pegetips

Q: Ipod can not be restored or updated, unknown error occured (9) . Endless loop situation

My son's iPod Touch Gen 5 can not be restored (to iOS 8.3)  through iTunes over USB.

I read and followed the following articles:

 

Resolve iOS update and restore errors in iTunes - Apple Support

Get help with iOS update and restore errors - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

 

I tried 3 computers, (2 Win 1 Apple) 2 genuine Apple cables and disabled Firewall, Antivirus etc .. even moved  to a DMZ zone .. same endless loop .. Error (9).

Uninstalled all Apple SW (on the PC) and re-installed, played around with the AMD services .. same Error (9)

I also searched this Forum and found a few similar stories, but none of them with a positive ending.

The device is 1.5 Year old not jail broken, problems happened overnight after a night on the charger .. Apple logo vanished during startup  > DFU mode routed towards iTunes connection icons .. update, restore ever and ever again.

Tomorrow Apple support will cal me .. hopefully they know the trick to get the update

iPod touch, iOS 8.3

Posted on May 12, 2015 2:51 PM

Close

Q: Ipod can not be restored or updated, unknown error occured (9) . Endless loop situation

  • All replies
  • Helpful answers