Safari won't sync with 'Swipes App' server

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Safari won't sync with 'Swipes App' server

Hi All,

I've had a problem recently with Safari refusing to sync with one particular web site: http://web.swipesapp.com

This is only on my macbook pro.

With all other devices this isn't a problem: iphone / ipad / macbook air, they all sync with the server without a hitch.

I've done everything I can think of to address this problem but no web browser on my mac will sync

with the above server - Chrome / Firefox and Safari all give this same message:

I've reset the OS, I've deleted all web history, deleted all passwords, updated Java / Flash

I've tried connecting via a VPN address... I've tried connecting via different places home, office, coffee shop...

Any suggestions on what the root cause could be? and what I can do to fix it?

Thanks

Craig

MacBook Pro

Posted on May 18, 2015 3:04 AM

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Answer 1

Eric Root

Level 10

684,039 points

May 18, 2015 9:06 AM in response to craigology

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test.

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Answer 2

craigology Author

Level 1

0 points

May 18, 2015 10:29 AM in response to Eric Root

Thanks for the help Eric but that hasn't resolved the problem either.

Honestly, I'm stumped!

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Answer 3

Eric Root

Level 10

684,039 points

May 19, 2015 6:36 AM in response to craigology

You are welcome.

Try a restart.

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.

Safe Mode - About

Safe Mode - Yosemite

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Answer 4

craigology Author

Level 1

0 points

May 20, 2015 11:16 AM in response to Eric Root

BINGO!!

That 10 second wait was something I didn't do before, I simply shut down and immediately restarted in safe mode.

Anyway, the 10 second rule worked... The website now syncs with Swipes. Thanks Eric for all you words and wisdom.

Just need to delete that second Admin account... It didn't help but no problem... You've solved the mystery and that's all that matters!

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Answer 5

Eric Root

Level 10

684,039 points

May 20, 2015 11:18 AM in response to craigology

You are welcome.

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Answer 6

craigology Author

Level 1

0 points

May 20, 2015 8:34 PM in response to Eric Root

Hi Eric,

I've now restarted my MacBook as normal , Swipes refuses to sync as before but syncs when I reboot in safe mode...

Any help with what could be causing this?

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Answer 7

Eric Root

Level 10

684,039 points

May 21, 2015 7:39 AM in response to craigology

Might be 3rd party software. Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.

Etrecheck – System Information

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Answer 8

craigology Author

Level 1

0 points

May 21, 2015 10:52 PM in response to Eric Root

Many thanks again Eric for the added help. Here's the report-

Problem description:

Safari will not sync with web.swipesapp.com

EtreCheck version: 2.2 (132)

Report generated 5/22/15, 9:49 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2009) (Technical Specifications)

MacBook Pro - model: MacBookPro5,5

1 2.26 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 50 - SN = W00030C0L77ZC

Video Information: ℹ️

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:20:8

Disk Information: ℹ️

Crucial_CT960M500SSD1 disk0 : (960,2 GB)

EFI (disk0s1) <not mounted> : 210 MB

Craig SSD (disk0s2) / : 959.34 GB (436.13 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GS23N

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4) [Click for support]

/System/Library/Extensions

[not loaded] com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.7) [Click for support]

[loaded] com.cisco.kext.acsock (1.1.0 - SDK 10.2) [Click for support]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]

Startup Items: ℹ️

ciscod: Path: /System/Library/StartupItems/ciscod

Startup items are obsolete in OS X Yosemite

Problem System Launch Daemons: ℹ️

[failed] com.apple.mtrecorder.plist

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.cisco.anyconnect.gui.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist [Click for support]

[failed] com.apple.spirecorder.plist

[running] com.cisco.anyconnect.vpnagentd.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

User Launch Agents: ℹ️

[running] com.c-command.SpamSieve.LaunchAgent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

User Login Items: ℹ️

Dropbox Application Hidden (/Applications/Dropbox.app)

WiFiSpy Application Hidden (/Applications/WiFiSpy.app)

Evernote Application Hidden (/Applications/Evernote.app)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 10.1.1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.5.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

Safari Extensions: ℹ️

1Password

Blur

Evernote Web Clipper

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

16% Adobe CEF Helper

8% WindowServer

3% Creative Cloud

1% WiFiSpy

0% Google Chrome Helper(12)

Top Processes by Memory: ℹ️

1.30 GB Google Chrome Helper(12)

621 MB kernel_task

262 MB mdworker(8)

188 MB Google Chrome

180 MB com.apple.WebKit.WebContent

Virtual Memory Information: ℹ️

885 MB Free RAM

7.13 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

May 22, 2015, 09:28:00 AM Self test - passed

May 21, 2015, 09:54:01 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Keynote_2015-05-21-095401_[red acted].crash

May 21, 2015, 09:52:39 AM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-05-21-095239 _[redacted].crash

May 20, 2015, 10:10:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-05-20-221059_[reda cted].crash

May 20, 2015, 09:56:49 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-05-20-215649_[redacted].c rash

May 20, 2015, 09:56:49 PM /Library/Logs/DiagnosticReports/Creative Cloud_2015-05-20-215649_[redacted].crash

May 20, 2015, 09:53:10 PM /Library/Logs/DiagnosticReports/Creative Cloud_2015-05-20-215310_[redacted].crash

May 20, 2015, 09:53:10 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-05-20-215310_[redacted].c rash

May 20, 2015, 09:52:04 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-05-20-215204 _[redacted].crash

May 20, 2015, 09:50:30 PM /Library/Logs/DiagnosticReports/Creative Cloud_2015-05-20-215030_[redacted].crash

May 20, 2015, 09:50:28 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-05-20-215028_[redacted].c rash

May 19, 2015, 04:02:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-05-19-160229_[redac ted].crash

May 19, 2015, 03:54:03 PM /Library/Logs/DiagnosticReports/WindowServer_2015-05-19-155403_[redacted].cpu_r esource.diag [Click for details]

May 19, 2015, 02:28:27 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-05-19-142827_[r edacted].cpu_resource.diag [Click for details]

May 19, 2015, 12:27:44 PM /Library/Logs/DiagnosticReports/Safari_2015-05-19-122744_[redacted].hang

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