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I'm getting a blue screen with an error message that says debug malware error 895-system 32. exe failure. does anyone know what this is

I'm getting a blue screen with an error message that says debug malware error 895-system 32. exe failure. does anyone know what this is?

MacBook Pro, OS X Yosemite (10.10.3)

Posted on May 13, 2015 11:26 AM

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Posted on May 13, 2015 6:42 PM

It's not malware. It's a Web scam that only affects your browser, and only temporarily. There are several ways to recover.

1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

3. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.

Close the malicious window or tab.

Re-enable JavaScript and close the preferences dialog.

4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.

After closing the malicious page, from the menu bar, select

Safari Preferences... Privacy Remove All Website Data

to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

8 replies
Question marked as Best reply

May 13, 2015 6:42 PM in response to FrankDaTank153

It's not malware. It's a Web scam that only affects your browser, and only temporarily. There are several ways to recover.

1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

3. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.

Close the malicious window or tab.

Re-enable JavaScript and close the preferences dialog.

4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.

After closing the malicious page, from the menu bar, select

Safari Preferences... Privacy Remove All Website Data

to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

Aug 18, 2015 7:07 PM in response to FrankDaTank153

This happened to my father-in-law. He's an older guy, who is very inexperienced in his computer skills, and web browsing. Well, he actually called the number, and got hooked into the scam. Does anyone know how I can help him??? They installed some type of program onto his Mac and charged his credit card!!! If anyone had any helpful hints, please let me know! Thanks in advance!

Aug 23, 2015 9:46 PM in response to wneumann0956

Your Father-In-Law needs to contact the bank that holds the credit account. He needs to file a fraud claim. The bank will negate the charge and attempt to press charges (if culprits can be identified). They will issue him a new credit card with new numbers. All other account details will remain the same. As far as what to do with the computer? I have no idea. Throw it in water? I'm kidding. First, amend credit card. Second, go to Apple Store. Good luck.

Mar 24, 2016 9:02 AM in response to FrankDaTank153

I had a blue screen when I turned my macbook pro on. The screen was blue, but everything was still working. I was helped by apple support and they told me to shut down my computer and power it back on holding down the command key and the R key. I recommend that you all try it if you are having trouble. As for me, I typed in desktop saver into my search engine on my mac and was startled when I learned that there was no problem. My screen simply changed to an all blue screen rather than the mountains I normally see. I hope this helps someone.

Mar 24, 2016 9:09 AM in response to wneumann0956

If you or he can identify what was installed, you can drag it to the Trash.


The "right way" to deal with such a situation like this is to check that your Trusted backup is working OK, then ERASE the drive, re-Install Mac OS X from the store, and restore your files from your Trusted Backup..


if you do not have a Trusted Backup, consider this a wakeup call.


You need a Trusted Backup. Apple supplies Time Machine so that you can make one easily. You need to add an external drive to make it happen. Large (2 to 3 times the size of what need to be backed up) but not necessarily fast -- USB-2 will work fine.

I'm getting a blue screen with an error message that says debug malware error 895-system 32. exe failure. does anyone know what this is

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