Q: Is the new 10.2.1 FCPX update free to those who bought a previous version of FCPX?

Updates to software bought in the Mac App Store are free.

(127442)

How to update from a pre-installed FCPX? it doesnt show in the Purchased apps

pacobeltran wrote:

 

How to update from a pre-installed FCPX? it doesnt show in the Purchased apps

You will require the User Name and Password that was used to originally install and purchase from the App Store.

Can you find this out?

Al

no. it came pre-installed on my Imac. I ordered the computer with pre-installed FCPX

yesterday installed Yosemite and found out I can no longer use FCPX cause Yosemite can not accept FCPX 10.1.1

Oordered from Apple? Someone else? Who?

no, myself. I ordered the computer with pre-installed FCPX

You did you order the computer from whom? If it was not Apple directly, you will have to contact the reseller.

it was not Apple directly. Actually a reseller store. I just contacted them and they told me I should buy the software again. Told them I'm not willing to spend $300 again and they said they will check with the Apple support. Meanwhile I'm trying to get some help, as I need to continue with my work.

Thanks Tom.

When you bought the computer with the software preinstalled, the reseller bought the software using their credentials in the App Store. They actually own the software. You cannot update it or reinstall it without using their App Store login and password, something they're not likely to provide to you. Check your purchase receipts and the contract you signed to see what they say they sold to you and then get ready to argue with them. Apple Support can do nothing solving this issue between you and them. 

You can, at your own risk, of course (and there is some risk that your current work will not opne in the new version of FCPX that will download) throw away the FCPX application and download the current 30 day trial version of FCPX. When your trial period terminates, you must either have settled the dispute with your reseller or you wmust give Apple $300 for the new copy of the application.