Mari.K
Level 1 (1 points)

Q: MacBook Pro running very slow.

My MacBook Pro started running very slow.  I have unplugged all hardware and have removed various software without improvement.  I realize that my battery needs to be replaced, but from what I read on other posts, that should not bring my system to a halt.  I would really appreciate help. Thank you. 

 

EtreCheck version: 2.2 (132)

Report generated 5/12/15, 8:23 PM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    MacBook Pro (13-inch, Early 2011) (Technical Specifications)

    MacBook Pro - model: MacBookPro8,1

    1 2.3 GHz Intel Core i5 CPU: 2-core

    4 GB RAM Upgradeable

        BANK 0/DIMM0

            2 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Replace Now - Cycle count = 94 - SN = 9G10808DSD3MA

 

Video Information: ℹ️

    Intel HD Graphics 3000

        Color LCD 1280 x 800

 

System Software: ℹ️

    OS X 10.10.3 (14D136) - Time since boot: 20:9:16

 

Disk Information: ℹ️

    Hitachi HTS545032B9A302 disk0 : (320.07 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 318.84 GB (125.80 GB free)

            Core Storage: disk0s2 319.21 GB Online

 

    OPTIARC DVD RW AD-5970H 

 

USB Information: ℹ️

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM2070 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Computer, Inc. IR Receiver

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /System/Library/Extensions

    [not loaded]    com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]

 

Problem System Launch Agents: ℹ️

    [killed]    com.apple.CallHistoryPluginHelper.plist

    [killed]    com.apple.CallHistorySyncHelper.plist

    [killed]    com.apple.cloudphotosd.plist

    [killed]    com.apple.coreservices.appleid.authentication.plist

    [killed]    com.apple.icloud.fmfd.plist

    [killed]    com.apple.telephonyutilities.callservicesd.plist

    6 processes killed due to memory pressure

 

Problem System Launch Daemons: ℹ️

    [killed]    com.apple.ctkd.plist

    [killed]    com.apple.icloud.findmydeviced.plist

    [killed]    com.apple.nehelper.plist

    [killed]    com.apple.wdhelper.plist

    4 processes killed due to memory pressure

 

Launch Agents: ℹ️

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

    [loaded]    org.macosforge.xquartz.startx.plist [Click for support]

 

Launch Daemons: ℹ️

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [running]    com.hp.printerAgent.plist [Click for support]

    [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]

 

User Login Items: ℹ️

    Garmin Express Service    Application  (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

    Canon IJ Network Scanner Selector2    Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

    ScanSnap Manager    Application  (/Applications/ScanSnap/ScanSnap Manager.app)

    Mail    Application  (/Applications/Mail.app)

    CleanMyMac 3 Menu    UNKNOWN  (missing value)

 

Internet Plug-ins: ℹ️

    JavaAppletPlugin: Version: Java 8 Update 31 Check version

    QuickTime Plugin: Version: 7.7.3

    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

    EPPEX Plugin: Version: 3.0.0.0 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]

    iPhotoPhotocast: Version: 7.0 - SDK 10.8

 

User internet Plug-ins: ℹ️

    WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

 

3rd Party Preference Panes: ℹ️

    Java  [Click for support]

 

Time Machine: ℹ️

    Skip System Files: NO

    Mobile backups: ON

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 318.84 GB Disk used: 193.04 GB

    Destinations:

        Time Machine Backups [Local]

        Total size: 2.00 TB

        Total number of backups: 135

        Oldest backup: 2011-11-18 04:11:28 +0000

        Last backup: 2015-05-11 21:40:11 +0000

        Size of backup disk: Excellent

            Backup size 2.00 TB > (Disk size 318.84 GB X 3)

 

Top Processes by CPU: ℹ️

         8%    WindowServer

         2%    ps

         0%    askpermissiond

 

Top Processes by Memory: ℹ️

    430 MB    kernel_task

    197 MB    com.apple.WebKit.WebContent(2)

    139 MB    softwareupdated

    131 MB    mdworker(6)

    102 MB    Safari

 

Virtual Memory Information: ℹ️

    92 MB    Free RAM

    3.91 GB    Used RAM

    8 MB    Swap Used

 

Diagnostics Information: ℹ️

    May 12, 2015, 08:11:31 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-12-201131_[reda cted].crash

    May 12, 2015, 12:04:01 AM    Self test - passed

MacBook Pro (13-inch Early 2011), OS X Yosemite (10.10.3), CPU at full throttle

Posted on May 12, 2015 5:47 PM

by D.Cohen,Apple recommended
D.Cohen D.Cohen
Level 6 (8,424 points)
Desktops
A:

Follow these steps:


- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

- Click on Verify Disc and then, if asked to fix problems, on Repair Disk

- After this, click on Verify Disk Permissions and then on Repair Disk Permissions

- After the process is finished, shut down your Mac and turn it back on after about 30 seconds


Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there: How to Reset NVRAM on your Mac - Apple Support


Hope this helps!

