black banshee

Q: Heart rate sensor completely inaccurate?yo

Who else has continuing issues with the heart rate sensor?  I work out everyday and on every workout the heart rate sensor works maybe half the time (it's trying to read the heart rate and is greyed out).  When it does work it often reads the wrong heart rate.  I know my heart rate is in the 140's, but it will usually read in the 50's or 60's!  I'm a healthy male with no tattoos, no arm hair, and i've tried making the band tighter, but this doesn't help at all.  How can this be so inaccurate for something that costs so much?

 

I definitely expected more of Apple.

 

Does anyone have any additional tips?

 

- A disappointed Apple fan

Posted on May 16, 2015 8:25 AM

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Q: Heart rate sensor completely inaccurate?yo

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  • by deggie,

    deggie deggie May 16, 2015 3:24 PM in response to black banshee
    Level 9 (54,563 points)
    May 16, 2015 3:24 PM in response to black banshee

    Make a Genius Bar appointment at your nearest Apple Store and have them check it.

  • by pwareham1,

    pwareham1 pwareham1 Oct 17, 2015 9:43 AM in response to black banshee
    Level 1 (0 points)
    Oct 17, 2015 9:43 AM in response to black banshee

    I'm having exactly the same issue.  I have had the watch replaced and it made no difference.

     

    Anything greater than a brisk walk reports a inaccurate readings on the low side, usually 1/2 or 1/3 of the actual.   I have tried tightening and loosing and moving it to different spots on my arm with no luck.

     

    OS2 seemed to make it even worse. 

     

    I'm very disappointed as well.  This is one key feature (the supposed killer app) that simply doesn't work.  Steve Jobs would have been furious I'm sure. 

     

    The last ditch attempt from AppleCare is to replace my strap with a sport version.  i'll try it but I can't imagine its going to help!

  • by ikikuru,

    ikikuru ikikuru Oct 17, 2015 2:41 PM in response to pwareham1
    Level 1 (0 points)
    Oct 17, 2015 2:41 PM in response to pwareham1

    yep same here, my issue seems to have really begun with os2. I use the workout app a lot for out door cycle rides. I'd say it records rhe rate for no more than 30 or 40% of the ride. Watch back is clean, no tattoo, fair skin and very little hair on arm. Seems to take an age to pick up rate, then looses it quickly and yep constantly greyed out. If you pause a workout, it takes forever to pick it up again, shows the last rate for a while, then greys out. Also rate jumps around a lot it seems. These issues for me are very much since os2. I have set the watch up as new, this has made no difference.

     

    I've had the watch since release, I'm now seriously thinking about selling it, health was a major reason for buying this. Now it's just an annoying distraction.