iPhone icon does not appear when connected to iTunes 12

The phone symbol won't show up when connecting to iTunes iv connected 2 different iPhones now and nothing. My laptop reconizes the phone but iTunes doesn't I won't to factory reset both my old iPhones.

Hi Mike Williams4,

It seems your iPhone is not recognized in iTunes while plugged in via USB. The following article provides troubleshooting steps which may help you find a solution:

If you don't see your connected device in iTunes for Mac - Apple Support

When you connect your iPhone, iPad, or iPod to your Mac with OS X, you should see your device in iTunes. If you don't, try these steps.

See where to find your connected device in iTunes.

If you're using a PC, see the steps for Windows.

Make sure that your device is on

Also make sure that you can get to the Home screen.

Get help if you have one of these issues:

• Your iOS device won't respond or turn on.
• Your iPod won't turn on.
• You forgot your passcode or your device is disabled.

Make sure that your Mac supports your device

See the system requirements for iPhone, iPad, or iPod.

Check your USB connections

1. Unplug other USB devices from your Mac and try again.
2. Try a different USB port.
3. Try a different USB cable.

Learn more about using USB cables with your Mac.

Make sure that your device trusts the computer

You might get an alert if you haven't connected your iOS device to this computer before. Unlock your device and tap Trust.

Learn more about the Trust This Computer alert.

Restart your device

Restart your iOS device or reset your iPod.

Restart your Mac

Turn your Mac off and back on.

Update your software

1. Check for software updates on your Mac.
2. Check for an iTunes update.

Check your security software

If you have security software installed, learn how to resolve issues between iTunes and your security software.

Get more help

If you still don't see your device in iTunes, contact Apple Support.

Thank you for contributing to Apple Support Communities.

Take care,

Bobby_D