Posted on May 13, 2015 9:25 AM

Close
Mari.K

Q: MacBook Pro running very slow.

  • All replies
  • Helpful answers

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  • by Linc Davis,

    Linc Davis Linc Davis May 12, 2015 9:20 PM in response to Mari.K
    Level 10 (208,037 points)
    Applications
    May 12, 2015 9:20 PM in response to Mari.K

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by Mari.K,

    Mari.K Mari.K May 12, 2015 11:17 PM in response to Linc Davis
    Level 1 (1 points)
    May 12, 2015 11:17 PM in response to Linc Davis

    Here is an extract.  My system is constantly very slow to the point that there is time lag between striking a key or clicking the mouse and the corresponding action taking place.

     

    2015-05-13 1:50:43.545 AM WindowServer[163]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.

    2015-05-13 1:50:46.130 AM WindowServer[163]: common_reenable_update: UI updates were finally reenabled by application "Console" after 3.59 seconds (server forcibly re-enabled them after 1.00 seconds)

    2015-05-13 1:50:47.384 AM WindowServer[163]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.

    2015-05-13 1:50:49.186 AM WindowServer[163]: common_reenable_update: UI updates were finally reenabled by application "Console" after 2.85 seconds (server forcibly re-enabled them after 1.05 seconds)

    2015-05-13 1:51:02.226 AM WindowServer[163]: disable_update_timeout: UI updates were forcibly disabled by application "Activity Monitor" for over 1.00 seconds. Server has re-enabled them.

    2015-05-13 1:51:02.253 AM WindowServer[163]: common_reenable_update: UI updates were finally reenabled by application "Activity Monitor" after 1.08 seconds (server forcibly re-enabled them after 1.05 seconds)

    2015-05-13 1:51:14.976 AM WindowServer[163]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.

    2015-05-13 1:51:17.876 AM WindowServer[163]: common_reenable_update: UI updates were finally reenabled by application "Console" after 3.91 seconds (server forcibly re-enabled them after 1.01 seconds)

    2015-05-13 1:53:08.976 AM com.apple.xpc.launchd[1]: (com.apple.PubSub.Agent[395]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.ipc

    2015-05-13 1:53:08.977 AM com.apple.xpc.launchd[1]: (com.apple.PubSub.Agent[395]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.notification

    2015-05-13 1:53:14.123 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    2015-05-13 1:53:23.355 AM com.apple.internetaccounts[362]: Additional Logging , array retured in signedInAccounts is (

        "<IAAccount: 0x608000245a30> -- uid: 85C91DDB-A79F-49B5-BED6-53EB7C6FEB0A; loginName: x; provider: com.apple.account.icloud; parent: (null)\n\taccount ID: x - com.apple.account.icloud - \n\tprovider attrs: {\n    IADSIDKey = 1070776780;\n    accountDescription = iCloud;\n    \"com.apple.InternetAccounts.loginName\" = \"x\";\n    \"com.apple.InternetAccounts.provider\" = \"com.apple.account.icloud\";\n    fullName = iCloud;\n}"

    )

    2015-05-13 1:53:29.000 AM kernel[0]: EDID CEA Extensions not valid for audio [Revision ID]: 1 (minimum value: 3)

    2015-05-13 1:53:29.801 AM WindowServer[163]: Received display connect changed for display 0x42732c0

    2015-05-13 1:53:29.859 AM WindowServer[163]: Found 13 modes for display 0x042732c0 [13, 0]

    2015-05-13 1:53:29.942 AM WindowServer[163]: Received display connect changed for display 0x3f003d

    2015-05-13 1:53:29.949 AM WindowServer[163]: Found 19 modes for display 0x003f003d [19, 0]

    2015-05-13 1:53:29.949 AM WindowServer[163]: Display 0x003f003d changed state to online

  • by Mari.K,

    Mari.K Mari.K May 12, 2015 11:39 PM in response to Linc Davis
    Level 1 (1 points)
    May 12, 2015 11:39 PM in response to Linc Davis

    Pastebin:  http://pastebin.com/evmbRZCD

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 13, 2015 6:32 AM in response to Mari.K
    Level 10 (208,037 points)
    Applications
    May 13, 2015 6:32 AM in response to Mari.K

    You say that you've "unplugged all hardware." Do you use an external display, and if so, is it connected but turned off, or is an adapter connected without the display?

