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May 12, 2015 2:12 PM in response to bettinarocoby ChitlinsCC,★Helpfulbettina
Error 17...
Solve network errors
Errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200. You might also see these alert messages:
- "There was a problem downloading the software."
- "The device isn't eligible for the requested build."
These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.
Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.
If you still see the error message, check your security software.
Also Error 17...
Error 3194, Error 17, or "This device isn't eligible for the ...
https://support.apple.com/en-us/HT201442Apple Inc.Jan 14, 2015 - Error 17; Error 1639; Errors 3000-3020; Error 3194; Errors 3100-3999; This device isn't eligible for the requested build. If you see one of these ...2nd one seems pretty complicated, so likely a last resort.ÇÇÇ -
May 12, 2015 3:39 PM in response to ChitlinsCCby bettinaroco,Thank you for your suggestion. I checked my computer. Tomorrow I am going to try and log onto another computer in hopes that I will be able to get into my itunes account. I did a itunes diagnostic and it does not see the ipad, so you are correct. The computer is not allowing me into the itunes server.
I'll let you know when and if I solve the problem.
Thanks again
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May 12, 2015 3:40 PM in response to ChitlinsCCby bettinaroco,Thanks you for your suggestion. I did a diagnostic test and the computer does not recognize the ipad. Going to try another computer tomorrow
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