Mellie1975
Level 1 (0 points)

Q: I can not send emails all of a sudden.

I get Cannot send email from my phone.  "The user name or password for correctemail@live.com is incorrect."  It's not.  What happened? I was not able to send from gmail either. I signed into icloud on my phone and it sent.

iPhone 5s, iOS 8.3

Posted on May 12, 2015 5:40 PM

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Mellie1975

Q: I can not send emails all of a sudden.

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  • by braden85,

    braden85 braden85 May 14, 2015 2:10 PM in response to Mellie1975
    Community Specialists
    May 14, 2015 2:10 PM in response to Mellie1975

    Hey there Mellie1975,

     

    I see that you are experiencing some complications with email on your iOS device. Here is an article for you that has some troubleshooting steps you may want to attempt in the course of addressing this issue:

    "Username or password is incorrect" with POP3 account

    Before you check your email on your iOS device, close any other email programs and close any webmail sites you may have open on another computer.

    To see if your account is a POP3 account, use the Mail Settings Lookup tool or follow these steps:

    1. Go to Settings > Mail, Contacts, Calendars and tap the account.
    2. Look for the label POP ACCOUNT INFORMATION.

     

    If your email provider offers IMAP, remove the POP3 account, then add the account with your provider's IMAP settings. POP3 communicates with one mail client at a time. If more than one mail client tries to connect, you might see a username or password error.

     

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

    https://support.apple.com/en-us/TS3899

     

    Take care, and thanks for visiting the Apple Support Communities.

     

    Cheers,

     

    Braden