  • by Mari.K,

    Mari.K Mari.K May 13, 2015 9:23 AM in response to Linc Davis
    Level 1 (1 points)
    May 13, 2015 9:23 AM in response to Linc Davis

    I do have an second screen that is usually connected into my laptop.  It is now disconnected, and I have tried reconnecting it but my computer still continues to be insanely slow and unusable.

  • by D.Cohen,Apple recommended

    D.Cohen D.Cohen May 13, 2015 9:25 AM in response to Mari.K
    Level 6 (8,424 points)
    Desktops
    May 13, 2015 9:25 AM in response to Mari.K

    Follow these steps:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disc and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there: How to Reset NVRAM on your Mac - Apple Support


    Hope this helps!

  • by Eric Root,Helpful

    Eric Root Eric Root May 13, 2015 10:19 AM in response to Mari.K
    Level 9 (74,160 points)
    iTunes
    May 13, 2015 10:19 AM in response to Mari.K

    You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.

                                     

    CleanMyMac - Uninstall

     

    CleanMyMac2 Un-install

     

    CleanMyMac 3 Uninstall

     

    After un-installing, use this program to make sure you got all the pieces.

     

    EasyFind – Spotlight Replacement


    Yosemite will run on 4 GB RAM, but more is better. The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I now have 6GB installed on a early 2008 iMac supposedly limited to 4 GB and noticed an improvement.

     

    Crucial

     

    Other World Computing


  • by Mari.K,

    Mari.K Mari.K May 13, 2015 2:48 PM in response to Eric Root
    Level 1 (1 points)
    May 13, 2015 2:48 PM in response to Eric Root

    I did uninstall CleanMyMac 3 yesterday, and with EasyFind I just got rid of all the bits left behind.  I turned my Mac on and off, but unfortunately the CPU continues to operate at 300% or greater.  Haven't tried increasing the memory yet because that's beyond my capabilities.

     

    Any other ideas?

  • by Eric Root,

    Eric Root Eric Root May 13, 2015 4:13 PM in response to Mari.K
    Level 9 (74,160 points)
    iTunes
    May 13, 2015 4:13 PM in response to Mari.K

    Would you post a screen shot of Activity Monitors CPU tab so people can see what you are seeing? Make sure you cover any personal information using Preview. Post the screen shot in a Reply using the camera icon or you can drag the screen shot into a reply. Copy and paste doesn't work.

     

     

    Screen shots

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis May 13, 2015 5:01 PM in response to Mari.K
    Level 10 (208,037 points)
    Applications
    May 13, 2015 5:01 PM in response to Mari.K

    Apps can affect Mac performance, battery runtime, temperature, and fan activity - Apple Support

  • by Mari.K,

    Mari.K Mari.K May 13, 2015 5:34 PM in response to Eric Root
    Level 1 (1 points)
    May 13, 2015 5:34 PM in response to Eric Root

    screen shot.png

  • by Mari.K,

    Mari.K Mari.K May 13, 2015 5:36 PM in response to Linc Davis
    Level 1 (1 points)
    May 13, 2015 5:36 PM in response to Linc Davis

    According to the link you provided, when the kernel_task is using lots of CPU, the fan usually kicks in.  I don't hear a fan?

  • by Mari.K,

    Mari.K Mari.K May 13, 2015 5:45 PM in response to Mari.K
    Level 1 (1 points)
    May 13, 2015 5:45 PM in response to Mari.K

    I should add that my laptop does not feel hot.

  • by Linc Davis,

    Linc Davis Linc Davis May 13, 2015 5:55 PM in response to Mari.K
    Level 10 (208,037 points)
    Applications
    May 13, 2015 5:55 PM in response to Mari.K

    The bad battery could be causing the problem. Since it's going to have to be replaced anyway, I suggest you do that next.

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