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kdutra

Q: Why my iPhone is not showing as a device source on Health App? There is no source!

Why my iPhone is not showing as a device source on Health App? There is no source!

iPhone 6 Plus, iOS 8.3

Posted on May 13, 2015 10:13 PM

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Q: Why my iPhone is not showing as a device source on Health App? There is no source!

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  • by sberman,Apple recommended

    sberman sberman May 13, 2015 10:50 PM in response to kdutra
    Level 8 (38,882 points)
    May 13, 2015 10:50 PM in response to kdutra

    Make sure Settings > Privacy > Motion & Fitness > Fitness Tracking = "On"

  • by fmiranda,

    fmiranda fmiranda Sep 30, 2015 1:11 PM in response to sberman
    Level 1 (8 points)
    iPhone
    Sep 30, 2015 1:11 PM in response to sberman

    Hello,

     

    I'm running IOS 9.0.2 and even with Settings > Privacy > Motion & Fitness > Fitness Tracking = "On", my iPhone does not show as a device in the Health app.

    I restored my iPhone and the issue persists.

  • by Xented,

    Xented Xented Oct 3, 2015 2:12 PM in response to fmiranda
    Level 1 (0 points)
    Oct 3, 2015 2:12 PM in response to fmiranda

    I have the exact same issue!

  • by Xented,

    Xented Xented Oct 3, 2015 3:09 PM in response to Xented
    Level 1 (0 points)
    Oct 3, 2015 3:09 PM in response to Xented

    Update:  Reset phone and start as new phone (do not restore backups).  I was able to get this to work and get the health app tracking again.  I think there is something wrong with the motion chip and the actual health app. 

     

    Apple support worked through the issue with me (so props to you Apple Support). 

  • by Flar66,

    Flar66 Flar66 Oct 4, 2015 6:40 AM in response to Xented
    Level 1 (0 points)
    Oct 4, 2015 6:40 AM in response to Xented

    Same problem here. New iPhone 6s Plus with 9.0.2: iPhone and/or Watch could not be added as source for motion tracking. Resultantly the "Activity" App on iPhone does not show any movement data. "Restore" as fresh phone did not solved the issue, so I went back to a my non-working backup. In iOS 9.1 Beta I didn't noticed the issue before.

    Apple Care hotline mentioned an issue with iOS9.0.x and asked me to be patient and to wait for an update. 

  • by SilverSpringLina,

    SilverSpringLina SilverSpringLina Oct 7, 2015 5:18 PM in response to Xented
    Level 1 (0 points)
    Oct 7, 2015 5:18 PM in response to Xented

    Is there no other choice? I have way too much data to set it up as a new phone. My health app does not work at all. I can't even enter health app data, the data is not saved. It won't take my iPhone 6s Plus or my Apple watch as a source for health data either.

  • by Xented,

    Xented Xented Oct 7, 2015 7:17 PM in response to SilverSpringLina
    Level 1 (0 points)
    Oct 7, 2015 7:17 PM in response to SilverSpringLina

    Sorry, i'm not sure there is another choice.  When i attempted to use a backup the health data was corrupted and did not take any information.  They may be working on a bug fix for this, although when I was on the phone with apple they had said there was not currently a bug in their system. 

  • by nm1644,

    nm1644 nm1644 Oct 8, 2015 1:43 PM in response to kdutra
    Level 1 (0 points)
    Oct 8, 2015 1:43 PM in response to kdutra

    Having the same issue, did a full reset and started as a new phone as Apple customer service requested. This did not resolve the problem. Apple CS told me to return the phone that it may be a hardware issue. Verizon won't take the phone back because they say apps not working are not a warranty issue. Tried to explain that Apple told me to return it because of possible hardware issue. Verizon doesn't care as long as it makes phone calls. Apple please get this issue sorted.

  • by SilverSpringLina,

    SilverSpringLina SilverSpringLina Oct 8, 2015 2:41 PM in response to nm1644
    Level 1 (0 points)
    Oct 8, 2015 2:41 PM in response to nm1644

    Wow, that is a bit extreme as a solution. My health app will not work at all, it won't even let me input info. I too have an brand-new iPhone 6s Plus running 9.0.2, but the health app won't take either my apple watch or itself as a source. I reset and then restored the phone from a backup, re-pairing the watch with the phone each time, and nothing was resolved. The Apple support team asked me to make a video of the problem, which I will attempt to do tonight. I'm hoping that 9.1, which was released to Beta testers on Monday, will solve this issue.

  • by groove65,

    groove65 groove65 Oct 9, 2015 5:46 AM in response to SilverSpringLina
    Level 1 (0 points)
    Oct 9, 2015 5:46 AM in response to SilverSpringLina

    dont know if this helps but i have the same issue..

     

    I loaded up the Stepz app from the apple store on my 6s running ios 9.0.2 and i can see the historical data and today's step data.

     

    this is def an issue with health app and not the hardware due to stepz being able to read my data as above.

     

    im not factory resetting my iphone as there is too much data to reload so i guess its a waiting game for apple to fix the health app ?

     

    "it just works"... yeah... right !

  • by SilverSpringLina,

    SilverSpringLina SilverSpringLina Oct 9, 2015 9:33 PM in response to Flar66
    Level 1 (0 points)
    Oct 9, 2015 9:33 PM in response to Flar66

    I signed up for the public beta of 9.1 in hopes that it would resolve this issue, but install 9.1 on the phone doesn't resolve it. I'm beginning to think it is a hardware issue.

  • by kevinfromarlington,

    kevinfromarlington kevinfromarlington Oct 18, 2015 11:40 AM in response to kdutra
    Level 1 (0 points)
    Oct 18, 2015 11:40 AM in response to kdutra

    I have the same issue (iPhone 6s Plus).  Any new news on resolution without resetting the iPhone?

  • by SilverSpringLina,

    SilverSpringLina SilverSpringLina Oct 18, 2015 6:03 PM in response to kevinfromarlington
    Level 1 (0 points)
    Oct 18, 2015 6:03 PM in response to kevinfromarlington

    Sorry, there's been no good news in my case through Apple support, even though I have backed up and restored my phone more than half a dozen times in different ways now.

  • by kevinfromarlington,

    kevinfromarlington kevinfromarlington Oct 21, 2015 4:59 PM in response to SilverSpringLina
    Level 1 (0 points)
    Oct 21, 2015 4:59 PM in response to SilverSpringLina

    I upgraded to iOS 9.1 today... Same issue.  This is frustrating.

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