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All replies
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Helpful answers
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May 14, 2015 2:27 AM in response to ChargedRageby D.Cohen,Take the steps suggested in this Apple Support articles:
About backups in iCloud and iTunes - Apple Support
How to back up your devices using iCloud or iTunes - Apple Support
Sync your iPhone, iPad, and iPod with iTunes using USB - Apple Support
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May 14, 2015 2:37 AM in response to D.Cohenby ChargedRage,Thanks for the quick reply D.Cohen, but it still isn't solved with this.
The problem is when I connect my iPhone to my Macbook this is the only screen I get:
When I open the Archive tab in the upper left corner this is the only option I can choose:
The option I need is grayed out, and I don't want to configure my iPhone as a new one, because then I'll lose everything on my iPhone.

