Beephe
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Q: Itunes keeps 'freezing'

Everytime I open Itunes after using for a few minutes it freezes (beach ball comes on ) music still plays but I can no longer make any aleration to track selection.  etc, All i can do is undertake is a force quit. My media files are stored on an external drive and only the names / details are held on macbook. currently using iTunes 12.1.2. Frustrating anyone got any simple solution ideas?

MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10.3)

Posted on May 14, 2015 4:24 AM

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Beephe

Q: Itunes keeps 'freezing'

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  • by dennis3484,

    dennis3484 dennis3484 May 15, 2015 7:21 AM in response to Beephe
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    May 15, 2015 7:21 AM in response to Beephe

    I have a similiar problem but my files are stored locally on the MacBook (Retina, 13', Mid 2014).

     

    Do you also have this problem if you set up an alternate iTunes Library file? Please see: https://support.apple.com/en-us/HT201596

  • by Beephe,

    Beephe Beephe May 17, 2015 1:41 AM in response to Beephe
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    May 17, 2015 1:41 AM in response to Beephe

    I tried your suggestion and  even  though it was an empty library itunes would not close, and so back to force quit. Would really like to resolve this but have no idea how.

  • by dennis3484,

    dennis3484 dennis3484 May 29, 2015 9:09 AM in response to Beephe
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    May 29, 2015 9:09 AM in response to Beephe

    Does a crash report would help anyone to narrow down this issue? Otherwise I guess that my only option left is to reinstall Mac OS X.

  • by dennis3484,

    dennis3484 dennis3484 May 30, 2015 2:48 AM in response to Beephe
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    May 30, 2015 2:48 AM in response to Beephe

    Is there any chance that you have Hands Off! installed? I've tried to remove all apps that were running in the background and since Hands Off! is gone iTunes works as it should be.

  • by Beephe,

    Beephe Beephe Jun 4, 2015 11:39 AM in response to dennis3484
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    Jun 4, 2015 11:39 AM in response to dennis3484

    I appreciate your help with this matter. I tried your suggestions and a whole bunch of other things I looked up on the internet and somehow i fixed the issue, although that was a while ago and I thought I should at least share how I got it sorted

     

    However Im now not absolutly sure that these are the steps that resolved it for me ( so try cautiously)

    Do not have iTunes open whilst undertaking these steps.

     

    I think I checked and resolved any 'permission' issues using disk utility.

     

    Deleted a bunch of files (moved them first to safe place just in case you can put them back if it dont work)

    home folder/library/preferences/com.apple.iTunes.plist  

    home folder/library/preferences/com.apple.iTunesHelper.plist

     

    Hopethis works for you