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Q: iCloud Photo Library stopped syncing

The iCloud Photo Library on my iPhone 6 stopped syncing to the cloud. When I go to Settings-iCloud-Photos I see the progress bar trying to sync briefly then it stops.

 

The only change to the phone that I can think of is that I installed a carrier update from AT&T. I've reset the Network settings but that did not help. All my devices are running their most updated versions of their os'. Also, all my other devices are syncing without issues.

 

Any suggestions to get the library syncing again would be greatly appreciated.

 

Thanks,

Dave

iPhone 6, iOS 8.3

Posted on May 16, 2015 4:49 PM

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Q: iCloud Photo Library stopped syncing

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  • by erous,

    erous erous May 17, 2015 3:34 AM in response to Gophillies
    Level 1 (0 points)
    May 17, 2015 3:34 AM in response to Gophillies

    I've got the same problem with my iPhone 5s. All my other devices are synching with icloud library except my iPone.

     

     

     

    iPhone 5s, IOS 8.3

  • by jacopo.amoroso,

    jacopo.amoroso jacopo.amoroso May 17, 2015 5:12 AM in response to Gophillies
    Level 1 (0 points)
    May 17, 2015 5:12 AM in response to Gophillies

    Same for me

    I have IPhone 6, iOS 8.3 and every time I'm connected in wifi mode the sync process begin but the progress bar stops at about half time. I've enough Gb on iCloud to do the sync

    Tried to do net restart and icloud logout/login process but nothing change.

     

    Anyone that resolved the problem?

    thx

    Jacopo

  • by Sean Murphy5,

    Sean Murphy5 Sean Murphy5 May 23, 2015 7:01 PM in response to Gophillies
    Level 1 (0 points)
    May 23, 2015 7:01 PM in response to Gophillies

    I'm also having this problem.  It looks like it started happening on May 14 or 15...the last pictures I took that synced to iCloud and my Mac were from 5/14.  Anyone figure out why this is happening or a solution?

  • by erous,

    erous erous May 24, 2015 2:19 AM in response to Sean Murphy5
    Level 1 (0 points)
    May 24, 2015 2:19 AM in response to Sean Murphy5

    The problem occured about 9-05-2015. I'm still having this problem.

  • by Peter Hahn,

    Peter Hahn Peter Hahn May 25, 2015 3:49 AM in response to erous
    Level 1 (5 points)
    May 25, 2015 3:49 AM in response to erous

    Same here, no change, no syncing. Did it change for anyone of you or is Apple looking into it?

  • by kitfromyork,

    kitfromyork kitfromyork May 25, 2015 6:50 AM in response to Gophillies
    Level 1 (0 points)
    May 25, 2015 6:50 AM in response to Gophillies

    Me too. It's happened a number of times, each time the only solution I've found (frustratingly) has been to turn off iCloud completely, import any remaining photos to the mac, delete the camera roll on the phone, and turn on again. I don't know what is causing the problem, but it seems to happen to me when I edit photos with ios8 (non Apple) photo extensions. Whatever the reason it's hugely irritating.

  • by Sean Murphy5,

    Sean Murphy5 Sean Murphy5 May 26, 2015 6:23 AM in response to kitfromyork
    Level 1 (0 points)
    May 26, 2015 6:23 AM in response to kitfromyork

    Interesting.  I checked what the last photo that synced was, and the one after that was a pic that I had edited using an extension in the photos app.  I tried to revert that pic to original in hopes that it would then start syncing again, but no such luck... 

  • by JFM67,

    JFM67 JFM67 May 26, 2015 9:11 AM in response to Gophillies
    Level 1 (19 points)
    Mac OS X
    May 26, 2015 9:11 AM in response to Gophillies

    Been there too... had the same issue... possible solution here:

    Broken iCloud Photo Library Upload Process: my story (and solution)

     

    Enjoy.

  • by kitfromyork,

    kitfromyork kitfromyork May 26, 2015 11:58 PM in response to Sean Murphy5
    Level 1 (0 points)
    May 26, 2015 11:58 PM in response to Sean Murphy5

    Thanks Sean. I'm increasingly convinced that the use of iOS Photos' Extensions is at the heart of the problem. All seems to work fine for me until I use them. It does seem crazy though. I can just about accept, at this early stage in its development, that Photos might ignore the extra extensions metadata on sync but it does seem ridiculous that, rather than disregarding this, it grinds the whole system to a standstill... With an 80,000+ image library deleting and reinstalling each time is madness.

  • by JohnMisty,

    JohnMisty JohnMisty May 27, 2015 12:32 AM in response to kitfromyork
    Level 1 (0 points)
    May 27, 2015 12:32 AM in response to kitfromyork

    Agree 100%! Terrible bug with iCloud photo, third party editing extensions are a nightmare to use with icloud photo sync! It's been months and Apple is sleeping again...                

  • by Sean Murphy5,

    Sean Murphy5 Sean Murphy5 May 30, 2015 7:36 PM in response to JFM67
    Level 1 (0 points)
    May 30, 2015 7:36 PM in response to JFM67

    Yesterday I reluctantly tried the steps JFM67 suggested (I say reluctant because I have over 30,000 photos in my library so it is no small task) and it worked.  I did have to follow all steps, including deleting pics off my iPhone using Image Capture, before it worked.  Thanks for sharing that info...

     

    At this point, all seems to be working ok.  I am going to avoid editing any pictures in the Photos app with third-party extensions for a while though, since I think that may have been a trigger in my case.  Maybe I'll give it another try after the next iOS update comes out...

     

    Sean

  • by dannywonglh,Apple recommended

    dannywonglh dannywonglh Jun 21, 2015 12:10 AM in response to Gophillies
    Level 1 (15 points)
    Jun 21, 2015 12:10 AM in response to Gophillies

    I have the exact same problem here. Thanks for the tips about the third party extension, I go to my iPhone photo library and find the picture that I modified with third party extension and deleted it(also delete it from "Recently Deleted" album) solved the problem. After the "problematic" photo is deleted, iCloud Photo Library starts syncing again. 

  • by iCoco,

    iCoco iCoco Jul 23, 2015 2:53 PM in response to Gophillies
    Level 1 (110 points)
    iCloud
    Jul 23, 2015 2:53 PM in response to Gophillies

    I'm having the exact same issue for the third time now. Apple support is involved (and even exchanged the iPhone 6 to exclude a possible wifi-issue) and investigation, but without any success to date. However, one guess was that it might be an editing issue. So I'm glad that I stumbled over this thread today, as it seems to confirm what we've been suspecting: Editing might cause iCloud Photo Library to quit its sync process. As it seems unlikely that Apples own editing tools will cause such an issue, maybe a third party extension would?


    I am a frequent user of Camera+. And I wonder if you are using the same third party app? Or maybe a different one?


    If we could gather our third party apps in question here, I would forward the list to Apple support, so it might help them to identify the one thats's causing the issue.

  • by pierrefrommontréal,

    pierrefrommontréal pierrefrommontréal Jul 24, 2015 9:08 AM in response to iCoco
    Level 1 (5 points)
    Jul 24, 2015 9:08 AM in response to iCoco

    My photos have stopped syncing many weeks ago on all my devices. I too am a frequent user of Camera Plus, via the extension tool. I also use the Pixelmator editing tool to sharpen some pictures, but less frequently than Camera Plus.

     

    Maybe something to investigate by the Apple people.

     

    Thanks iCoco for setting up a list of potentially offending photo editing apps.

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