Mark Mintler
Level 1 (30 points)

Q: Yosemite bug with video card adapter and Adobe Apps

I had a Targus USB to VGA external video card adapter to run a second external monitor from my macbook pro. and after updating  from 10.10.2 to 10.10.3 Photoshop CC and Illustrator CC  started crashing while opening. The Targus is fairly old and I assumed I was dealing with an outdated driver that hasn’t been updated. So I purchased a new adapter with a Yosemite compatible driver - the startech USB 3 to DVI adapter. That didn’t fix the issue. I’ve spoken to support for Adobe and Startech and they both point the finger at the software update. Adobe support suspects that the update is causing a conflict with one of the applications plugins.

 

Right now my solution is to unplug the adapter while using those two apps.. not a great solution.

 

Anyone else having this issue.. i know its fairly specific.

 

Thank

MacBook Pro, OS X Yosemite (10.10.3), MacBookPro9 2012

Posted on May 12, 2015 6:50 PM

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Mark Mintler

Q: Yosemite bug with video card adapter and Adobe Apps

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  • by sterling r,

    sterling r sterling r May 14, 2015 2:26 PM in response to Mark Mintler
    Community Specialists
    May 14, 2015 2:26 PM in response to Mark Mintler

    Howdy Mark,

     

    From your post it sounds like this USB to DVI adapter doesn't seem to be functioning correctly after updating to Mac OS X 10.10.3. I would use the troubleshooting in the following article to help you troubleshoot this issue:

     

    Apple computers: Troubleshooting issues with video on internal or external displays

     

    This section in particular:

     

    Check connections

    When using an external display be sure to check the following:

    1. If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
    2. Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
    3. Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
    4. Try unplugging the video adapter or cable and then plug it back in.
    5. If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.
      • Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.
    6. If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).

    Reset the system

    You can reset the Mac's parameter RAM and SMC.

    Reset the resolution

    Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:

    1. Start up in Safe Mode.
    2. From the Apple () menu, choose System Preferences.
    3. Choose Displays from the View menu to open the preferences pane.
    4. Select any resolution and refresh rate that your display supports.
    5. Restart your computer.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling

  • by Mark Mintler,

    Mark Mintler Mark Mintler May 14, 2015 2:58 PM in response to sterling r
    Level 1 (30 points)
    May 14, 2015 2:58 PM in response to sterling r

    thanks for the advice. I’ll try resetting my pram but the article is primarily hardware issues. My issue is very specific to Adobe software not working with the adapter since the Yosemite update.