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Helpful answers
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May 18, 2015 8:10 AM in response to DebbieMcKnightby thunderzzz,Try to reset your device. This won't delete your data stored on device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
If this will not hiply my check this article:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Hope this will help