I've heard a rumour that the latest iTunes update kills iPod classics. Is this true?

Hi I have the ipod classic 160 gb works ok with iTunes 12

petealee wrote:

I have an 80gb classic. Will the latest iTunes update screw it up?

No.

tt2

Seems to have killed mine! I can no longer sync my IPod 80gb Classic. ITunes freezes or sometimes comes up with a message saying that it can't sync because it doesn't have the required file.

As I've had my Classic a while I am no longer able to get a call from Apple without stumping up £25, and online support from Apple seems to be the ultimate fob-off, where customers have to figure out how to solve their problems together without any input from Apple. I'm considering taking to singing to myself on my bus journey to work instead of using an IPod because at least when I break down, I can just have a Strepsil instead of going through this incredibly frustrating and ultimately futile exercise in asking 'Apple' for help.

Any moderators want to step in to prove me wrong.....please do.....please!

See Corrupt iPod classic. Check the device and the source drive for errors. Try connecting with an alternate cable and/or USB port. What is the exact text of any error message?

tt2

ITunes initially recognises my IPod, but then the following message pops up: The IPod cannot be synced. The required folder cannot be found.

Thanks

Haven't time to look deeper just now, but that error might be caused by a corrupt iPod Photo Cache folder. See http://www.hightechdad.com/2011/04/22/how-to-fix-the-required-file-cannot-be-fou nd-error-when-syncing-an-iphone-or-ipod-touch/.

tt2

Thanks for this.

I've tried it out but I'm still getting the same error message.

Did you look at the drive stats from the Corrupt iPod classic link? Put the iPod in disk mode and check it for errors. Check the source drive too.

You can also try this: http://www.apple.com/uk/support/ipod/five_rs/classic/#

In some cases a full tear down and rebuild of the iTunes installation might be helpful. See the second box in Troubleshooting issues with iTunes for Windows updates for advice.

tt2

Thanks. I'll give these steps a go and let you know how I get on.

Really appreciate you taking the time to share these ideas.

You're welcome. 🙂

Best of luck.

tt2

Turingtest2 you are quite literally my hero! The steps from the corrupt IPOD classic worked a treat. My morning bus ride to work will be filled with Northern Soul classics again rather than the coughs and splutters of shivering passengers. I have had such bad experiences accessing customer support through Apple that I had no faith in posting on here, but rather treated it as a last-ditch attempt to fix my problem, and yet it has actually worked. Thank you so much!

That's great news! 😀

tt2

I own several 160 GB iPod classic's, (NO, they are not for sale for any amount of money).

Anyway, they all sync perfectly with the latest iTunes. Remember, millions of iPod Classics are still in use, and continue to be sold today. ( $700 )