Behringer UMC204 audio interface issues

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Level 1

5 points

Behringer UMC204 audio interface issues

Hi,

I recently purchased the above audio interface (AI) and have yet to get a guitar signal in LPX.

I have all my connection set up correctly, I have selected the AI as the input source in Sound preferences, I have also selected this as the input within Logic's audio preferences. The best I can get is noise and a very low noise signal on the audio track level.

I know the AI is working, as when I use my headphones in the AI, I can hear the guitar come through absolutely fine - so why am I struggling to get anything in LPX? Is there a step I have missed?

Also, no driver is needed.

Any help would be appreciated.

Thanks!

Posted on May 17, 2015 6:27 AM

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Answer 1

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The Art Of Sound

Level 6

12,202 points

May 17, 2015 6:50 AM in response to shields101

Unfortunately the UMC204 is one of those class compliant/driverless audio/midi interfaces that has never worked properly with the majority of USB3 ports found on modern Macs and PCs.... In the Mac's case the issues are even worse when running under Mavericks or now Yosemite...

However, there is one possible fix you can try....

Connect the UMC204 to a powered USB2 hub and then connect the hub to your Mac's USB3 port... In some cases this resolves some of the issues reported..

The UMC204 was also reported as one of the cheap audio/midi devices that has issues when connected to a Mac which uses a Fusion Drive under mavericks.. However that issue should be fixed when using Yosemite for many people

Failing that, I would recommend trying to return the UMC204 if you can... and buying an audio/midi interface that is known to work with modern OS's / Hardware such as one by Motu.....

http://www.motu.com/

Bear in mind buying a cheap audio/midi interface to use with a Mac... is akin to putting $50 tires on a $150,000 Ferrari... It might work, sort of.. but the Ferrari will then drive like a Kia 🙂

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Answer 2

shields101 Author

Level 1

5 points

May 17, 2015 7:56 AM in response to The Art Of Sound

Thanks for pointing me in the right direction, I've since found this to be an issue for others as well. I thought I did my research on this before buying but nowhere is it clear that USB 3 might cause issues...

I've contacted Behringer's care team in the hope they have a fix for this and I'm asking around for a USB hub.

I'll post any updates on here for others who may have the same problem.

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Answer 3

May 17, 2015 8:45 AM in response to shields101

I'll post any updates on here for others who may have the same problem.

That would be appreciated..

Cheers..

Nigel

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Answer 4

shields101 Author

Level 1

5 points

May 19, 2015 12:15 PM in response to The Art Of Sound

Ok, so my issue is resolved. For anyone having the same issue, follow these steps provided by Behringer's Care Team...

There is a firmware update on the product page on our website:

http://www.behringer.com/EN/Products/UMC204.aspx

Just click on the 'Downloads' tab below the image of the product and scroll to the bottom and you should see Firmwarev1.12 is available for download. Please note that:

1. Firmware upgrade is only possible on a Windows computer.

2. It is recommended to connect your UMC interface to an USB2.0 port of your computer (not USB3.0). After the firmware upgrade you can connect your UMC interface to any USB port. (THIS STILL WORKS ON MAC)

3. Be sure that you have installed the latest UMC driver BEFORE starting the firmware upgrade.

Be sure to have a look at the ReadMe.txt document (which is part of the download) first for more detail.

Happy recording! 😀

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Answer 5

May 19, 2015 5:38 PM in response to shields101

Thanks for the update.. and the detailed notes..

Why they don't make the firmware updater available for Macs is beyond me.. given the sell the device for both Mac and PCs... but anyhow... Hopefully anyone else with this issue, will have access to a PC to update their firmware.... 🙂

Cheers..

Nigel

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