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May 18, 2015 12:59 PM in response to Maitri4everyoneby jason269,Hello, Maitri4everyone
Thank you for visiting Apple Support Communities.
I understand that you are unable to backup your iPhone 5s. I am not sure how you are attempting to backup your device, so I will include the troubleshooting articles that cover both scenarios.
If you can't make an iTunes backup of your iPhone, iPad, or iPod touch
Get help backing up your device in iCloud
-Jason H.
