sent for screen replacement but got replacement device

Hey,

I had an issue with iphone like yours, when i got to the apple store to find out more about all the process they told me, that apple won't fix devices like iphone/ipod/ipad, just the computers. so yes, you will get brand new one, except the packaging and accessories. as for the warranty I can't say nothing, because mine was already over.

it will almost certainly be a factory refurbished device (which will have a factory installed new display and battery) sine a new unit would only ever be sent as a service replacement if there were no refurbished units available at the time. The refurbished units are indistinguishable from a new one though. Yes, your remaining warranty will be re-instated, or 90 days, whichever is the greater period.

As to why, nobody here could say. Perhaps they noticed other damage, say to the connector or whatever, and it just did not make it into the associated notes. The actual terms from Apple, if you read them fully, are that they reserve the right to repair or replace as necessary.

a_barone wrote:

I sent iphone to apple in UK, they said they are fixing screens. Then why they charged me for the screen if they didn't change it?

They do not guarantee to simple replace the screen on yours. They will replace the screen, or the entire device, at their discretion as they decide which is necessary Or possible in your case. They charged you for a screen repair, but may have simply decided to replace the entire device because they had service units available right now, but perhaps not separate displays. So rather than delay service, they just swap the whole thing for you.

REgardless, nobody here will know why they did what they did. You'd need to call Aapple and ask them why.

The age of your device has nothing to do with it. Service units are (almost) always factory refurbished units. You sent them a used device, not a new device. You will get a device that as I already said is indistinguishable from new. But there is nothing in the warranty that specifies you are entitled to a new, never sold/used device. Nobody's warranty offers that - your device, no matter what you think of its condition, became a used device the moment you kept it past any unconditional return for full refund period.

it could simply be that waiting on a display assembly would have delayed the repair, so they went ahead and swapped the whole device just to get it back to you as swiftly as possible. Maybe there is a supply issue with the display assembies right now.