Googmeister
Level 1 (8 points)
Notebooks

Q: MacBook Shuts Down Suddenly or Completely Freezes

My MacBook Pro has suddently shut down at least a couple times. When booting back up, it then seems to work fine.

 

One evening, it also froze. The mouse pointer could move around, but clicking on anything did nothing. Holding down power button did nothing. AppleCare had me try a few things with no success. Eventually, he asked me to hold down the power button again. This time it shut down and came back up working OK.

 

Diagnostics has shown no problem. What else can I check? How long does Apple let this continue before they do someting, like replacing my MacBook Pro?

MacBook Pro (Retina, 13-inch,Early 2015), iOS 8.3, newest MacBook Pro Model

Posted on May 16, 2015 9:48 AM

by Googmeister,Solvedanswer
Googmeister Googmeister
Level 1 (8 points)
Notebooks
A:

Confusing posts. This no longer happens. Moving to solved, although I don't have a clue what is fixed.

Posted on Jun 20, 2015 8:39 AM

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Q: MacBook Shuts Down Suddenly or Completely Freezes

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  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE May 16, 2015 10:08 AM in response to Googmeister
    Level 9 (52,793 points)
    Mac OS X
    May 16, 2015 10:08 AM in response to Googmeister

    Check to see if you have a kernel panic report.  If so post it:

     

    https://support.apple.com/en-us/HT201753

     

    That might provide a clue.

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis May 16, 2015 12:00 PM in response to Googmeister
    Level 10 (208,044 points)
    Applications
    May 16, 2015 12:00 PM in response to Googmeister

    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • by Googmeister,

    Googmeister Googmeister May 16, 2015 6:29 PM in response to Linc Davis
    Level 1 (8 points)
    Notebooks
    May 16, 2015 6:29 PM in response to Linc Davis

    Thank you for your response. However, it's a couple months old now.

  • by Linc Davis,

    Linc Davis Linc Davis May 16, 2015 7:00 PM in response to Googmeister
    Level 10 (208,044 points)
    Applications
    May 16, 2015 7:00 PM in response to Googmeister

    If it's working now, just use it. If it keeps freezing, you have 90 days of free phone support, and a one-year warranty.

  • by Googmeister,

    Googmeister Googmeister May 16, 2015 7:07 PM in response to OGELTHORPE
    Level 1 (8 points)
    Notebooks
    May 16, 2015 7:07 PM in response to OGELTHORPE

    Hello,

     

    In the DiagnosticReports folder there are 13 .crash files. 11 begin with accountsd and 2 begin with familycircled. I don't see anything about kernel panic.

     

    Thanks.

  • by Googmeister,

    Googmeister Googmeister May 16, 2015 7:17 PM in response to Linc Davis
    Level 1 (8 points)
    Notebooks
    May 16, 2015 7:17 PM in response to Linc Davis

    I also purchased 3 years of AppleCare, so my concern is not support. Despite buying 3 MacBook Pro's for my three daughters, this is my first Apple Computer. My concern is, if these shut downs continue, the cause is not clear (e.g., no kernel panic report) and I am always able to recover, will Apple do something about it. Or, will they continue to say, "it's working now."

  • by sauljaffe,Helpful

    sauljaffe sauljaffe Jun 12, 2015 7:15 PM in response to Googmeister
    Level 1 (12 points)
    Mac OS X
    Jun 12, 2015 7:15 PM in response to Googmeister

    I have this same problem too.  My Macbook is about a year old.  This suddenly started happening two nights ago and it's happened every night since.  Holding down the power button shuts the machine down and after a reboot, everything is fine.  I've gone through all the logs and have no clue why this is happening - I'm a former systems administrator (Unix) and have at least a clue what to look for... but I've seen nothing that pops out at me as being relevant.  And there are no kernel panics/crashes to be found.

     

    There's no indication in any of the logs I've looked at of a hardware OR a software problem... but there's got to be something.  The only software that was updated/changed just before this started happening was Adobe FlashPlayer.  But, I can't imagine why that should cause this problem.

     

    Hopefully someone at Apple is reading this forum and can provide a clue or even better - a solution.

  • by Googmeister,

    Googmeister Googmeister Jun 14, 2015 8:49 AM in response to sauljaffe
    Level 1 (8 points)
    Notebooks
    Jun 14, 2015 8:49 AM in response to sauljaffe

    Hi sauljaffe,

     

    My issues started when the device was only a few month old. They say misery loves company. This is my first Apple computer ever. I switched because I was tired of Windows doing stupid things like this, and everyone accepted it because it was "Windows". I do not find it acceptable that my mac is doing this! The other postings on this thread have not lead to any solution of the problem. Have you worked with Apple Support at all.

     

    The one positive thing is that the problem has not occurred again in at least the last few weeks. I'm now keeping my fingers crossed. (However, as I work in medical electronics/software/networks, I would still prefer to know what the source of that problem was, even if it never re-occurs.)

  • by Googmeister,

    Googmeister Googmeister Jun 18, 2015 1:37 PM in response to Googmeister
    Level 1 (8 points)
    Notebooks
    Jun 18, 2015 1:37 PM in response to Googmeister

    spoke too soon. it's happening a lot now!

  • by sauljaffe,

    sauljaffe sauljaffe Jun 18, 2015 4:21 PM in response to Googmeister
    Level 1 (12 points)
    Mac OS X
    Jun 18, 2015 4:21 PM in response to Googmeister

    It's happening to me once a week now.  No, I have not spoken with Apple Support.  They've been unable to help me in the past with problems so I have no belief that they'd be able to help with this either.

  • by Googmeister,Solvedanswer

    Googmeister Googmeister Jun 20, 2015 8:39 AM in response to Googmeister
    Level 1 (8 points)
    Notebooks
    Jun 20, 2015 8:39 AM in response to Googmeister

    Confusing posts. This no longer happens. Moving to solved, although I don't have a clue what is fixed.

  • by sauljaffe,

    sauljaffe sauljaffe Jun 20, 2015 8:51 AM in response to Googmeister
    Level 1 (12 points)
    Mac OS X
    Jun 20, 2015 8:51 AM in response to Googmeister

    Excuse me but, IT IS NOT SOLVED.  I still have the problem (had it last night) and others are still having this problem too.

  • by Googmeister,

    Googmeister Googmeister Jun 20, 2015 9:09 AM in response to sauljaffe
    Level 1 (8 points)
    Notebooks
    Jun 20, 2015 9:09 AM in response to sauljaffe

    Excuse me it's my thread & I don't want to be following it any more! Get your own "darn" thread"

  • by sauljaffe,

    sauljaffe sauljaffe Jun 20, 2015 10:14 AM in response to Googmeister
    Level 1 (12 points)
    Mac OS X
    Jun 20, 2015 10:14 AM in response to Googmeister

    Excuse me, but that's not how it works.  If you don't want to follow the thread any more, then unsubscribe.  But, don't say that a problem is resolved when it isn't.  Apple (and most companies) want one thread per problem so that they can follow reports, descriptions, etc. in order to find a common denominator and hopefully a solution.   Other people are having the exact same problem as you reported, and it is therefore appropriate to have all of that information contained in one thread.

     

    If you don't like it, and don't want to follow it, then unsubscribe from the thread.

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