iflyalot
Level 1 (0 points)

Q: Safari 8.0.6 gives error message whenever going to a YouTube page.

If I Quit Safari with several web pages containing multiple tabs open for viewing the YouTube video content, I get multiple Error message indicates that video cannot be played. The message indicates I can choose app from App folder on Mac to play the content or cancel error message. After canceling this message, video can be played normally by clicking the play button on the YouTube page. Mavericks worked fine. This error message began after upgrade to Yosemite.

 

I am wondering if this if from quitting Safari without closing the windows containing tabs.

 

I am able to open a fresh YouTube page and not get this message.

 

Any help?

 

Thanks in advance

MacBook Pro (Retina, 13-inch, Late 2013)

Posted on May 14, 2015 11:34 AM

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iflyalot

Q: Safari 8.0.6 gives error message whenever going to a YouTube page.

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  • Helpful answers

  • by braden85,

    braden85 braden85 May 16, 2015 11:41 AM in response to iflyalot
    Community Specialists
    May 16, 2015 11:41 AM in response to iflyalot

    Hi iflyalot,

     

    I see that you are experiencing an issue with YouTube in Safari on your Mac. As a troubleshooting step to begin addressing this issue, I would recommend that you make sure your Flash player is up to date:

     

    Adobe Flash Player updates available for OS X on April 21, 2015 - Apple Support

    https://support.apple.com/en-us/HT202681

     

    You may even want to uninstall flash, then reinstall in order to thoroughly test this behavior. Hope this information helps, thanks for using the Apple Support Communities!

     

    Cheers,

     

    Braden

  • by Eric Root,

    Eric Root Eric Root May 17, 2015 7:11 AM in response to iflyalot
    Level 9 (71,364 points)
    iTunes
    May 17, 2015 7:11 AM in response to iflyalot

    I am wondering if this if from quitting Safari without closing the windows containing tabs.

     

    I am able to open a fresh YouTube page and not get this message.

     

    It appears you have answered your own question.

  • by Fallen City,

    Fallen City Fallen City May 18, 2015 10:05 AM in response to Eric Root
    Level 1 (43 points)
    iPhone
    May 18, 2015 10:05 AM in response to Eric Root

    Please bear with me, as I'm not very familiar with web tools and video formats.  But I do agree with iflyalot; with my configuration (safari 8.0.6 and  OS X Yosemite 10.10.3) I can only watch one you tube video per tab.   If I attempt to watch one and then load another, I get the error message about html5. Opening multiple tabs will work in a pinch, but this is cumbersome and clearly not the way this should work.  In terms of flash (assuming its relevant) it appears that it's not available from Apple's site. Is that correct?  Do I need to go to adobe to get this?

     

    Thanks for your help.

  • by Eric Root,

    Eric Root Eric Root May 19, 2015 6:41 AM in response to Fallen City
    Level 9 (71,364 points)
    iTunes
    May 19, 2015 6:41 AM in response to Fallen City

    Yes and Yes. Only download Flash Player from the Adobe site. Other downloads other web sites can cause problems. Link to Adobe.

     

    Adobe Flash Player

  • by Fallen City,

    Fallen City Fallen City May 19, 2015 9:47 AM in response to Eric Root
    Level 1 (43 points)
    iPhone
    May 19, 2015 9:47 AM in response to Eric Root

    Thanks, Eric.  I did upload the latest version of Adobe Flash but I continued to have the problem.  If I view a video in the same tab that I used to watch a different video first, and the HTML5 error message comes up.  If I open a new tab (testing with the exact same video) it works fine.  The error message is:  "Your browser does not currently recognize any of the video formats available.  Click here to answer our frequently answered questions about HTML5 video".  Following the link indicates that Safari supports HTML5.  I should add, this isn't a problem with all the videos, but is with over half of them.

  • by iflyalot,

    iflyalot iflyalot May 22, 2015 2:16 PM in response to Eric Root
    Level 1 (0 points)
    May 22, 2015 2:16 PM in response to Eric Root

    Thank you. Multiple open YouTube tabs was the cause of the error messages. Closing all tabs then reopening the specific YouTube pages resulted in NO error messages from the system.

  • by Eric Root,

    Eric Root Eric Root May 23, 2015 7:36 AM in response to iflyalot
    Level 9 (71,364 points)
    iTunes
    May 23, 2015 7:36 AM in response to iflyalot

    You are welcome.