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May 14, 2015 8:59 PM in response to OGELTHORPEby rickyfromcordova,I cant find what the clerk did before to fix this problem it was something like: option command _____ Q????
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May 15, 2015 4:05 AM in response to rickyfromcordovaby OGELTHORPE,You may be referring to SMC and/or NVRAM resets:
https://us-mg5.mail.yahoo.com/neo/launch?.rand=drlctfn4csg1c
https://support.apple.com/en-us/HT204063
Ciao.
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May 15, 2015 4:11 AM in response to rickyfromcordovaby dwb,Hold the power button for about 10 seconds and release it. This shuts the computer down. Then press the power button normally to restart it.