New ways of contacting apple?

I don't believe so - to get to the page you linked to, I still had to go through the (seemingly never ending) questions/pages of picking my product, explaining what the problem is, etc, etc until I wind up with the support options available. And, depending on the issue you choose, some options do not become available. I think that particular page was just "remodeled".

Robert

* I * was able to use a 'Billing" question in the iTunes Store section with typical 'ambiguity' in answers to get ONLY email option!!

FWIW, the following page is a typical webform front end to email that says 2 day turnaround (?)

buenos noches

ÇÇÇ

Aloha rccharles.

Since it's you I reposted your question in the Lounge. Hopefully you'll get a definative answer.

Bob.

The email option has been around at least since last November, but since the whole process is now interactive & "problem based," it only appears when it is relevant & available.

Aloha RC-R.

Thanks for replying. If you would please repeat your answer in the Lounge.

Thank you. Bob.

I'm not sure a facility exists if only the enlightened few can us it.

I'm not sure exactly what you are referring to with "the enlightened few". Various support options have been (for a while) offered after going through a series of questions/answers and the resulting options were/are tailored to the problem. So, anyone can go through the process, although (in my humble opinion) it is tedious. Depending on the problem, at some point, it also informs you that you may have to pay for the support (if you are out of warranty).