Taptic engine gets stuck

Hello

My watches taptic engines seens to get stuck after a period of being dormant .

I get zero taps In the morning after a whole night of charging.

If i dont go to the watch app and mess around with tap intensity and volume sliders or force some hearbeats messages It will stay stuck all day!

Sometimes a little hard shaking or taping of fingers on the watch gets it going as well.... But if it rests for an hour or so it gets stuck again!


Anyone experiancing this?

any solutions?

could it be a bad taptic engine ?


Plus .. I would have liked the taps to have been a little more pronounced ... Too marginal now even at the highest setting !

Watch Sport 42mm, OS X Yosemite (10.10.3), iphone6 .. iPad air

Posted on May 18, 2015 1:06 PM

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16 replies

May 21, 2015 5:03 AM in response to AG007

I am experiencing the same issue. The Watch seems to stop providing haptic feedback after periods of inactivity. This didn't happen prior to the Watch OS 1.0.1 update. The quickest way I have found to get it working again is to go into the Sounds & Haptics settings on the Watch and adjust the strength of the haptics and it will start working again. However, it will eventually stop working again and I won't realize it until I look at my Watch and realize I have missed notifications.

May 21, 2015 5:32 AM in response to AG007

I experienced this issue with Watch OS 1.0. After some time of using the watch (activity + inactivity) haptic feedback stopped working. After turning off and on worked again and after some time stopped. Every time restart was enough to help. After upgrading to 1.0.1 problem hasn't occured yet. So it seemed like a definite software not hardware error.

May 21, 2015 5:42 AM in response to Wrotaz

For me, it didn't occur until I updated to 1.0.1. I am inclined to agree that it is software-related, however, if it was happening for you on 1.0 and not so far on 1.0.1, then it doesn't seem to be an issue with the update itself. I just got done with a less than stellar chat session with AppleCare in which their solution was to "reset the watch" by holding the digital crown and the side button until the watch restarts. I had previously tried restarting the watch by holding the side button and then sliding to power off. The AppleCare rep claims that doesn't do the same thing as the reset they told me to do. So far haptics are working, I am skeptical but we will see if their solution has worked.

May 29, 2015 2:14 PM in response to bhoagland

I Doubt it is a software issue.

mine got stuck on 1.0 and still gets stuck with 1.01


The fact that tapping on the watch with fingers or shakeing the watch gets it going tells me it is something mechanical .


I wrote apple feedback and have had no response . 😟


and there are no watches in the store for exchange in case it is a defective unit.

Got to hang in there till supply catches up i guess.

Jun 1, 2015 11:34 AM in response to AG007

I'm having the same problem. After a while, the taptic engine stops working. You have to change the "Haptic Strength" setting up a down a bunch of times, and if that doesn't work then change the "Alert Volume" up and down a few times, then it will always start working again. But then, after a few hours, it stops working and you have to do this again to get it to turn back on. Apple support had me wipe out the entire watch and do the sync again, but I'm having the same problem even with 1.01

Jun 1, 2015 11:47 AM in response to developer99

Exactly... thats what i did to get it going at the begining.

but try taping the watch with your fingers ....a couple strong taps on the side Or shake the watch hard......it will start working! Then after a while it will get stuck again.

This tells me that it is not a software problem.. And its a mechanical issue. The taptic engine gets stuck.. And a little jolt gets it going .


Another way to get it going is to do force touch to go into watch face customization mode and then back to face mode a few times. Most of the time this works as well.

But strong jolt always gets it going !

Jun 10, 2015 1:24 PM in response to AG007

I'm having the same issue, what I have noticed is that if you use siri and say "timer 3 seconds" or use the alarm feature and the sounds and Haptic goes off you can feel the Haptic taping starts very lightly and starts building up little by little till it's full blast and it's pretty strong, I have the Prominent Haptic on so I get an extra tap, but my point is this is what's wrong with the Haptic tap feedback it needs to stay on, one tap is not going to turn it on, if Apple can fix this with the next update it would be cool if the taptic stays on so the feedback get's felt full strength by the 3-5 taps.

Jul 1, 2015 3:02 PM in response to AG007

Yes I bought another watch same kind $999 Stainless Steel and it work's awesome!!! 100% good Haptic feedback and very strong! So I called Apple and told them that I had to buy another watch to see if it had the same problem and i told them that the new watch works 100% the way it supposed to work and they told me to return the first watch for a full refund so i'm very happy with my new watch, had for about 3 weeks now and works 100% awesome!!! Thanks Apple for helping me out with this issue.

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Taptic engine gets stuck

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