My husband broke his phone.. Got a new one on his insurance.. Backed up on iCloud not iTunes before he sent it off.. We now have the new iPhone (5S) and as we go to restore from iCloud back up it tells us the phone needs to update its software first to support the back up.. We set it up as a new one but now can't work out how to get the iCloud back up to run.. We can find it just can't start it..
iPhone 5s, null
Greetings Joanne3146,
After reviewing your post, it sounds like you have a new phone and a backup and want to restore the iCloud backup. I would recommend that you read this article, it may be able to help the issue.
iCloud: Restore or set up your iOS device from iCloud
Restore from an iCloud backup
On your iOS device, go to Settings > General > Software Update. If a newer version of iOS is available, follow the onscreen instructions to download and install it.
Make sure you have a recent backup to restore from.
On your iOS 8 device: Go to Settings > iCloud > Storage > Manage Storage, then tap a device listed under Backups to see the date and size of its latest backup.
On your iOS 7 device: Go to Settings > iCloud > Storage & Backup > Manage Storage, then tap a device listed under Backups to see the date and size of its latest backup.
For information about backing up manually now, see Back up your iOS device to iCloud. If you don’t see a backup you expected to be there, see the Apple Support article If you need help restoring an iCloud backup.
Go to Settings > General > Reset, then tap “Erase all content and settings.”
In the Setup Assistant, proceed to “Set up your device,” tap Restore from a Backup, then sign in to iCloud.
Proceed to “Choose backup,” then choose from a list of available backups in iCloud.
For help deciding which backup to restore from, including information about restoring from another device’s backup, see the Apple Support article If you need help restoring an iCloud backup.
Thanks for using Apple Support Communities.
Take care,
Mario
Greetings Joanne3146,
After reviewing your post, it sounds like you have a new phone and a backup and want to restore the iCloud backup. I would recommend that you read this article, it may be able to help the issue.
iCloud: Restore or set up your iOS device from iCloud
Restore from an iCloud backup
On your iOS device, go to Settings > General > Software Update. If a newer version of iOS is available, follow the onscreen instructions to download and install it.
Make sure you have a recent backup to restore from.
On your iOS 8 device: Go to Settings > iCloud > Storage > Manage Storage, then tap a device listed under Backups to see the date and size of its latest backup.
On your iOS 7 device: Go to Settings > iCloud > Storage & Backup > Manage Storage, then tap a device listed under Backups to see the date and size of its latest backup.
For information about backing up manually now, see Back up your iOS device to iCloud. If you don’t see a backup you expected to be there, see the Apple Support article If you need help restoring an iCloud backup.
Go to Settings > General > Reset, then tap “Erase all content and settings.”
In the Setup Assistant, proceed to “Set up your device,” tap Restore from a Backup, then sign in to iCloud.
Proceed to “Choose backup,” then choose from a list of available backups in iCloud.
For help deciding which backup to restore from, including information about restoring from another device’s backup, see the Apple Support article If you need help restoring an iCloud backup.
Thanks for using Apple Support Communities.
Take care,
Mario
Thank you.. my actual problem was that the iCloud back up was a newer software version to that of the new phone.. I solved the problem by startung as a new iphone, updating the software, then erasing content and settings again and then it would allow me to restore using iCloud..
Many thanks
Restore iCloud on a new iPhone with older software
