its just a computer
Level 1 (0 points)

Q: Overheating/Crash MBP GPU Retina 2013

Hi all,

 

This is a problem that has suddenly developed about two months ago without any catalyst. If the GPU heats up to 70C (I use istat menus) it will crash the machine. Obvious causes will heat it up that much, such as some video or davinci resolve or any GPU intensive program which I use occasionally.

 

I've unfortunately had to resort to using smcFanControl and running the fans at 7000RPM constantly (Yes, I know this will greatly reduce their longevity), which keeps the GPU temperature below 70C. This means playback on video files no longer crash the machine, however intensive programs (esp Resolve) will crash the machine.

 

The machine is unfortunately out of warranty.

 

I'm wondering if anyone with potentially a more engineer background might have some ideas on this, whether it might be due to a faulty sensor or whether the GPU is just plainly faulty and steps forward. I'm aware this is a common thing to say, however I'm not writing the following in a reactionary or emotional way: I have been a mac-head since the Apple IIc plus and have had numerous machines, including 4 laptops which have failed, and I feel this will be my last Mac; so buying a new one or costly motherboard replacement are not on the cards.

 

The specs:

15 inch, early 2013

NVIDIA GeForce GT 650M 1024 MB

2.7 GHz Intel Core i7

16 GB 1600 MHz DDR3

 

I will happily post the crash log next if anyone feels they decode it. Each time it crashes the log is similar or the same, but the content is beyond my understanding.

 

A big, heartfelt thanks for any help the community can provide.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.5)

Posted on May 18, 2015 11:11 AM

by OGELTHORPE,Solvedanswer
OGELTHORPE OGELTHORPE
Level 9 (52,793 points)
Mac OS X
A:

I am disappointed to hear of your difficulties.  My observations are that when dealing with non-Apple stores, the rules are different and the AASP often will charge for an evaluation.  It may seem unfair when compared with an Apple store, but they do not have the same financial resources behind them that an Apple store does.

 

I would get a second option, this time from an Apple store, even if it takes 3 weeks to have it evaluated.  I think that your chances for a favorable resolution are much better there.

 

Ciao.

Posted on Jun 16, 2015 4:52 AM

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its just a computer

Q: Overheating/Crash MBP GPU Retina 2013

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 18, 2015 11:25 AM in response to its just a computer
    Level 9 (52,793 points)
    Mac OS X
    May 18, 2015 11:25 AM in response to its just a computer

    70°c should be well with tolerable operating temperatures.

     

    Post the kernel panic report:

     

    https://support.apple.com/en-us/HT201753

     

    Also run an Apple hardware Test:

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is not definitive.

     

    Ciao.

  • by its just a computer,

    its just a computer its just a computer May 19, 2015 9:59 AM in response to OGELTHORPE
    Level 1 (0 points)
    May 19, 2015 9:59 AM in response to OGELTHORPE

    Thanks OGELTHORPE, already done the AHT a few times, each returning all clear.

     

    Here's the report:

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff7f8b561bdb): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x104200000 0xffffff81f87b2000 0x0e7150a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.22/src/Appl eMuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 0), Frame : Return Address

    0xffffff801e7dbae0 : 0xffffff800892bda1

    0xffffff801e7dbb60 : 0xffffff7f8b561bdb

    0xffffff801e7dbc40 : 0xffffff7f89499e38

    0xffffff801e7dbd00 : 0xffffff7f895642c6

    0xffffff801e7dbd40 : 0xffffff7f89564336

    0xffffff801e7dbdb0 : 0xffffff7f8979b656

    0xffffff801e7dbe20 : 0xffffff7f89586ec1

    0xffffff801e7dbe40 : 0xffffff7f894a08f1

    0xffffff801e7dbef0 : 0xffffff8008ed5d3d

    0xffffff801e7dbf40 : 0xffffff8008ed3bad

    0xffffff801e7dbf80 : 0xffffff8008ed3ca6

    0xffffff801e7dbfb0 : 0xffffff8008a125b7

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.10.22)[26F693CB-BFE8-33FA-9D1F-3F66FC016768] @0xffffff7f8b553000->0xffffff7f8b566fff

                dependency: com.apple.driver.AppleGraphicsControl(3.10.22)[61967104-88AF-3605-82F5-A480A280 0A78]@0xffffff7f8b54b000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f89e04000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f89124000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f893ec000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB058 1A]@0xffffff7f8b54e000

             com.apple.nvidia.driver.NVDAResman(10.0.2)[887AA320-9757-3030-996B-2DA348C9F19A ]@0xffffff7f89449000->0xffffff7f896befff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f89124000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7f89433000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f893ec000

                dependency: com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7f89443000

             com.apple.nvidia.driver.NVDAGK100Hal(10.0.2)[DC43029D-568A-3B7C-976B-E922C17F51 43]@0xffffff7f896ca000->0xffffff7f89877fff

                dependency: com.apple.nvidia.driver.NVDAResman(10.0.2)[887AA320-9757-3030-996B-2DA348C9F19A ]@0xffffff7f89449000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f89124000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    14D136

     

    Kernel version:

    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

    Kernel slide:     0x0000000008600000

    Kernel text base: 0xffffff8008800000

    __HIB  text base: 0xffffff8008700000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 16004007961124

    last loaded kext at 15296762628690: com.apple.iokit.SCSITaskUserClient 3.7.5 (addr 0xffffff7f8b689000, size 36864)

    last unloaded kext at 15990876187995: com.apple.iokit.IOUSBAttachedSCSI 1.1.1 (addr 0xffffff7f8b66a000, size 32768)

    loaded kexts:

    com.nvidia.CUDA 1.1.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AGPM 110.19.5

    com.apple.driver.ApplePlatformEnabler 2.2.0d4

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyDriver 272.18

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleHDA 272.18

    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

    com.apple.GeForce 10.0.2

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleIntelHD4000Graphics 10.0.6

