iPhone 6 Plus (iOS 8.3) constantly dropping WiFi during Skype, Viber or FaceTime voice calls

Question

Level 1

9 points

iPhone 6 Plus (iOS 8.3) constantly dropping WiFi during Skype, Viber or FaceTime voice calls

Every time I'm having a voice call using any of the apps (Skype, Viber, FaceTime), the WiFi signal goes off and on every few seconds.

Sometimes it takes 5 minutes until it happens, sometimes just a few seconds after the call has started, but it always happens, no exceptions.

After a few on-off-on-off, the WiFi stays down and the phone remains connected on 4G, and I have to manually disable and then re-enable the WiFi in order to get it to connect again...

Anybody have any fix for this? Or is it a known bug in iOS 8 that nobody cares about?

Ironically and maybe good to mention is that the WiFi router is an Apple AirPort Extreme...

Thank you.

iPhone 6 Plus, iOS 8.3

Posted on May 15, 2015 6:35 AM

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Answer 1

D.Cohen

Level 6

8,588 points

May 15, 2015 6:39 AM in response to Vlad-RO

Do you have any other devices connected to your router? Tell us if they're working OK.

Try to reset your network settings.

Settings - General - Reset - Reset Network Settings

Try to reset your device. This won't delete your data stored on the phone.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

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Answer 2

Vlad-RO Author

Level 1

9 points

May 15, 2015 6:43 AM in response to D.Cohen

Hi D.Cohen,

No, I do not want to resent any of my network settings.

I have lots of networks where my phone connects automatically, and I like that and don't want to go through the process of collecting passwords again...

This surely can't be the "professional & apple-worthy" fix...

Yes I have access to the router & all my other (Android) colleagues have no issues.

At home I also don't have this problem...

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Answer 3

May 28, 2015 9:12 AM in response to Vlad-RO

Im having the same issues. Everytime I'm facetime it drops Wifi. It is the phone nothing to do with the router. It seems to be a iphone 6 plus proble,

Admin, can you through us a bone??

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Answer 4

dianewms

Level 1

10 points

Jun 26, 2015 10:39 AM in response to sandbplayhouse

Dropping WiFi has been an iPhone 6 issue ever since it came out. Fix it Apple!

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Answer 5

Tesserax

Level 10

148,447 points

Jun 26, 2015 4:08 PM in response to sandbplayhouse

sandbplayhouse & dianewms,

The Apple Support Communities is a user-to-user forum. Apple, may or may not, provide any level of technical support here so if you want Apple to respond to you directly, I would suggest that you provide your concerns to them directly as well. Try this link: Apple Product Feedback

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