Bry328
Level 1 (0 points)

Q: How do i keep my mac connected to the internet

Each time my Mac restarts from sleep it takes about 5 mins to reconnect to the internet,any solutions?

iMac (27-inch Mid 2011), Mac OS X (10.7.3)

Posted on May 16, 2015 1:08 AM

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Bry328

Q: How do i keep my mac connected to the internet

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  • by seventy one,

    seventy one seventy one May 16, 2015 1:12 AM in response to Bry328
    Level 6 (15,364 points)
    Peripherals
    May 16, 2015 1:12 AM in response to Bry328

    If you are using wireless, try an ethernet cable connection.   It is much faster, too.

  • by Bry328,

    Bry328 Bry328 May 16, 2015 1:19 AM in response to seventy one
    Level 1 (0 points)
    May 16, 2015 1:19 AM in response to seventy one

    Thank you I am connected via an ethernet cable.This is a recent problem,it used to work just fine.

  • by seventy one,

    seventy one seventy one May 16, 2015 1:25 AM in response to Bry328
    Level 6 (15,364 points)
    Peripherals
    May 16, 2015 1:25 AM in response to Bry328

    And have you talked directly to your ISP?   They may have updated systems and not yet advised everyone.

  • by Bry328,

    Bry328 Bry328 May 16, 2015 1:47 AM in response to seventy one
    Level 1 (0 points)
    May 16, 2015 1:47 AM in response to seventy one

    No,thanks,I will contact BT.

  • by seventy one,

    seventy one seventy one May 16, 2015 1:59 AM in response to Bry328
    Level 6 (15,364 points)
    Peripherals
    May 16, 2015 1:59 AM in response to Bry328

    Let us know if the matter is resolved ... and how.   The new BT hub has been a problem for some.

  • by WZZZ,

    WZZZ WZZZ May 16, 2015 8:39 AM in response to Bry328
    Level 6 (13,112 points)
    Mac OS X
    May 16, 2015 8:39 AM in response to Bry328

    When you wake up the Mac, go to System Log in Console.app (in Utilities) and look for any messages about connecting to Airport (en1). Copy and paste what you find here--but only those related to connecting. (Enter "en1" no quotes, in the String Matching field, and see what comes of that, as well.

     

    See also

     

    https://support.apple.com/en-us/HT202663

  • by WZZZ,

    WZZZ WZZZ May 17, 2015 6:38 AM in response to WZZZ
    Level 6 (13,112 points)
    Mac OS X
    May 17, 2015 6:38 AM in response to WZZZ

    Oops, after reading more carefully (was rushing before), I'm seeing that you are not connecting wirelessly. But, still, as soon as the computer wakes, open system log in Console and take note of any messages that might be related to this issue.

     

    Another thing to try is to set up a new Location in System Preferences>Network. The current one is probably named "Automatic." I would also recommend getting into the following, by clicking Assist Me. Try Diagnostics (but only in the first five minutes after waking, when the issue occurs) which may help to discover the cause of the problem, and Assistant (to set up a new Location). This would appear most likely to be a local issue unrelated to your ISP.

     

    Screen Shot 2015-05-17 at 9.28.52 AM.png

  • by Bry328,

    Bry328 Bry328 May 17, 2015 8:50 AM in response to WZZZ
    Level 1 (0 points)
    May 17, 2015 8:50 AM in response to WZZZ

    Thank you for taking the time to reply.At the moment I am awaiting a new ethernet cable from BT.I contacted them and after carrying out the usual test they are suggesting it is a local issue and possibly a fault with the ethernet cable.I will up date you in due course.

  • by Bry328,

    Bry328 Bry328 May 17, 2015 8:53 AM in response to seventy one
    Level 1 (0 points)
    May 17, 2015 8:53 AM in response to seventy one

    Thank you for taking the time to reply.At the moment I am awaiting a new ethernet cable from BT.I contacted them and after carrying out the usual test they are suggesting it is a local issue and possibly a fault with the ethernet cable.I will up date you in due course.

  • by seventy one,

    seventy one seventy one May 17, 2015 9:54 AM in response to Bry328
    Level 6 (15,364 points)
    Peripherals
    May 17, 2015 9:54 AM in response to Bry328

    Thanks for keeping us advised.   The broken cable sounds feasible.

  • by WZZZ,

    WZZZ WZZZ May 17, 2015 11:33 AM in response to Bry328
    Level 6 (13,112 points)
    Mac OS X
    May 17, 2015 11:33 AM in response to Bry328

    I could be wrong, but I don't see it being an issue with the ethernet cable. If it was, it wouldn't only occur on wake from sleep, it would be happening more or less randomly any time, Mac sleeping then waking or not.

     

    I wouldn't hold my breath that a new cable will be the fix. Try creating a new location in Network and give Diagnostics (shown above) a go.

     

    Another thing to try is to see if it also does this from a different account. You can try the Guest account, or create a new account with admin privileges just for testing purposes. Always good to have another admin account around anyway.

  • by Bry328,

    Bry328 Bry328 May 19, 2015 9:12 AM in response to seventy one
    Level 1 (0 points)
    May 19, 2015 9:12 AM in response to seventy one

    Well good old BT.I received my replacement parts from them today,they sent a new Broadband ADSL filter and a new Broadband cable.I replaced both my existing ones and whoosh ..... problem solved.Many thanks for your help,fingers crossed problem is sorted.

  • by Bry328,

    Bry328 Bry328 May 19, 2015 9:14 AM in response to WZZZ
    Level 1 (0 points)
    May 19, 2015 9:14 AM in response to WZZZ

    Well good old BT.I received my replacement parts from them today,they sent a new Broadband ADSL filter and a new Broadband cable.I replaced both my existing ones and whoosh ..... problem solved.Many thanks for your help,fingers crossed problem is sorted.

  • by WZZZ,

    WZZZ WZZZ May 19, 2015 10:19 AM in response to Bry328
    Level 6 (13,112 points)
    Mac OS X
    May 19, 2015 10:19 AM in response to Bry328

    More than likely the filter.