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleIntelFramebufferCapri 10.0.6

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.driver.AppleMuxControl 3.10.22

    com.apple.driver.AppleMCCSControl 1.2.11

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 36

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AppleSDXC 1.6.5

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 272.18

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOSerialFamily 11

    com.apple.nvidia.driver.NVDAGK100Hal 10.0.2

    com.apple.nvidia.driver.NVDAResman 10.0.2

    com.apple.iokit.IOSurface 97.4

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

    com.apple.iokit.IOBluetoothFamily 4.3.4f4

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.AppleHDAController 272.18

    com.apple.iokit.IOHDAFamily 272.18

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.iokit.IOAcceleratorFamily2 156.14

    com.apple.AppleGraphicsDeviceControl 3.10.22

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.driver.AppleGraphicsControl 3.10.22

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.driver.CoreStorage 471.20.7

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IO80211Family 730.60

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 396

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    Model: MacBookPro10,1, BootROM MBP101.00EE.B07, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.166.24.3)

    Bluetooth: Version 4.3.4f4 15601, 3 services, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SD512E, 500.28 GB

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

  • by its just a computer,

    its just a computer its just a computer May 19, 2015 10:03 AM in response to its just a computer
    Level 1 (0 points)
    May 19, 2015 10:03 AM in response to its just a computer

    I should also note to something I've just noticed, my communities profile signature was wrong on the original post, I'm running Yosemite 10.10.3

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE May 19, 2015 10:11 AM in response to its just a computer
    Level 9 (52,793 points)
    Mac OS X
    May 19, 2015 10:11 AM in response to its just a computer

    Make an appointment at an Apple store genius bar.  Your MBP is included in the group that has faulty GPU's and you should have it tested:

     

    https://www.apple.com/support/macbookpro-videoissues/

     

    Ciao.

  • by its just a computer,

    its just a computer its just a computer May 19, 2015 10:20 AM in response to OGELTHORPE
    Level 1 (0 points)
    May 19, 2015 10:20 AM in response to OGELTHORPE

    Ciao OGELTHORPE

     

    Thanks again, I'll do as you say and try that out.

     

    Offhand, might you know if I'll be charged for them to look at it, if they find it isn't included in this specific recall? The machine is out of warranty currently.

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE May 19, 2015 10:32 AM in response to its just a computer
    Level 9 (52,793 points)
    Mac OS X
    May 19, 2015 10:32 AM in response to its just a computer

    All evaluations at an Apple store genius bar are FREE.  That includes bringing it in for ANY reason and warranty status is not relevant.

     

    A few weeks ago I had a second hand MBP tested that I had just purchased and there was NO CHARGE. 

     

    Ciao.

  • by its just a computer,

    its just a computer its just a computer Jun 16, 2015 3:32 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 16, 2015 3:32 AM in response to OGELTHORPE

    Ciao, OGELTHORPE

     

    After trying at two apple stores, only to be told the nearest appointment was 3 weeks away, I phoned Apple.

     

    For some reason they refused flat out to let me mail in the computer (this is in contradiction to their terms in that link you so kindly pasted earlier), and instead told me to go to a secondary apple authorised repair service. Over the phone they were very cagey about whether or not I would have to pay for the machine to be evaluated.

     

    The service evaluated the machine and it qualifies for this repair extension program. They then ordered a replacement part a few days ago.

    I have just received a notice however that they are quoting me approx GBP650 (EUR 900, US 1000) now, because the motherboard has some sort of problem/defect that they claim voids the repair extension program.

     

    If I don't want them to action the service and leave the machine as is, they claim I have to pay them GBP100 for the evaluation.

     

    I'm sorry I know you do not represent Apple, but can you offer any advice for me in this case?

     

    Many thanks

  • by OGELTHORPE,Solvedanswer

    OGELTHORPE OGELTHORPE Jun 16, 2015 4:52 AM in response to its just a computer
    Level 9 (52,793 points)
    Mac OS X
    Jun 16, 2015 4:52 AM in response to its just a computer

    I am disappointed to hear of your difficulties.  My observations are that when dealing with non-Apple stores, the rules are different and the AASP often will charge for an evaluation.  It may seem unfair when compared with an Apple store, but they do not have the same financial resources behind them that an Apple store does.

     

    I would get a second option, this time from an Apple store, even if it takes 3 weeks to have it evaluated.  I think that your chances for a favorable resolution are much better there.

     

    Ciao.

  • by its just a computer,

    its just a computer its just a computer Jun 16, 2015 4:53 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 16, 2015 4:53 AM in response to OGELTHORPE

    I too am very disappointed.

     

    Anyhow, thank you again for your help Ogelthorpe, I very much appreciate it. I will follow your advice.

     

    Ciao

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 16, 2015 5:04 AM in response to its just a computer
    Level 9 (52,793 points)
    Mac OS X
    Jun 16, 2015 5:04 AM in response to its just a computer

    Best of luck.

     

    Ciao.

  • by its just a computer,

    its just a computer its just a computer Jun 16, 2015 8:15 AM in response to its just a computer
    Level 1 (0 points)
    Jun 16, 2015 8:15 AM in response to its just a computer

    Just an update for anyone else who might be reading this and stuck in the same situation:

     

    I went to the authorized repair shop, and they wanted to charge me. So i phoned up Apple, and while I was on the phone, to an apple employee, who was literally in the middle of telling me how I would have to pay for the machines evaluation, when someone from the shop came out and said they were mistaken and wouldn't charge me for the evaluation.

     

    What has happened to this company...?