Can't play many of the songs I purchased from I Tunes.

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Level 1

9 points

Can't play many of the songs I purchased from I Tunes.

I am unable to play many of the songs I purchased from I Tunes. Error message says I need to authorize my computer with a password. I put it in (I Tunes password) and it says I am already authorized but does not let me play the song.

I have played these songs in the past, many are from purchases made years ago. Not a new computer. I did have a crash and reloaded everything.

I have an HP Touchsmart bought in 2010 and and OS 7

<Re-Titled by Host>

HP Touchsmart computer OS 7 2010

Posted on May 14, 2015 8:21 AM

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Answer 1

May 14, 2015 8:25 AM in response to tempestone

Is there any possibility that you purchased those songs with a different Apple ID? If you did, you will need to sign into iTunes with that Apple ID and Authorize it for that one.

Cheers,

GB

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Answer 2

ed2345

Level 9

62,486 points

May 14, 2015 9:22 AM in response to tempestone

Also try this document:

http://support.apple.com/kb/TS1389

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Answer 3

May 14, 2015 1:58 PM in response to ed2345

Good link, ed! Thanks for posting that - I now have it in my Bookmarks for future reference 🙂

Cheers,

GB

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Answer 4

ed2345

Level 9

62,486 points

May 15, 2015 7:19 PM in response to gail from maine

gail from maine wrote:

Good link, ed! Thanks for posting that - I now have it in my Bookmarks for future reference 🙂

Cheers,

GB

Gail - I am sure it will come in handy. In spite of Apple stopping the sale of DRM songs 6 years ago, problems with authorization are still quite common on this Forum.

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Answer 5

djsamson

Level 1

12 points

Nov 20, 2016 1:04 PM in response to ed2345

Another email address was linked to the songs - but I could not sign into the old account. Way too old - used up my best changes - and got a message to change the password. neither would it authorize using my current email and password. Darn

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Answer 6

Nov 20, 2016 3:50 PM in response to djsamson

If it was a different email address, then that means that it was a different Apple ID. Go to: Apple - My Apple ID and see if you can answer your Security Questions. If you cannot remember them, then contact Apple Support to get a reset link sent to you: ACCOUNT SECURITY SUPPORT.

Once you get your password changed, you can then authorize the Apple ID to your iTunes account.

Best of luck,

GB

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