traybobay

Q: turn off imessage online

The screen on my 5c isn't working and I don't have an appt with apple for 2 days. My wireless carrier has the ability to let me send/receive text messages online.  They advise to turn off iMessage to make sure all texts are received. Because my screen is black I can't do it from my phone; is there anyway to do that online?

iPhone 5c

Posted on May 17, 2015 3:06 PM

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Q: turn off imessage online

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  • by FoxFifth,

    FoxFifth FoxFifth May 17, 2015 3:41 PM in response to traybobay
    Level 7 (26,754 points)
    iPhone
    May 17, 2015 3:41 PM in response to traybobay
  • by traybobay,

    traybobay traybobay May 17, 2015 4:26 PM in response to FoxFifth
    Level 1 (0 points)
    May 17, 2015 4:26 PM in response to FoxFifth

    Thank you! But my problem is...I can't see any text messages on my iPhone to get the confirmation code to deregister iMessage.

  • by FoxFifth,

    FoxFifth FoxFifth May 17, 2015 4:48 PM in response to traybobay
    Level 7 (26,754 points)
    iPhone
    May 17, 2015 4:48 PM in response to traybobay

    If I understand it correctly from Deregister iMessage: Frequently Asked Questions - Apple Support the code is sent as an SMS message, so if your wireless carrier has given you a way to receive a text message online you would see it there.

  • by traybobay,

    traybobay traybobay May 17, 2015 4:56 PM in response to FoxFifth
    Level 1 (0 points)
    May 17, 2015 4:56 PM in response to FoxFifth

    In my question I stated that my wireless carrier gives me the ability to see my texts online...problem is I need to turn off iMessage to use it, because I'm not receiving texts online.

     

    I do appreciate the help, but I keep going around in circles. When I think I found either a solution or something in the interim...it does't work.  Right now I can go to a verizon store to get a sim card for my old non-iphone phone so they can activate it for me. Problem is I won't be able to go until tomorrow afternoon!

  • by FoxFifth,

    FoxFifth FoxFifth May 17, 2015 6:57 PM in response to traybobay
    Level 7 (26,754 points)
    iPhone
    May 17, 2015 6:57 PM in response to traybobay

    Your original message stated in part "They advise to turn off iMessage to make sure all texts are received."

    That makes sense because of the word "all" -- SMS messages go through your cellular provider's message service but iMessages do not. They can't display an iMessage online because it doesn't go through their message service. Even with iMessage turned on you should be able to receive SMS messages online (messages sent from non-Apple devices or Apple devices with iMessage off). If you have someone send you an SMS message and you aren't able to see it online in the way your cellular provider described, I would contact them again. Once you have that working, you should be able to get the confirmation code for de-regestering iMessage the same way since it is an SMS message.