response to Loner T

    - Avira is disabled

    - Bootcamp drivers are installed (before the installation, I have chosen the only option: "repair")

     

    I suppose I have to play now and see if the iMac shut off again, isn't it?

     

    In the meantime can I install another antivirus in the place of Avira? Sometimes I go on internet, and I wouldn't like to get a virus.

     

    Or you suggest not to install any antivirus for the moment of the test?

Previous Page 2 of 4 last Next